Technical Consultant - EMEA Remote

As a Technical Consultant at Degreed, your main responsibilities will include assisting clients with implementing Degreed products, conducting technical training sessions, and consulting on system configurations and user access. You'll also manage concurrent client projects, ensuring that they are completed on time and meet client needs effectively.

To qualify for the Technical Consultant role at Degreed, you should have over 5 years of experience in technical account management or implementation, particularly with enterprise-level clients. Strong technical skills in API, SSO, and data transfer protocols are essential, along with a background in HCM, Talent Management, or HRIS consulting.

A Technical Consultant at Degreed utilizes tools such as Precursive and Zendesk to manage projects and improve client interactions. The role also involves producing documentation for implementations and testing technical systems to ensure they align with client expectations.

The work environment for a Technical Consultant at Degreed is flexible and supportive, allowing opportunities for remote work. The team collaborates virtually using communication tools like Zoom and Slack, promoting a culture of inclusion and adaptability.

Degreed promotes a growth mindset among its employees, which means as a Technical Consultant, you'll have access to resources and training that help you advance your skills. The company's focus on continuous learning fosters personal and professional development in your career.

When answering this question, highlight specific projects in which you managed technical integrations. Discuss the tools and methodologies you used, any challenges you faced, and how you overcame them. Emphasize your role in ensuring that integrations meet client needs and enhance user experience.

A strong answer should address your organizational skills and time management techniques. You might mention using project management tools and techniques, maintaining clear communication with clients, and setting realistic deadlines to ensure all projects are on track.

Your response can highlight your ability to break down complex concepts into understandable terms. You might share examples of past experiences where you successfully trained or consulted with non-technical clients, focusing on your communication approach and any tools you used.

Discuss proactive communication, listening to client feedback, and your approach to handle challenges. You can also mention your experiences that required collaboration with clients and your methods for assessing their satisfaction throughout a project.

Demonstrate your commitment to personal and professional development by mentioning specific resources, such as industry publications, webinars, or professional networks. Share any courses or certifications you've pursued to enhance your knowledge.

You should provide examples of project management tools you've used, such as Precursive or others. Explain how these tools help streamline project processes and manage client expectations, illustrating your practical experience in a relevant context.

Here, narrate a specific situation where you applied your problem-solving skills. Explain the roadblock, your approach to resolving it, and the positive outcome for the client. This showcases your practical experience and ability to handle challenges.

Share your passion for lifelong learning and professional development, connecting it to Degreed’s mission. Explain how your values align with the company's culture and how you believe other facets of your experience can contribute to achieving Degreed's objectives.

Discuss your belief in collaboration as a vital component for success. You might provide examples of how you've collaborated with clients and teams in past roles and the positive outcomes that resulted from effective collaboration.

Emphasize your commitment to lifelong learning and how you actively seek opportunities to improve your skills. Mention specific resources, communities, or experiences you've utilized to stay ahead in technology and consulting practices.