Technical Lead- ServiceNow (AU Retail, Hybrid)

As a Technical Lead - ServiceNow at ConnectOS, your primary responsibilities include defining requirements and creating a Configuration Management Database (CMDB) blueprint. You will manage the technical platform and processes, including documentation like service and data models. Another critical aspect of your role will be conducting Configuration Management audits and reviewing changes to the infrastructure to maintain data integrity.

To excel as a Technical Lead - ServiceNow at ConnectOS, candidates should have a strong background in ServiceNow and must be proficient in configuration management databases. Experience in selecting tools for managing configuration processes and a history of owning or enhancing technical platforms is highly desirable. Additionally, strong analytical and communication skills are essential.

ConnectOS offers a fantastic range of benefits for the Technical Lead - ServiceNow position, including a hybrid work setup, comprehensive medical and dental coverage from day one, paid vacation and sick leave, and competitive salaries with annual appraisals. Employees also enjoy access to wellness facilities, a financial assistance program, and regular company events.

The Technical Lead - ServiceNow plays a crucial role in enhancing and administering the Configuration Management System at ConnectOS. This includes constructing and automating data into the CMDB, facilitating audits, approving infrastructure changes, and identifying service improvement opportunities, all of which help maintain the integrity and reliability of IT services.

Yes, prior experience in ServiceNow and configuration management is necessary for the Technical Lead - ServiceNow position at ConnectOS. Candidates should demonstrate a proven track record in managing technical platforms and processes effectively, as well as the ability to support new functionalities within the Configuration Management System.

When answering this question, highlight specific projects you worked on using ServiceNow, discussing your contributions and any challenges you overcame. Focus on how your experience aligns with the Technical Lead responsibilities, such as implementation and configuration management.

Discuss your approach to maintaining data integrity in the CMDB, including regular audits, validation processes, and change management practices you have implemented. Mention the significance of accurate data for decision-making processes.

Explain your audit strategies, emphasizing proactive measures such as regular reviews and workflows that ensure compliance with best practices. Share a successful audit experience where you made improvements based on findings.

Reflect on a specific instance where your initiatives led to enhancements. Discuss the problem, your proposed solution, and the outcome. Highlight metrics or feedback that showcase the improvement.

Detail your criteria for tool selection, such as functionality, integration capabilities, and user-friendliness. Mention any tools you've worked with in the past and how they fit the needs of configuration management in IT.

Talk about your process for evaluating improvements, considering factors such as cost, benefit, and operational impact. Provide examples of how prioritizing changes has led to successful outcomes in past roles.

Identify specific challenges, such as data discrepancies or resistance to changes in processes. Share how you addressed these challenges with your team or stakeholders and focus on your leadership skills.

Emphasize your structured approach to managing change requests, ensuring that each request undergoes a thorough review process. Discuss any tools or methods you use to keep track of changes and their impacts.

Choose a relevant project where you took the lead and produced successful results. Describe your role, the project's goals, your contributions, and how you collaborated with your team to achieve success.

Discuss the importance of thorough documentation in configuration management, emphasizing how it ensures clear communication, compliance, and effective training for team members. Share how you manage the documentation process in your roles.