Sales Team Leader & Performance Coach

As a Sales Team Leader & Performance Coach at Deliveroo, your main responsibilities include leading a part-time team of Sales Development Representatives (SDRs) while also providing coaching support to other Sales Team Leaders. You'll drive performance improvements across key KPIs, oversee outbound call campaigns, analyze SDR performance, and ensure a seamless onboarding experience for new restaurant partners.

To qualify for the Sales Team Leader & Performance Coach position at Deliveroo, candidates should have at least 2 years of experience in a sales leadership role. Additionally, familiarity with Salesforce and a passion for coaching and developing sales talent are essential. Strong communication skills and the ability to motivate and inspire a team are also crucial.

In the hybrid model for the Sales Team Leader & Performance Coach role at Deliveroo, you'll work 3 days a week in the Manchester office with flexibility for remote work. This model promotes a balanced work environment while allowing you to lead your team effectively and maintain strong relationships with both SDRs and management.

The coaching provided by the Sales Team Leader at Deliveroo focuses on enhancing the sales skills of SDRs. This includes one-on-one coaching sessions that provide constructive feedback, group training on sales techniques, and performance tracking to identify areas for improvement, ensuring each team member reaches their potential.

As a Sales Team Leader & Performance Coach at Deliveroo, you'll have ample growth opportunities within a rapidly expanding company. The emphasis on coaching and individual development is designed to enhance your leadership capabilities, making it possible to advance into higher management roles while driving significant impact on business growth.

To motivate a sales team, I would implement recognition programs to celebrate achievements, provide constructive feedback tailored to each individual's performance, and create a collaborative environment focused on shared goals. Regular one-on-one sessions would allow me to understand their challenges and motivations.

In my previous roles, I conducted regular coaching sessions focused on skills development, performance analysis, and best practices. I utilized call reviews and performance metrics to tailor coaching sessions to each representative's needs, ensuring they received actionable feedback for continuous improvement.

When handling objections from potential clients, I first listen carefully to understand their concerns. I then respond with empathy, addressing their specific issues and providing solutions that highlight the value of our offerings. It's crucial to build trust and demonstrate how our product can resolve their pain points.

Certainly! One successful sales campaign I managed involved targeted outreach to local restaurants using data analysis to identify high-potential partners. By utilizing tailored messaging and following up diligently, we increased our sign-up conversion rate by 30% within three months.

In a sales environment, I prioritize KPIs such as conversion rates, average sale value, call-to-sale ratios, and customer satisfaction scores. These metrics provide valuable insights into both individual and team performance, helping to inform coaching strategies and improve overall outcomes.

To ensure a positive onboarding experience, I focus on clear communication, setting expectations from the start, and providing thorough training on our platform. Constant support during the onboarding process is essential, allowing new partners to ask questions and address concerns swiftly.

In sales management, I leverage tools like Salesforce for tracking leads and performance metrics, alongside other collaboration tools for team communication. This integration provides a streamlined process for monitoring our sales pipeline and reporting results effectively.

Balancing coaching with leadership responsibilities requires clear prioritization and time management. I allocate specific times for coaching sessions while ensuring I remain accessible as a leader. Establishing boundaries helps me focus on both developing team members and driving results.

I approach performance analysis by regularly reviewing sales data, listening to call recordings, and observing team dynamics. I look for patterns that indicate strengths and weaknesses, enabling me to target coaching where it's most needed and facilitate continuous improvement.

I was motivated to apply for the Sales Team Leader & Performance Coach position at Deliveroo due to my passion for food and my drive to lead high-performing teams. The opportunity to contribute to a rapidly growing company while enhancing its coaching culture excites me, aligning with my career aspirations.