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Order Management Specialist

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Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

This position reports to Senior Customer Service Manager, and is part of the Customer Service team located in Marlborough, MA and will be Onsite. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you’ll do:

Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required.
Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring.
Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties.

Who you are:

High School Diploma or GED
At least 1 year of related work experience including but not limited to; data entry skills to quickly and accurately review and input data
At least 2 years of experience in customer service

It would be a plus if you also possess previous experience in:

Oracle (or similar ERP), Salesforce and MS Office
Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency
Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems

The salary range for this role is $52,000 - $57,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

Average salary estimate

$54500 / YEARLY (est.)

min

max

$52000K

$57000K

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What You Should Know About Order Management Specialist, Danaher

Are you ready to jumpstart your career as an Order Management Specialist with Cytiva in Marlborough, Massachusetts? At Cytiva, part of Danaher’s innovative family of companies, you’ll find a workplace where your contributions drive life-changing technologies in the life sciences and diagnostics sectors. As an Order Management Specialist, you’ll act as a key point of contact for customers, providing top-notch support through phone and email, while also assisting with sales orders, quotes, and resolving inquiries regarding billing, shipments, and warranties. Your role is vital in ensuring that our customers can meet their critical healthcare objectives. You’ll not only engage directly with clients but also work collaboratively with your teammates to meet deadlines and achieve team goals. With a focus on continuous improvement, you’ll keep enhancing your skills while being part of a group that values individual perspectives and promotes a culture of inclusivity. We’re looking for someone with excellent data entry skills and a customer service background to thrive in our fast-paced environment. If you’re passionate about making a tangible impact in the health sector and want to work with a supportive team, this is an incredible opportunity to build a fulfilling career with Cytiva. You'll find that every day at Cytiva provides new challenges and opportunities to make a real difference. Join us, and let’s advance future therapeutics together!

Frequently Asked Questions (FAQs) for Order Management Specialist Role at Danaher

What are the primary responsibilities of an Order Management Specialist at Cytiva?

As an Order Management Specialist at Cytiva, your primary responsibilities will include acting as a focal point for customers via email and phone, processing sales orders, providing quotes, and addressing inquiries regarding shipments, billing, and warranty issues. You will also document customer complaints, research customer concerns with urgency, and ensure accurate data entry. Your role is critical in building strong relationships with customers and supporting them effectively.