Secured Sales Manager

As a Secured Sales Manager at ClearScore, your key responsibilities will include leading the Advisor, Trainee Advisor, and Case Manager functions, ensuring a stellar customer journey, optimizing conversion rates, and maintaining compliance within operations. You'll also oversee the performance of your team, provide coaching, and implement strategic KPIs to align with business objectives.

To excel in the Secured Sales Manager role at ClearScore, candidates should possess strong leadership experience in managing sales teams, a customer-centric mindset, and proven capabilities in driving sales performance while complying with ethical standards. A solid understanding of regulatory requirements is also essential.

At ClearScore, we believe in ongoing personal and professional development. As a Secured Sales Manager, you'll have access to training and development resources to ensure both you and your team are well-informed about compliance and customer conduct rules, fostering a culture of continuous improvement.

The work environment for a Secured Sales Manager at ClearScore is vibrant and collaborative. You’ll be part of a supportive team that values diversity and encourages innovative thinking. With a casual dress policy and regular team incentives, the atmosphere is designed to promote engagement and inclusivity.

As a Secured Sales Manager with ClearScore, you'll enjoy a competitive salary package, hybrid working arrangements, 33 days of holiday, a salary sacrifice pension scheme, healthcare cash plan, and continuous career advancement opportunities among other great perks tailored to support your work-life balance.

In addressing a situation where my team is not meeting sales targets, I would first analyze the underlying issues by reviewing key performance metrics, gathering feedback from team members, and observing workflows. Open communication is essential, so I would facilitate a team meeting to collaboratively identify challenges and brainstorm solutions while steadily motivating the team to enhance their performance.

To ensure a positive customer experience, I focus on understanding customer needs thoroughly through active listening and communication. I train my team to prioritize customer outcomes, continuously monitor satisfaction metrics, and encourage the adoption of customer feedback mechanisms to adapt our approaches to service.

My experience with compliance regulations involves staying updated on industry standards and ensuring that my team adheres strictly to compliance measures. I’ve successfully implemented training sessions and performance audits to uphold regulatory requirements and foster a culture of treating customers fairly within the organization.

Motivating a sales team involves recognizing individual strengths while fostering a supportive and collaborative environment. I implement team incentives, set achievable goals, and conduct regular one-on-one check-ins to offer personalized coaching, which contributes to a motivated and engaged team.

Leading a successful sales team requires a blend of strong communication skills, the ability to inspire through vision, and a commitment to continuous improvement. It’s important to lead by example, ensuring that my actions align with the team’s goals and our organization’s values.

In a previous role, I noticed that our workflow had become inefficient due to outdated processes. I led an initiative to streamline our reporting procedures by integrating a new software solution, which significantly reduced bottlenecks and improved our overall efficiency. This experience taught me the value of adaptability and seeking input from the team during transitions.

When training new hires, I utilize a structured onboarding process that pairs them with experienced team members for mentoring. I focus on hands-on learning and gradually introduce them to both compliance requirements and sales techniques to build their confidence and competence.

To monitor and evaluate team performance, I utilize a mix of key performance indicators (KPIs) and qualitative assessments. Regular performance reviews, feedback sessions, and tracking customer satisfaction results allow me to provide comprehensive evaluations and adjust our strategies as needed.

Building strong relationships with lenders involves clear communication, transparency, and a collaborative approach. I would engage in regular check-ins, share insights on customer needs, and seek feedback on how we can enhance joint processes to ensure mutual success.

Certainly! In my last role, I led a sales campaign targeting a new demographic segment. By conducting thorough market research and aligning our messaging with customer pain points, we tailored our approach, resulting in a 30% increase in conversion rates and significantly expanded our client base within that segment.