Operations Support Associate - Payins - Spain (Remote)

As an Operations Support Associate at dLocal, your primary responsibilities will include managing daily operational tasks related to payment processing in multiple countries. You will ensure timely execution of payments, analyze reports to monitor processor performance, and collaborate with different teams to troubleshoot any technical issues that may arise, making your role essential in maintaining efficient workflows.

To qualify for the Operations Support Associate role at dLocal, candidates should possess a Bachelor’s degree in administration or a related field, along with at least one year of administrative or back office experience, preferably in a multicultural environment. Fluency in both English and Spanish is essential for effective communication, and strong Excel skills are a must for data handling and reporting.

The Operations Support Associate plays a crucial role in dLocal's success by ensuring the smooth execution of payment processes. By handling daily operational tasks, analyzing performance data, and resolving issues promptly, you help maintain the company's reputation for reliability in managing payments for numerous merchants in various emerging markets.

Key skills necessary for the Operations Support Associate role at dLocal include strong analytical abilities, high attention to detail, excellent communication skills, and proficiency in Excel. The ideal candidate should also be capable of multi-tasking in a fast-paced environment, quickly adapting to changes, and proactively resolving challenges to ensure operational efficiency.

As an Operations Support Associate at dLocal, you will work remotely in a flexible and dynamic environment driven by performance and innovation. Join a diverse team of over 1000 professionals from more than 30 nationalities, where collaboration and personal development are encouraged, and benefit from a variety of tailored perks that enhance your work-life balance.

In answering this question, focus on your specific experiences related to payment processing and any operational roles you have held. Highlight the tools and systems you have used, the volume of transactions managed, and your problem-solving abilities in dealing with issues that arose during those processes.

When answering, emphasize your organizational skills and methods you’ve implemented to prioritize tasks effectively. Discuss techniques like using task management tools, setting deadlines, and assessing urgency to manage workload effectively while meeting SLAs.

Be prepared to discuss your proficiency in tools relevant to the Operations Support Associate role, such as Microsoft Excel for data analysis, CRM systems for tracking payments, and any project management or reporting tools you’ve used to streamline operational processes.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Describe the situation you faced, the task you were responsible for, the steps you took to resolve the issue, and the positive outcome that resulted from your actions.

In your response, convey your understanding of the importance of compliance and share methods you use to stay informed on policies. Discuss engaging in training, using checklists, and conducting regular reviews of processes to ensure compliance and mitigate risks.

Discuss the importance of cultural sensitivity and clear communication in a multicultural environment. Share strategies such as being mindful of language barriers, actively listening, and utilizing collaborative tools that facilitate communication across different time zones.

Express your openness to receiving feedback and how you view it as a valuable opportunity for growth. Give examples of how you have incorporated constructive criticism into your work to improve results and become a better team member.

Explain your process for identifying, analyzing, and correcting data discrepancies. Highlight the importance of attention to detail and the steps you’ve taken in past roles to ensure accurate data management.

Share a specific instance where teamwork was essential in arriving at a solution. Focus on your role in facilitating communication and collaboration with team members and how this led to effectively solving the issue at hand.

Articulate your enthusiasm for dLocal, emphasizing its innovation in the fintech industry and its commitment to enabling growth in emerging markets. Discuss how your values align with the company culture and how you believe you can contribute to their mission.