Onboarding Specialist (US Hours)

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

Cin7 is expanding rapidly with a mission to become the world's leading Inventory Management Software brand. We operate in a fast-paced environment, ideal for individuals who excel at managing multiple tasks, adapting quickly to change, and thriving under dynamic conditions. We are seeking a motivated and driven Onboarding Specialist to join our CORE team.

As an Onboarding Specialist at Cin7, you’ll provide unparalleled project management for our customers who have purchased the Cin7 solution to get it up and running. You’ll empower them to streamline their businesses by managing all implementation aspects, including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow, and process mapping for efficient product usage. Our goal is to build the best customer onboarding department on the planet, and you will help us do that!

• Create scoping documents and plans to ensure project delivery and solution integration happen in a timely fashion.
• Develop trusted customer relationships through professional, reliable, and authentic interactions.
• Assist with efficient data transfer while providing the best possible workarounds and practical solutions for the customer’s process.
• Deliver effective customer training via the Cin7 help site, videos, or booked meetings.
• Guide clients through the installation of additional software or applications to assist with the integration of the purchased product.
• Provide support and guidance to customers to resolve technical issues encountered during the onboarding process, taking pride in an expedited response to inquiries.
• Test the efficacy of the onboarding process against performance objectives for the purchased solution.
• Create and update technical documentation for the company’s self-service knowledge base.
• Meet the KPIs set by the manager and any other requirements as needed.
• Advocate for customers' needs within the organization, ensuring their voices are heard across cross-functional teams, including product, engineering, and support.
• Gather and communicate customer feedback to drive product improvements and ensure customer-centric product development.
• Create and maintain channels for customer feedback, ensuring that onboarding and implementation reflect customers' changing needs and challenges.
• Develop customer success stories and leverage them to promote the onboarding team's impact across the organization, sharing valuable insights for process improvements.

• Project Management experience and the ability to manage 15+ small-medium sized projects at any given time.
• Outstanding communication and conflict resolution skills
• A professional, reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently.
• A customer service champion mentality with a love for seeing your customers thrive
• Self-motivation, strong organizational skills, and the ability to be proactive in progressing multiple onboarding projects at the same time.
• A passion for always bringing your best to any task.
• Technical skills to solve problems and implement changes
• Comfort with public speaking and leading group onboarding sessions with up to 15 customers.
• Experience in onboarding or supporting inventory management solutions or ERPs, ideally including Cin7 or a similar inventory management system.
• In-depth knowledge of inventory management processes, warehousing, supply chain management, backend retail, or wholesale operations.
• Knowledge and understanding of the eCommerce ecosystem our customers employ - accounting (QuickBooks, Xero), commerce (Amazon, Shopify, Woo, EDI, etc.), and shipping solutions (3PL, ShipStation, EasyPost, etc.)
• Understanding of customers' unique needs and challenges in inventory management software, with the ability to speak the language of supply chain professionals.

• We are a fast growing business going through a huge amount of growth.
• You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:
• Work From Anywhere for 30 days in a six month period
• Celebrate your birthday with a paid day off
• A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Medical Insurance on successful completion of probation
• Recruitment referral bonus
• Work for a Great Place to Work®

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do.  We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.