Local Market Payroll Specialist (UAE) - job 1 of 2

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Key Accountabilities:

Customer:
Day to day management of customers; to provide excellent service
Timely and accurate facilitating of customer payrolls
Ownership and management of customer queries in a timely fashion
Teamwork:
Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
Identify improvement opportunities; people, processes, resources, etc
Ensure all processes and procedures are followed and developed
Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
Ensuring customer satisfaction in line with Company’s vision and values
Ensuring payments to employees/ authorities are made accurately and on time.
Front line liaison with the Country Partner network to ensure service quality and timely responses to Company customer questions/ queries.

Key Responsibilities:

Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service.
Good Knowledge of GCC countries.
Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely despatch and approval of client payroll.
Keying Payroll Changes – hours worked, change of address and so on
Processing the payroll within an agreed timeframe.
Producing client payroll reports
Sending payroll output to a customer for checking and approval
Handling and answering customer questions/ queries within an agreed timeframe
Ensure accurate and timely payments to employees and statutory authorities.
Increase customer satisfaction/ enhance the customer experience
Maintain internal reporting requirements.
Develop processes and procedures for the business following customer and business requirements.

Skills required

Excellent communication skills; both written and verbal
Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
Strong computing skills
Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
Demonstrable customer service skills
Good in excel / word/PPT

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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