Director, Revenue Cycle

The Director, Revenue Cycle at PSJH holds significant responsibilities including leading the enhancement of revenue cycle operations, collaborating with key leadership, and implementing best practices across the organization. Your role will involve analyzing data for strategic decision-making, ensuring service excellence, and building partnerships across various internal departments to achieve financial objectives.

To qualify for the Director, Revenue Cycle position at PSJH, candidates should have a Bachelor's Degree in Business Administration or Healthcare Administration, with an MBA preferred. Alongside 8 years of overall experience, at least 6 years should be in healthcare administration or operations leadership, showcasing a proven track record in leadership roles.

Essential skills for the Director of Revenue Cycle at PSJH include strong analytical and problem-solving abilities, excellent communication skills, adaptability in a fast-paced environment, and technical proficiency with PC applications. The ability to interpret complex data and foster collaborative relationships across departments is critical for success in this role.

The Director of Revenue Cycle contributes to PSJH’s mission by embodying core values such as compassion, dignity, and integrity. This role is pivotal in promoting a culture of collaboration and excellence in revenue cycle operations, which ultimately enhances the organization's ability to serve its community and improve healthcare outcomes.

The Director, Revenue Cycle role at PSJH offers numerous opportunities for professional growth, including a collaborative environment that fosters continuous learning, engagement with innovative healthcare practices, and the chance to lead impactful change within the organization, aligning with the mission of the Sisters of Providence.

To enhance revenue cycle operations, I would first conduct a comprehensive analysis of current processes to identify inefficiencies. Then, I would implement best practices by leveraging technology and data analytics, ensuring strong collaboration across departments to optimize performance and yield.

When conflicts arise, I focus on clear communication and active listening to understand each party's perspective. I strive to find common ground and collaboratively develop solutions that align with the organization's goals and revenue cycle performance.

In my previous role, I oversaw a project aimed at automating billing processes, which resulted in a significant reduction in billing errors and improved cash flow. By collaborating with IT and finance, we streamlined operations and increased efficiency, demonstrating the value of teamwork in achieving our goals.

Data analytics is crucial in my approach to revenue cycle management. By analyzing financial metrics and operational data, I can make informed decisions that drive improvements. This data-driven approach helps us to not only identify issues but also to develop strategic initiatives for better financial outcomes.

I stay informed by attending industry conferences, participating in webinars, and regularly reviewing professional publications. Networking with industry peers and collaborating with compliance teams also provides valuable insights that help us proactively adapt to changing trends and regulations.

I measure success through key performance indicators such as days in accounts receivable, claims denial rates, and net revenue growth. Regular assessments and stakeholder feedback also provide insights into how well our initiatives align with organizational goals.

Essential leadership qualities include strong communication, a results-driven mindset, adaptability, and the ability to inspire and motivate teams. A leader in this role should also demonstrate integrity and a commitment to the organization’s mission, fostering a collaborative environment.

During a major regulatory change, I led my team through an overhaul of our compliance processes. While initially challenging, this experience taught me the importance of flexibility and proactive training, ensuring that we swiftly adapted to the new requirements while maintaining service excellence.

Effective communication is critical in my role as it helps bridge gaps between various departments. Clear, transparent communication fosters collaboration, prevents misinformation, and ensures that everyone is aligned with our revenue cycle goals and strategies.

To foster a culture of excellence, I would advocate for ongoing training, set clear performance expectations, and encourage open dialogue. Recognizing achievements and celebrating milestones also reinforces our commitment to quality and motivates the team toward continuous improvement.