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Content Specialist

Overview

This position sits within our Content division which identifies and publishes accurate and relevant project data for our software solutions.

 

The Opportunity

The Content Specialist is responsible for managing and building relationships with key stakeholder sources for the purpose of collecting information on public and private construction projects. The Content Specialist manages projects in all phases of the construction project lifecycle from planning through the post bid phase. This position involves telephone work, internet research, document management and data entry. A Content Specialist must be able to build productive relationships with industry sources. This individual must have excellent communication skills and proficiency. Construction news reporting experience strongly desired. This department is a fast-paced multi-tasked publishing environment.

Responsibilities

What You’ll Be Doing

  • Establish productive relationships with industry sources.
  • Create and manage data for assigned sources.
  • Responds to customer inquiries as needed.
  • Conduct telephone calls to assigned sources to obtain project information, plans and specifications and other bidding documents, as well as updating existing and developing new projects.
  • Create and update private and public project reports in the pre-design, design, bid and post bid stages of the construction process based on information obtained from sources, including general contractors, architects, engineers, developers, construction managers, public & private owners.
  • Work closely with reprographers to coordinate delivery and processing of plans, specs and addendum.
  • Communicate with team members on design news and new projects obtained through daily websites or other sources that automatically send bidding news to the plan room, especially if a difficult source is involved.
  • Create new bidding projects from plans and specifications, according to our protocol.
  • Maintain the quality of content within our CRM and secure news, plans and specifications according to our operating standards.
  • Prepare check requests for plan fees and/or deposits on plans and specifications per Content protocol
  • Respond to email and voice mail in a timely manner according to Content standards.
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

  • Bachelor’s degree OR 6 months of successful experience in another role within ConstructConnect OR Associates degree and 2 years of experience in a corporate environment or HS diploma and 3 years’ experience in a corporate environment.
  • Ability to work independently as well as with a team
  • Highly energetic with a desire to surpass goals set
  • Ability to work well under pressure
  • Adaptable to learning the construction bid process and terms used
  • Experience in customer service or call center preferred but not required
  • Have the ability to conduct outreach primarily via Phone, but also demonstrate proficiency in internet research and email.
  • Typing proficiency 35 wpm
  • Intermediate level in Microsoft Word and Excel.

 

Physical Demands and Work Environment:

 

  • The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
  • Ability to attend a 16-week hybrid onboarding program. During this 16-week period, you will be required to be onsite in our Cincinnati, OH corporate office on Tuesdays, Wednesdays and Thursdays. As part of this hybrid onboarding program, you will have the option to be remote on Mondays and Fridays.

 

E-Verify Statement

 

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

 

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What You Should Know About Content Specialist, ConstructConnect

Are you looking for an exciting opportunity to join a dynamic team as a Content Specialist at ConstructConnect in Cincinnati? In this role, you'll become an essential part of our Content division, where you'll manage relationships with key stakeholders to gather critical information on various construction projects, both public and private. Your day-to-day activities will include conducting research, making phone calls, and maintaining comprehensive records, ensuring that our software solutions are backed by accurate data. You'll work closely with industry professionals like general contractors, architects, and engineers, forming productive relationships that drive project success. If you're enthusiastic, have excellent communication skills, and bring a passion for construction news reporting, we welcome you to apply! With a multifaceted job that involves project management throughout all phases of the construction lifecycle, you'll find yourself constantly engaged and challenged. Whether you're responding to customer inquiries, updating project reports, or coordinating plan deliveries, your contributions will be vital in keeping our operations running smoothly. Join us in shaping the future of construction project management and make your mark in an innovative and fast-paced environment where your endeavors will truly make a difference.

Frequently Asked Questions (FAQs) for Content Specialist Role at ConstructConnect
What responsibilities does a Content Specialist at ConstructConnect have?

As a Content Specialist at ConstructConnect, your primary responsibilities include establishing relationships with industry sources, managing data for assigned sources, conducting thorough telephone calls to collect project information and specifications, and creating detailed reports during all phases of the construction process. You'll also work closely with team members to communicate bidding news and ensure content accuracy within our CRM, making it crucial to stay organized and proactive.

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What qualifications do I need to apply for the Content Specialist position at ConstructConnect?

To be considered for the Content Specialist position at ConstructConnect, you should possess at least a Bachelor's degree or have relevant experience in a corporate environment. Candidates with an Associate's degree and two years of experience, or a high school diploma with three years of corporate experience, are also encouraged to apply. Proficiency in Microsoft Word and Excel, as well as strong communication skills, are essential for success in this role.

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How does the onboarding process work for a Content Specialist at ConstructConnect?

The onboarding process for a Content Specialist at ConstructConnect lasts 16 weeks and follows a hybrid format. During this period, you will need to be onsite at our Cincinnati corporate office on Tuesdays, Wednesdays, and Thursdays. The flexibility to work remotely on Mondays and Fridays allows for a balanced transition into your new role while receiving hands-on training that equips you for success.

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What skills are essential for success as a Content Specialist at ConstructConnect?

Key skills for a successful Content Specialist at ConstructConnect include strong communication and relationship-building abilities, proficiency in conducting internet research, and data management skills. The capacity to work independently while also being a team player is crucial, as is the adaptability to learn about the construction bidding processes and terminology. Having a detail-oriented mindset will aid in maintaining the quality of content in our systems.

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Is prior experience in construction reporting necessary for the Content Specialist role at ConstructConnect?

While prior construction news reporting experience is strongly desired for the Content Specialist position at ConstructConnect, it is not a strict requirement. Candidates with a passion for the industry and a willingness to learn will be considered, provided they have a solid foundation in communication and research skills. The hiring team values candidates who demonstrate enthusiasm for the role.

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Common Interview Questions for Content Specialist
Can you describe your experience with project management in the construction field?

In answering this question, share specific examples of projects you've managed, detailing the phases you oversaw. Highlight your communication with stakeholders and any tools you used to track progress, showcasing your organizational skills and ability to meet deadlines.

Join Rise to see the full answer
How do you prioritize multiple tasks in a fast-paced environment?

It's important to convey your time management strategies such as using to-do lists or digital tools. Describe a situation where you effectively prioritized tasks, ensuring all stakeholders were kept informed, which showcases your ability to handle pressure while maintaining quality.

Join Rise to see the full answer
What techniques do you use to build effective relationships with industry sources?

Discuss your approach to networking, emphasizing your communication style. Provide an example of a relationship you've built successfully, and how it benefited your previous projects, highlighting your trustworthiness and approachability as key traits.

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What do you know about the construction bidding process?

Demonstrate your understanding by discussing the various stages such as pre-design, bid, and post-bid phases. Show your knowledge of the terminology and how you would utilize this in your role as a Content Specialist to gather the necessary information effectively.

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Can you give an example of overcoming a challenge in data management?

Provide a specific instance where you faced a data-related challenge, what steps you took to address it, and the outcome. This shows your problem-solving skills and your ability to handle detailed data work effectively.

Join Rise to see the full answer
Describe your experience in communicating with clients or customers.

Highlight any roles where you've interacted with clients. Include how you handled inquiries, resolved issues, and maintained open lines of communication. This showcases your professionalism and customer service skills.

Join Rise to see the full answer
How would you handle a situation where you cannot get the required information from a source?

Answer by explaining your process for follow-ups, trying alternative methods of outreach, and diversifying your sources. This demonstrates your persistence and resourcefulness crucial for the Content Specialist role.

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What software tools are you proficient in that are relevant to this role?

Share your experience with Microsoft Word and Excel, possibly mentioning any database or CRM systems you've used. This will validate your readiness for the tasks associated with the Content Specialist position.

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What motivates you to perform well in a content management role?

Discuss your passion for the construction industry and how gathering accurate data impacts project success. Emphasize your desire to contribute to team goals and your personal drive to excel in your responsibilities.

Join Rise to see the full answer
Are you comfortable working independently as well as in a team?

Yes, emphasize your adaptability and previous experiences where you thrived both independently and collaboratively. You can share how you balance team interaction with the need for individual focus, ensuring that work is done efficiently.

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ConstructConnect is a leading provider of construction information and technology solutions. We help commercial construction firms simplify the preconstruction process with a powerful software suite built to support the largest network, most accur...

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Full-time, hybrid
DATE POSTED
April 8, 2025

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