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Jr. Technical Writer - 100% Remote (REF1713A)

Company Description

Citizant is a leading provider of professional IT services to the U.S. government.  We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:  Drive, Excellence, Reputation, Responsibility, and a Better Future.  No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Salary Range: The expected salary for this position is up to $57,000 yearly.  The pay rate will vary based on skills, experience, and location.

Job Summary:
We are looking for a detail-oriented Junior Technical Writer with at least 1 year of experience to join our team. The ideal candidate will create clear and concise technical documentation, including equipment manuals, appendices, and operating and maintenance instructions. The Junior Technical Writer will collaborate with technical teams to ensure accuracy and clarity in documentation and may assist with layout work to ensure documents are visually accessible and well-organized.

Key Responsibilities:

  • Technical Documentation Creation: Write and edit technical materials, such as equipment manuals, appendices, and user guides, ensuring accuracy and clarity. Work closely with engineers, developers, and subject matter experts to gather and translate complex technical information into clear, user-friendly documentation.
  • Operating and Maintenance Instructions: Develop operating and maintenance instructions for various equipment and systems to support user understanding and compliance. Update and revise existing documentation to reflect changes in equipment or procedures.
  • Layout and Document Formatting: Assist in layout and formatting to create visually organized, easy-to-read documents. Ensure consistency in style, tone, and formatting across all technical documentation.

Qualifications

  • Minimum of 1 year of experience in technical writing or a related role.
  • Strong written communication skills, with attention to detail and clarity.
  • Basic knowledge of technical documentation standards and best practices.
  • Proficiency with Microsoft Office Suite and familiarity with technical writing tools such as Adobe Acrobat, MadCap Flare, or similar.

Preferred Qualifications:

  • Experience in document layout and design.
  • Familiarity with content management systems or knowledge management software.

Education:

  • Bachelor’s degree in English, Communications, Technical Writing, or a related field (or equivalent experience).

Clearance Requirement:

  • Must be a US Citizen
  • Must have an active Public Trust or have the ability to obtain one.

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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What You Should Know About Jr. Technical Writer - 100% Remote (REF1713A) , Citizant

Are you ready to kickstart your career as a Jr. Technical Writer with Citizant? We are a dynamic IT services provider dedicated to supporting the U.S. government, and we're looking for an enthusiastic individual to join our collaborative team. In this 100% remote position, you will play an essential role in creating clear and concise technical documentation that makes a difference. Your day-to-day responsibilities will include writing and editing various technical materials like equipment manuals and user guides. You'll work closely with engineers and technical teams to gather complex information and turn it into user-friendly documents. Additionally, you will help develop operating and maintenance instructions, ensuring users understand how to utilize equipment effectively. If you have at least one year of experience in technical writing, attention to detail, and a flair for making complex ideas easier to understand, we would love to have you join us! Your strong communication skills and familiarity with Microsoft Office and technical writing tools will set you up for success in this position. Plus, as a part of Citizant, you’ll enjoy a supportive company culture where exceptional teamwork and collaboration reign supreme. Let us help you build a rewarding career in technical writing, all while making a positive impact through your work.

Frequently Asked Questions (FAQs) for Jr. Technical Writer - 100% Remote (REF1713A) Role at Citizant
What are the key responsibilities of a Jr. Technical Writer at Citizant?

As a Jr. Technical Writer at Citizant, your key responsibilities include creating and editing technical documentation such as user manuals and operating instructions. You'll collaborate with engineers and subject matter experts to ensure that the documentation is not only accurate but also user-friendly. Additionally, you’ll assist with layout and formatting to guarantee that documents are visually organized and consistent across the board.

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What qualifications do I need to apply for the Jr. Technical Writer position at Citizant?

To apply for the Jr. Technical Writer position at Citizant, you should have a minimum of 1 year of experience in technical writing or a related field. A bachelor’s degree in English, Communications, Technical Writing, or a related area is preferred but equivalent experience is also considered. Key skills include strong written communication abilities, attention to detail, and proficiency with tools like Microsoft Office and Adobe Acrobat.

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What is the expected salary range for the Jr. Technical Writer role at Citizant?

The expected salary range for the Jr. Technical Writer position at Citizant is up to $57,000 per year. However, the pay rate can vary based on your skills, experience, and location, ensuring that we offer competitive compensation for our talent.

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Do I need a security clearance to apply for the Jr. Technical Writer position at Citizant?

Yes, to apply for the Jr. Technical Writer position at Citizant, you must be a U.S. citizen and either possess an active Public Trust clearance or have the ability to obtain one. This requirement is essential due to the nature of our work with the U.S. government.

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What benefits can I expect as a Jr. Technical Writer at Citizant?

As a Jr. Technical Writer at Citizant, you can expect to be part of a workplace that offers excellent compensation and benefits. Beyond competitive pay, we emphasize personal and professional development opportunities, creating a fulfilling work environment for all our employees.

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Common Interview Questions for Jr. Technical Writer - 100% Remote (REF1713A)
Can you describe your experience with technical writing?

When answering this question, focus on specific examples from your past experience where you created technical documentation. Highlight any relevant projects and the types of documents you produced, as well as the tools you used. Discuss how these experiences helped you develop your technical writing skills.

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How do you ensure accuracy in technical documentation?

To answer this question effectively, detail your process for verifying information. Discuss collaboration with subject matter experts, thorough research, and reviewing existing documentation. Emphasize the importance of clarity and how you seek feedback to enhance the accuracy of your work.

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What writing tools are you familiar with as a Jr. Technical Writer?

Be specific about the technical writing tools you've used, such as Adobe Acrobat, MadCap Flare, or Microsoft Word. Explain how you've leveraged these tools to create organized, professional documents, and be prepared to discuss any layouts or designs you've worked on.

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How do you approach creating operating and maintenance instructions?

Explain your step-by-step approach to developing operating and maintenance instructions by demonstrating your understanding of the equipment or systems. Talk about the importance of user comprehension and compliance and how you incorporate feedback during this writing process.

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Can you provide an example of a challenging project you've worked on?

Share a specific project where you faced challenges, explaining the details clearly. Discuss the obstacles encountered, how you resolved them, and the impact your documentation had on the team or project, showcasing your problem-solving capabilities.

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How do you manage multiple writing projects at the same time?

Discuss your organizational skills and any tools or methods you use for project management. Whether through time blocking, prioritization, or using project management software, explain how you stay on top of deadlines and maintain quality across all assignments.

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Have you ever had to revise a document significantly? How did you go about it?

When answering this question, provide a specific instance where you received feedback and needed to revise a document. Highlight the revision process, how you incorporated feedback, and the importance of adaptability in writing.

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What strategies do you use to simplify complex technical information?

Share your methods, such as using analogies, breaking down processes into step-by-step instructions, and employing clear visuals. Explain how understanding your audience is vital in tailoring information to ensure clarity and usability.

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Can you explain how you maintain consistency in your writing style?

Discuss your familiarity with style guides (like the Chicago Manual of Style or others pertinent to technical writing) and how you apply these principles across different documents. Emphasize the importance of consistency for clarity and readability.

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Why do you want to work for Citizant as a Jr. Technical Writer?

When addressing this question, reflect on Citizant’s mission and values that resonate with you. You can mention the company’s focus on ethical practices and its commitment to collaborative teamwork, explaining how these align with your career goals and personal values.

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Citizant's mission is to transform and improve the operational effectiveness of government agencies so they are more accountable to taxpayers, produce a greater return on public funds, and fulfill their brand promise of promoting the general welfa...

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Full-time, remote
DATE POSTED
March 21, 2025

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