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Sales Call Center Agent - Base + Uncapped Commission

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $15.75/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Average salary estimate

$50500 / YEARLY (est.)
min
max
$33000K
$68000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Call Center Agent - Base + Uncapped Commission, DISH

Are you ready to jumpstart your career as a Sales Call Center Agent with EchoStar? This position in San Elizario, TX, offers a solid base pay of $15.75 that’s non-negotiable, plus the exciting opportunity for uncapped commissions, with first-year on-target earnings up to $68,000! No experience? No problem! EchoStar is committed to your development with full-time paid training to set you up for success in our diverse product offerings from DISH TV to Boost Mobile. In our award-winning Inside Sales & Retention team, you’ll handle 100% inbound calls to existing and potential customers, focusing on selling the value of our innovative products without the stress of cold calling. What’s even better? You’ll have the chance to grow, with opportunities to advance within your first year based on your fantastic performance! We’ve built a rewards program that recognizes your hard work and provides high-value prizes and trips, all while ensuring you have comprehensive benefits, including medical, dental, vision, and even a 401(K) plan with a company match. Plus, enjoy exclusive perks like complimentary DISH TV programming. It’s not just about sales; it’s about building relationships. If you love helping customers find the right solutions, then this role is perfect for you. Join us in reimagining the future of connectivity and establish a thriving career with EchoStar today!

Frequently Asked Questions (FAQs) for Sales Call Center Agent - Base + Uncapped Commission Role at DISH
What are the responsibilities of a Sales Call Center Agent at EchoStar?

As a Sales Call Center Agent at EchoStar, your primary responsibilities include engaging with new and existing customers through inbound calls, assessing their needs, and providing tailored solutions with DISH and Boost Mobile products. You will build relationships, manage real-time data entry, and maintain in-depth knowledge of our services to deliver exceptional customer support.

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What qualifications do I need to apply for the Sales Call Center Agent position at EchoStar?

To apply for the Sales Call Center Agent role at EchoStar, you need a high school diploma or GED. We are looking for individuals with a growth mindset, competitive spirit, and strong communication skills. Previous experience is not required as we provide comprehensive paid training to guide you through the role.

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What can I expect from the training program for the Sales Call Center Agent role at EchoStar?

The training program for the Sales Call Center Agent position at EchoStar is immersive and designed for your success, featuring computer-based modules, instructor-led sessions, role-plays, and hands-on activities. You will also have a mentorship program to guide you through the onboarding process, ensuring you feel confident in your new role.

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Is there room for career advancement as a Sales Call Center Agent at EchoStar?

Absolutely! At EchoStar, there are significant opportunities for career growth in the Sales Call Center Agent position, with the possibility to promote two levels within your first year based on your performance. We believe in recognizing and rewarding hard work and providing you with the tools to advance your career.

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What kind of commission structure can I expect as a Sales Call Center Agent at EchoStar?

As a Sales Call Center Agent at EchoStar, you can expect an uncapped commission structure. While the first-year on-target earnings are set at $68,000, our top performers consistently exceed six figures annually, giving you the potential to significantly increase your income based on your sales performance.

Join Rise to see the full answer
Common Interview Questions for Sales Call Center Agent - Base + Uncapped Commission
How would you handle a call from a frustrated customer?

When handling a call from a frustrated customer, it’s essential to listen actively to their concerns, show empathy, and reassure them that you're there to help. Acknowledge their feelings and work diligently to find a solution that meets their needs, ensuring you communicate clearly and maintain a positive attitude.

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Can you describe a time when you successfully sold a product or service?

In your response, share a specific example where you identified a customer's need and matched it with a product or service. Highlight your persuasive communication, assessment skills, and the value you provided, which led to a successful sale.

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What motivates you to achieve sales targets?

Motivation is often driven by personal goals and competition. Explain how setting achievable targets for yourself and striving to exceed them keeps you engaged. Mention how recognition and financial rewards also play a role in pushing you to perform at your best.

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How do you prioritize tasks when managing multiple customer interactions?

Discuss your organizational skills and your strategy for prioritizing based on urgency and customer needs. Using tools or systems to track interactions can also help you remain focused and ensure timely follow-ups.

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What steps do you take to learn about new products or services?

Emphasize the importance of continuous learning. You might mention reading product materials, participating in training sessions, or seeking mentorship from experienced team members to stay informed about new offerings and ensure you're educated to assist customers effectively.

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How would you build rapport with a customer over the phone?

Building rapport involves strong communication skills. Mention using the customer's name, adjusting your tone to match theirs, engaging in light conversation, and showing genuine interest in their needs to create a welcoming atmosphere.

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What do you find most challenging about sales calls?

Identify common challenges such as dealing with objection or rejection, but demonstrate resilience. Discuss how you view challenges as opportunities to improve your techniques and strategies to better serve customers.

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Why do you want to work as a Sales Call Center Agent at EchoStar?

Share your excitement about the role and EchoStar's reputation in the connectivity sector. Talk about the chance to make a positive impact on customers' experiences and how the company’s vision aligns with your career goals.

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How do you stay motivated during slow sales periods?

Discuss maintaining a positive mindset and setting personal goals to stay focused. Mention that seeking feedback and learning from previous calls can also serve as motivation to improve and succeed.

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Describe a situation where you had to adapt to change quickly.

Share a specific instance where adaptability was crucial. Highlight your ability to remain calm, assess the situation, and implement quick solutions, showcasing your problem-solving skills and flexibility.

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DATE POSTED
March 26, 2025

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