Senior Manager EDD Operations
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As the Senior Manager, Compliance EDD Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be a driving force behind our Anti-Money Laundering (AML) operations, managing centralized Quality Control (QC) programs that span multiple teams, with hundreds of analysts across the globe. With your expertise in compliance, operations, and Quality Control, you'll be the mastermind ensuring our teams are performing their work to the highest quality standards and in full compliance with our regulatory obligations.
In this critical role, you'll take charge of aggregating and monitoring multiple streams of quality data, and using that data to identify trends and areas for improvement. You will work closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way.
As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team.
What you’ll be doing (ie. job duties):
- You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.
- In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
- You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.
- Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.
- Drive weekly, monthly, and quarterly vendor business reviews to instill customer focus and operational excellence culture across all tiers of support.
- Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.
- Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.
What we look for in you (i.e. job requirements):
- Motivated by Coinbase’s mission
- Minimum of 5 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+) across multiple countries and regions.
- Minimum of 3 years experience working with global outsourcing providers and senior leadership.
- Working knowledge of laws, regulations, and risk management practices for financial services.
- Hands-on involvement in developing and producing metrics and reporting.
- Proficient in PowerPoint/Google Slides and Excel/Google Sheets.
- A BA/BS degree in business, finance, and other related fields.
Nice to haves:
- Advanced degree in business, finance, and other related fields.
- Experience with and/or keen interest in cryptocurrency.
- Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).
- Experience with or previous exposure to financial services regulators.
- Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
- Deep understanding of Google apps, JIRA, Salesforce Service Cloud.
Job #: P69132
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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Are you ready to take your career to new heights? At Coinbase, we believe in the limitless potential of cryptocurrency to create economic freedom worldwide. We're searching for a passionate Senior Manager of EDD Operations to join our remote team in the USA, where you’ll lead our efforts in combating money laundering and ensuring compliance within the ever-evolving world of crypto. As a pivotal player in our operations, you'll oversee a dynamic team of hundreds of analysts globally, ensuring top-notch quality control and adherence to regulatory obligations. You won’t just manage; you’ll innovate, applying your experience in compliance and operations to drive significant improvements. Your analytical skills will help us monitor quality data, identify trends, and implement effective solutions that align with our mission. Collaborating with leaders across various departments, you'll create operational excellence to scale our services effectively. With Coinbase, you’ll not only witness the future of finance but actively shape it. If you thrive in fast-paced environments, are eager for a challenge, and want to make a real difference in the financial landscape, we’d love to have you on board. Together, we’ll not just dream about change; we’ll make it happen.
Coinbase is an American publicly traded company operating a cryptocurrency exchange platform. They are a distributed company and all employees operate via remote work.
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