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Broadband and Digital Equity Intern (NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/4/2025

SALARY RANGE: $15.00 - $28.80 Hourly

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

SUMMARY OF POSITION

The Office of Broadband and Digital Equity (BDE) is seeking a high school or college intern to support the BDE Tech Team. This internship will provide insight into the responsibilities of a network engineer tasked to the expansion, support, and maintenance of the FreeBmoreWiFi broadband network. This free public Wi-Fi service is currently deployed at select recreation centers, senior centers, and community hub locations across the city of Baltimore.

ESSENTIAL FUNCTIONS

  • Support of project management practices and processes
  • Support of team scrum practices and processes
  • Support of network engineering activities such as network monitoring, issue troubleshooting, issue remediation, and quality assurance and maintenance activities
  • Support of performance reporting and metrics
  • Support of BDE program events

EDUCATION AND EXPERIENCE REQUIREMENTS

  • Currently attend a Maryland high school as a junior/senior.
  • Currently attend a Maryland higher education institution.
  • Graduated from a Maryland high school but currently attend a non-Maryland higher education institution.
  • Graduated from a Maryland high school and is currently enrolled or graduated from a career technical training program.
  • Available to work a minimum of 20 per week.

ADDITIONAL REQUIREMENTS

For high school students:

  • An interest in pursuing a career in information technology, an associated apprenticeship or technical training, or a college degree. For high school graduates:
  • An interest in pursuing a career or higher education (college or professional training) in information technology.

For college students:

  • Currently pursuing a bachelor's degree in an associated information technology or computer science field.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to work independently and within a team
  • Detail-oriented with a structured approach to tasks
  • Ability to manage time effectively and meet deadlines
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.  Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Average salary estimate

$45552 / YEARLY (est.)
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$31200K
$59904K

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What You Should Know About Broadband and Digital Equity Intern (NCS) - BCIT, City of Baltimore

Are you passionate about technology and interested in gaining real-world experience? The Baltimore City Office of Broadband and Digital Equity (BDE) is looking for an enthusiastic Broadband and Digital Equity Intern to join our team! This exciting opportunity at BCIT will allow interns to dive deep into the world of network engineering while supporting the expansion and maintenance of the FreeBmoreWiFi broadband network across Baltimore. As an intern, you'll be involved in project management practices and scrum processes, assisting with network monitoring, troubleshooting issues, and performing quality assurance. You'll also help with metrics and performance reporting while contributing to community-focused BDE events. This internship is perfect for high school juniors and seniors or college students in Maryland interested in information technology. Besides gaining hands-on experience in a supportive environment, you'll develop practical skills like analytical problem-solving and excellent communication techniques. We're dedicated to fostering a workplace that values diversity, equity, and inclusion, so if you’re ready to make a difference in your community and grow as a professional, we want to hear from you! Interns are required to work at least 20 hours a week, which provides a fantastic opportunity to balance educational commitments while exploring a potential career path in IT. Don’t miss out on this chance to enhance your skill set and be a part of something bigger with the BDE Tech Team!

Frequently Asked Questions (FAQs) for Broadband and Digital Equity Intern (NCS) - BCIT Role at City of Baltimore
What qualifications do I need to apply for the Broadband and Digital Equity Intern position at BCIT?

To apply for the Broadband and Digital Equity Intern position at BCIT, you should currently be a junior or senior in a Maryland high school, enrolled in a Maryland higher education institution, or a recent graduate from a Maryland high school attending a non-Maryland college. Additionally, you should have a keen interest in pursuing a career in information technology or related fields.

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What kind of tasks will I perform as a Broadband and Digital Equity Intern at BCIT?

As a Broadband and Digital Equity Intern at BCIT, you will support various tasks such as project management practices, scrum processes, network monitoring, troubleshooting issues, and quality assurance. You'll also be involved in performance reporting and supporting BDE program events, giving you a well-rounded experience in network engineering and project coordination.

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Is the Broadband and Digital Equity Intern position paid at BCIT?

Yes, the Broadband and Digital Equity Intern position at BCIT offers a competitive hourly wage ranging from $15.00 to $28.80, depending on experience and qualifications. This makes it a great opportunity to earn while you learn and gain valuable work experience.

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What skills should I possess to excel in the Broadband and Digital Equity Intern role?

To succeed as a Broadband and Digital Equity Intern at BCIT, you should demonstrate strong analytical and problem-solving skills, excellent communication capabilities, and the ability to work both independently and collaboratively. Being detail-oriented, structured in your approach, and proficient in Microsoft Office tools such as Word, Excel, and PowerPoint is also beneficial.

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Are there opportunities for growth after the Broadband and Digital Equity Internship at BCIT?

Absolutely! Interning as a Broadband and Digital Equity Intern at BCIT can lead to numerous paths in information technology and related fields. You will gain hands-on experience and valuable contacts that could translate into future job opportunities or advancements in your educational and career journey.

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Common Interview Questions for Broadband and Digital Equity Intern (NCS) - BCIT
What made you apply for the Broadband and Digital Equity Intern position at BCIT?

In your response, share your passion for technology and community service. Discuss what drew you to the opportunity and how it aligns with your career goals in IT. "I’m excited about the chance to contribute to digital equity while expanding my skills in network engineering."

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How do you prioritize your tasks when working on multiple projects?

Demonstrate your time management skills by explaining how you assess the importance of each task. You could say, "I use a prioritization matrix to evaluate deadlines and project impact. This helps me balance my workload efficiently and ensure timely completion."

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Can you explain a time you faced a technical problem and how you solved it?

Share a relevant experience where your analytical skills shone. Describe the challenge, your thought process, and how you arrived at the solution. This showcases your problem-solving capability, which is vital for the intern role.

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What do you know about the FreeBmoreWiFi initiative?

Research the FreeBmoreWiFi network prior to the interview. You could respond, "I understand that FreeBmoreWiFi aims to provide free public internet access to underserved communities in Baltimore, which is crucial for promoting digital equity. I'm excited to contribute to this impactful initiative!"

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How do you work collaboratively in a team setting?

Discuss your experience in team environments, highlighting effective communication and cooperation. For example, "I believe in open communication and leveraging each team member's strengths to achieve our goals collectively."

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Describe your experience with network monitoring tools.

Talk about any tools or software you've used for network monitoring, if applicable. If not, emphasize your willingness to learn and adapt. "I’m familiar with monitoring concepts and eager to learn tools like Wireshark or Nagios during my internship."

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What skills do you believe are essential for success in network engineering?

Highlight key skills such as analytical thinking, attention to detail, problem-solving abilities, and effective communication. It could sound like this: "Strong analytical skills and the ability to convey complex ideas clearly are essential for network engineers to succeed effectively."

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How would you handle receiving constructive criticism?

Express your openness to feedback and growth. Say something like, "I appreciate constructive criticism as a chance to learn and improve. I always strive to apply feedback effectively to enhance my contributions."

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What do you hope to learn during your internship at BCIT?

Convey your eagerness to expand your skills and knowledge. A good response could be, "I aim to learn about the practical applications of network engineering and develop my project management skills in a real-world context through this internship at BCIT."

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Why do you think digital equity is important?

Share your insights on the importance of ensuring all community members have access to technology and resources. An example could be, "Digital equity is vital for leveling the playing field, allowing everyone to participate in the digital world, which is increasingly necessary for education and employment opportunities."

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DATE POSTED
April 5, 2025

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