CLERICAL ASSOCIATE

Adult Protective Service (APS) is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older, who because of mental or physical impairments are unable to meet their essential needs for food, shelter, clothing or medical care, secure benefits and entitlements or protect themselves from physical or mental injury, neglect , maltreatment, or financial exploitation; are in need of protection from actual or threatened harm, neglect or hazardous coordination; and have no one available who is willing and able to assist them responsibly.

APS establishes appropriate safeguards to protect a given individual's resources, safety, or health, and stabilizes the situation. APS ensures that medical and psychiatric services, eviction prevention, financial management, home care, legal services and as last resort, institutional placements are provided.

Under the general supervision of the Field Supervisor with some latitude for independent judgment the unit clerk performs moderately difficult and responsible clerical activities for All Units in the Office. The unit clerk is directly responsible for stocking and maintaining all necessary units supplies; the general clerical responsibilities of the units such as message taking, case record retrieval, and section supply requisitions, document processing, document or case updates in the FACTORS System. Supervising inter and intra city agency mail communication to insure efficient information sharing. Performs responsible clerical work in regard to the preparation of client case records for assessment case management processing.

Adult Protective Services (APS) is recruiting to hire four (4) Clerical Associate Level-3 to function as Unit Clerk in the Bronx, Brooklyn, Manhattan, and Staten Island and will:

- Perform difficult and responsible clerical operations. Maintaining caseworker rotation in APSNet system or coded forms.

- Annotate FACTORS using terminal entering case specific information from source documents or coded forms.

- Clear cases on CIMS and FACTORS databases to determine status of application, current unit assigned to, noting supervisor and caseworker are correctly reflected trouble shoots with staff case action and data input.

- Gather and sorts received case information from inter-office, U.S. Mail and faxed information by unit workers.

- Maintain and updates filing and tracking systems for all cases within the units. Maintains a filing system of the staff in the Assessment Units including keeping ticklers on due actions: evaluations, medical forms, and personnel forms.

- Tabulate data collection instruments. Generates FACTORS exception reports, manual section statistics and or automated spreadsheet summaries.

- Prepares and distributes data collection instruments for use in compilation of daily weekly statistical reports on site/unit’s activities for administrative review, as well as caseworker field activity sheets.

- Monitor tracking system of weekly activity logs, which indicate deficiencies in the unit’s services, advising staff and/or supervisors of corrective action deadlines.

- Maintain schedules for the staff in the Assessment Units as directed by Field Supervisor for Lunch Hours, field dais, E Days, etc.

- Prepare packets required for APS clients inclusive of Heavy-Duty Cleanings, Psychological Evaluation and Orders to Gain Access.

- Prepare unit requisition forms for necessary section supplies.

- Sort, scan, and index documents into the correct computerized folders.

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.