Community Account Professional

As a Community Account Professional at Comcast, your main responsibilities include boosting subscriber numbers and enhancing product penetration in assigned multi-dwelling properties. You'll establish strong working partnerships with property management and leasing staff to encourage Comcast product sales, actively follow-up on customer issues, and participate in community events. Your role requires a keen understanding of Comcast's product offerings to meet and exceed sales goals, ensuring that residents receive top-tier service and support.

To qualify for the Community Account Professional position at Comcast, a Bachelor’s degree is preferred. Candidates may also be considered based on a combination of relevant coursework and professional experience. Typically, 2-5 years of relevant work experience is required, along with strong communication and relationship-building skills. A customer-focused mindset and the ability to leverage technology for marketing purposes are also crucial for success in this role.

A Community Account Professional at Comcast can expect a base pay of $68,640. With targeted commissions for exceeding sales goals, total target compensation can reach upwards of $88,640. Beyond base pay, Comcast offers an array of benefits designed to support employees both personally and professionally, ensuring you feel valued in your role.

The work environment for a Community Account Professional at Comcast is dynamic and community-focused. You will likely find yourself working in varied locations, conducting on-site community events and engaging directly with customers. A collaborative spirit is vital, as you'll be working alongside property management teams and sales colleagues to generate interest and sales effectively. Flexibility with your schedule, including potential evening and weekend work, is a part of this role.

As a Community Account Professional at Comcast, you have numerous growth opportunities. The role serves as a gateway to advancing within the sales and marketing departments or venturing into broader management positions. Comcast is committed to employee development, providing training and resources to help you improve your skills, take on larger projects, and reach your professional goals.

To increase subscriber growth in an MDU, I would first conduct a thorough analysis of the property's demographics and needs. By establishing strong relationships with property management, I’d create tailored marketing events that highlight Comcast's unique services. Engaging residents through on-site support and addressing their concerns promptly will also play a crucial role in fostering loyalty and driving sales.

Balancing customer satisfaction with sales goals involves actively listening to clients and resolving their issues efficiently. My strategy includes ensuring clear communication about product benefits and available solutions. By providing exceptional service and follow-up support, I foster trust that ultimately translates into reliable sales growth.

To stay current with Comcast’s product offerings, I would regularly participate in training sessions and read up on product updates. Engaging with the sales and marketing teams for feedback regarding customer reactions and market trends helps ensure that my knowledge remains comprehensive and relevant.

In a past role, a customer expressed frustration with service connectivity issues. I listened to their concerns, resolved the technical issue quickly, and took the opportunity to educate them about an upgraded package that offered better performance. This not only solved their problem but also resulted in a successful upsell, transforming a complaint into a satisfied customer.

Teamwork is essential in achieving sales targets, as collaboration leads to shared insights and strategic approaches. By working with property management and fellow sales professionals, we can combine our skills and resources to create effective campaigns, engage residents, and ultimately increase subscriber numbers together.

Handling competition in the telecommunications market requires focusing on the unique features and services Comcast offers. I stay informed about competitors but emphasize delivering superior customer service, personalized experiences, and showcasing the distinct advantages of our offerings to prospective customers.

If faced with an unrealistic target, I believe in addressing the concerns directly with management to gain clarity. I’d analyze past performance data to suggest a more achievable plan, while also motivating my team to focus on proactive outreach and innovation in our strategies to maximize our efforts towards attainable goals.

I have significant experience using digital marketing tools, including social media and customer relationship management software. For instance, I’ve run targeted ad campaigns on platforms such as Facebook and Instagram, leveraging customer data to tailor messages, which increased community engagement and subscriber growth significantly.

Regular communication with property management teams is established through consistent visits, personalized emails, and attending community meetings. I schedule routine check-ins to discuss sales performance and gather feedback, fostering a partnership that is vital for achieving common goals.

Effective follow-up techniques involve a blend of personal touches and strategic outreach. I utilize personalized emails and phone calls to check in on potential clients, providing them with additional information and support. Timeliness is key; I ensure follow-ups occur shortly after initial engagement while the information is fresh in their minds.