Senior UX Researcher - job 1 of 2

As a Senior UX Researcher at ClickUp, you will prioritize and drive research programs, leveraging various methodologies to de-risk product and design assumptions. You'll be responsible for conducting customer interviews, usability studies, and satisfaction surveys to uncover insights and guide product enhancements. Collaborating with cross-functional teams, you will help shape future product developments, ensuring that user experiences are continually refined and optimized.

Candidates for the Senior UX Researcher position at ClickUp should have at least 5 years of product research experience for online SaaS applications. Advanced skills in survey planning, customer interviews facilitation, and a strong organizational ability are essential. A familiarity with both qualitative and quantitative research methods, along with the capability to present findings confidently, is also crucial for this role.

ClickUp is committed to fostering a values-driven culture that emphasizes ambition, merit, and collaboration. The environment supports a Senior UX Researcher by encouraging creative ideas and facilitating open communication. You’ll work alongside dedicated teams, leveraging your research to drive innovation and improve our product offerings, all while enjoying a flexible and inclusive workplace.

In the role of Senior UX Researcher at ClickUp, you will employ a mix of qualitative and quantitative methodologies. You will conduct user interviews, satisfaction surveys, usability testing, and heuristic evaluations. Depending on the project goals, you will select the most effective research techniques to gather actionable insights that inform product design and strategy.

The salary range for a Senior UX Researcher at ClickUp varies from $130,000 to $172,500 USD, depending on factors such as geographic location, years of experience, and specific skills. At ClickUp, we are transparent about our compensation, and we encourage potential candidates to discuss their salary expectations during the interview process.

In response to this question, share specific examples where you've used both qualitative and quantitative research methods in previous projects. Explain how you choose the methods based on research goals and the impact they had on product development.

Highlight a specific instance where your findings led to a major change in product design or strategy. Discuss the research methods you used, the insights gained, and how those insights were implemented in the final product.

Your answer should detail your process for identifying target audiences, how you recruit participants, and any techniques you employ to ensure diversity and relevance in your participant pool.

Mention any tools or software you typically use for research, data analysis, and presentation. Be sure to relate these tools back to your experiences and how they have helped streamline your research processes.

Discuss your methods for staying in sync with product teams and understanding their objectives. Talk about how you adapt your research questions and methodologies to meet those goals and provide actionable insights.

Explain your systematic approach to analyzing data, synthesizing insights, and presenting findings to stakeholders. Discuss any frameworks or techniques you use to make your presentations engaging and informative.

Share specific experiences from planning to conducting usability tests. Discuss how you select tasks for users, what metrics you focus on, and how you incorporate feedback into design iterations.

Outline a process for addressing and reconciling conflicting user feedback. Provide examples of how you prioritize feedback based on research goals and how you communicate those decisions to design and product teams.

This is an opportunity to express your philosophy on UX research. Discuss the importance of user-centered design, data-driven decision making, and how research can bridge communication between users and product teams.

Talk about the resources you utilize to stay informed, such as online courses, webinars, UX communities, and literature. Mention how you apply new insights and methodologies to your work at ClickUp.