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Billing Specialist (hybrid)

Company Description

Join our team at Convergint Federal. Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

Convergint Federal (CF) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance and operation of technically complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance.

CFS is seeking an Billing Specialist. The position will be hybrid, 3 days a week in office and 2 days remote. 

Job Description

The Billing Specialist plays a crucial role in ensuring accurate and timely billing, invoicing, and revenue recognition processes. This role requires a detail-oriented professional with a strong background in billing, financial analysis, and excellent communication skills. 

Value and Beliefs of this Role: 

The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily.  In this role we want you to grow with us and deliver results as an exceptional Billing Specialist. This job requires a person who remains professional, organized, collaborative, task and detailed oriented and very thorough. 

Key Responsibilities

  • Prepare and process complex client invoices in accordance with contractual agreements. 
  • Review and verify billing data to ensure accuracy and compliance with company policies and client requirements. 
  • Resolve any billing discrepancies and follow up with clients as needed. 
  • Collaborate with the finance and accounting teams to ensure accurate revenue recognition in accordance with Generally Accepted Accounting Principles (GAAP). 
  • Monitor revenue recognition schedules and adjust as necessary to reflect changes in project status. 
  • Maintain professional and effective communication with clients regarding billing inquiries, disputes, and payment arrangements. 
  • Provide exceptional customer service to internal and external stakeholders. 
  • Generate and analyze billing reports to identify trends, discrepancies, and areas for improvement. 
  • Develop and maintain financial models and forecasts related to billing and revenue. 
  • Identify opportunities to streamline and improve billing processes, and work with cross-functional teams to implement enhancements. 
  • Participate in system and process upgrades to support billing efficiency. 
  • Ensure compliance with government regulations, company policies, and industry standards related to billing and revenue recognition. 
  • Collaborate with other departments, including sales, project management, and finance, to ensure accurate and coordinated billing processes. 
  • Assist in training and mentoring junior billing staff / Billing Specialist I. 
  • Other Duties: Other duties assigned within reason of current role previously specified

Qualifications

  • Bachelor’s degree in finance, accounting, or a related field preferred. 
  • Minimum of 5 years of billing experience, with at least 2 years in a senior or lead role. 
  • Strong knowledge of billing principles, revenue recognition, and GAAP. 
  • Proficiency in billing software and financial management systems (e.g., NetSuite, QuickBooks, etc.). 
  • Exceptional attention to detail and problem-solving skills. 
  • Excellent communication and interpersonal skills. 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • Prior experience in the technology or security industry is a plus. 

Requirements 

  • United States Citizenship 
  • The job may require lifting objects weighing up to 25 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions. 
  • Security Clearances: This position may require a security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance. 

Additional Information

Salary Range: $55K-$65K

Convergint Federal is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Should your position require a US Government security clearance your continued employment will be dependent on successfully obtaining and maintaining the level of clearance necessary. Candidates must possess or be able to obtain a US Government Secret Security clearance.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for a preliminary screening and interview.

Convergint Federal is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

EOE/M/F/V/D

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Convergint will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Average salary estimate

$60000 / YEARLY (est.)
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$55000K
$65000K

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What You Should Know About Billing Specialist (hybrid), Convergint Federal Solutions

Are you ready to join a dynamic team at Convergint Federal as a Billing Specialist? Located right in Columbia, MD, this hybrid role allows you to work three days in the office and two days remotely, striking a perfect balance between collaboration and independence. At Convergint Federal, a leader in security integration for the U.S. Federal Government, we pride ourselves on delivering exceptional service to our clients. As a Billing Specialist, you'll be at the heart of our financial operations, ensuring that client invoices are accurate and processed timely. Your expertise in billing principles and GAAP will shine as you review billing data, resolve discrepancies, and maintain professional communication with clients. The commitment to integrity and accountability means that you’ll not only work efficiently but also contribute to creating a fun and open atmosphere within your team. We’re looking for someone who is detail-oriented and organized, someone who enjoys problem-solving, and who can share their knowledge by mentoring junior billing staff. If you're excited about optimizing financial processes and collaborating with various teams to enhance our billing systems, this is the place for you! Join us at Convergint Federal and be a part of something meaningful while furthering your career in a supportive environment.

Frequently Asked Questions (FAQs) for Billing Specialist (hybrid) Role at Convergint Federal Solutions
What are the responsibilities of a Billing Specialist at Convergint Federal?

As a Billing Specialist at Convergint Federal, your core responsibilities include preparing and processing complex client invoices according to contractual agreements, verifying billing data to ensure accuracy, and resolving any billing discrepancies. You will also collaborate closely with finance and accounting teams to ensure compliance with GAAP, monitor revenue recognition schedules, and provide exceptional customer service to both internal and external stakeholders.

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What qualifications are needed for the Billing Specialist position at Convergint Federal?

To qualify for the Billing Specialist role at Convergint Federal, candidates should ideally hold a Bachelor’s degree in finance, accounting, or a related field, alongside a minimum of five years of billing experience, including at least two years in a senior or lead position. Strong knowledge of billing principles, proficiency with financial software, outstanding attention to detail, and exceptional communication skills are also critical.

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How does the hybrid work structure work for the Billing Specialist role at Convergint Federal?

In the Billing Specialist position at Convergint Federal, you will enjoy a hybrid work structure, where you’re expected to work three days a week in the Columbia, MD office while having the flexibility of working two days remotely. This setup fosters collaboration and team dynamics while allowing you to maintain a work-life balance.

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What tools do Billing Specialists use at Convergint Federal?

At Convergint Federal, Billing Specialists utilize various financial management and billing software, such as NetSuite and QuickBooks, as well as Excel for data analysis and reporting. Proficiency in these tools enhances your ability to generate billing reports, analyze discrepancies, and streamline billing processes.

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What kind of growth opportunities are available for a Billing Specialist at Convergint Federal?

Convergint Federal is dedicated to the growth of its employees. As a Billing Specialist, you will have the opportunity to develop financial models, participate in system enhancements, and contribute to process improvements across departments. Additionally, there are mentoring opportunities to guide and train junior billing staff, fostering not only your professional growth but also that of others.

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Common Interview Questions for Billing Specialist (hybrid)
Can you explain your experience with billing software and how it relates to the Billing Specialist role?

It's important to highlight specific software you've worked with, such as NetSuite or QuickBooks, and provide examples of how you utilized these tools to streamline billing processes or resolve discrepancies. Make sure to emphasize any training or mentoring roles you have taken on in the past.

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How do you prioritize tasks when handling multiple invoices and tight deadlines?

Explain your approach to task management, perhaps through a system like setting priorities or leveraging lists. Share a specific example of a time when you successfully prioritized multiple deadlines, highlighting your attention to detail and organizational skills.

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What steps do you take to ensure accuracy in billing?

Discuss the methods you use to cross-check data, such as verification processes and attention to detail in reviewing invoices. You might also talk about any specific software features that assist in maintaining accuracy and compliance.

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Describe a challenging billing discrepancy you've encountered and how you resolved it.

Use the STAR (Situation, Task, Action, Result) technique to describe the situation clearly. Focus on the actions you took to investigate the issue and the resolution achieved, which showcases your problem-solving abilities.

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How do you handle communication with clients regarding billing inquiries or disputes?

Reliability and professionalism are key. Discuss the importance of clear, timely communication, and provide an example of how you managed a client dispute, emphasizing your resolution strategy and the outcome.

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In your opinion, what is the most important quality for a Billing Specialist to possess?

Express your views on the importance of attention to detail, integrity, or communication skills. Support your answer with examples from your past work that reinforce why this quality is vital in ensuring excellent billing processes.

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How would you ensure compliance with government regulations related to billing?

Talk about your understanding of government regulations as they relate to billing and revenue recognition, and the processes you follow to stay informed and compliant, such as continuous education or consulting with relevant departments.

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What experience do you have with revenue recognition under GAAP?

Detail your practical experience and understanding of revenue recognition principles under GAAP, providing examples of how you've applied these concepts in your previous jobs, particularly in relation to client billing cycles.

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How do you approach training and mentoring junior billing staff?

Discuss your experiences in coaching or mentoring, emphasizing your communication strategies and how you tailor your approach to cater to the learning styles of junior staff. Share specific successes you've had in this area.

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How do you stay organized in your work as a Billing Specialist?

Talk about the organizational tools you use, whether digital or paper-based. Provide examples of how these systems help you manage workload effectively and meet deadlines without compromising accuracy.

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Convergint Technologies was founded in 2001 and is headquartered in Schaumburg, Illinois, with facilities located around the world. The company offers a wide variety of services, including electronic and physical security, communications, healthca...

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Full-time, hybrid
DATE POSTED
January 15, 2025

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