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Assistant Manager(06766) - 3021 Woodland Hills

Job Description

Job Duties    You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.    Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility daily.    In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a schedule, Perfect image and adherence to standards, Great Customer Service, Attendance and Punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.    Training Orientation and training provided on the job.    Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.    Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.    Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.    SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.    TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile ""bricks"" with linoleum in some food process areas. Height of work surfaces is between 36"" and 48"".    WALKING: Walking is generally in short distances for short durations.    SITTING: Paperwork is normally completed in on office at a desk or table.    LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72"" high.    CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.    PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"" -30"" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.    CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.    STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 -45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.    CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.    REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72"" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.    HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.    MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

In addition to all of the above, the following applies to team members in delivery expert or store management positions.    Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers.    Requires Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.    Essential Skills Navigational skills to read a map and locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.    Physical Demands CARRYING: During delivery, carry pizzas, sides and beverages while performing ""walking"" and ""climbing"" duties. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required.    Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering
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Average salary estimate

$40000 / YEARLY (est.)
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$35000K
$45000K

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What You Should Know About Assistant Manager(06766) - 3021 Woodland Hills, Domino's

Are you ready to step up your career in the food service industry? As an Assistant Manager at the bustling Woodland Hills location in Kingwood, TX, you'll be the driving force behind our daily operations. Imagine leading a vibrant crew where you set the standard for excellence! Your day-to-day responsibilities will include managing inventory, maintaining cash controls, and ensuring top-notch customer service. You'll set the example by adhering to policies and procedures, training new team members, and fostering a friendly environment. Expect to juggle everything from placing phone orders to keeping our store sparkling clean. Your passion for food management and customer relations will shine as you oversee store cleanliness, guide marketing efforts, and maximize profitability. Physical demands? They'll keep you on your toes, as you'll be lifting, pushing, and quite possibly climbing! If you’re a multitasker who can navigate the ups and downs of the fast-paced world of food service while ensuring every customer leaves happy, this is the job for you. Join us and be part of a team that values dedication, fun, and growth. Your adventure as an Assistant Manager starts here—are you in?

Frequently Asked Questions (FAQs) for Assistant Manager(06766) - 3021 Woodland Hills Role at Domino's
What are the main responsibilities of an Assistant Manager at Woodland Hills?

As an Assistant Manager at Woodland Hills, your main responsibilities include overseeing daily operations, including cost and inventory control, cash management, and customer relations. You will set the standard by maintaining cleanliness and adherence to policies, training staff, and ensuring all team members deliver exemplary customer service.

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What qualifications are needed for an Assistant Manager at Woodland Hills?

To be an Assistant Manager at Woodland Hills, candidates should have experience in a supervisory role within the food service industry. Strong communication skills, the ability to manage a dynamic team, and a knack for multitasking are essential. Previous experience with inventory management and cash handling will greatly benefit applicants.

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How does teamwork play a role in the Assistant Manager position at Woodland Hills?

In the Assistant Manager role at Woodland Hills, teamwork is vital. You'll collaborate with your crew to ensure efficient operations and foster a positive work environment. Strong communication and collaboration are key to achieving high customer satisfaction and maintaining the store's standards.

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What skills are essential for an Assistant Manager at Woodland Hills?

Essential skills for an Assistant Manager at Woodland Hills include strong leadership abilities, effective communication, and excellent customer service. Additionally, organizational skills, problem-solving capabilities, and the ability to work under pressure are crucial to thrive in this fast-paced environment.

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What does a typical day look like for an Assistant Manager at Woodland Hills?

A typical day for an Assistant Manager at Woodland Hills involves a variety of tasks—from managing inventory and staff, processing orders, ensuring cleanliness to leading by example in customer service. You will be actively engaging with both your team and customers, ensuring a smooth and efficient operation throughout the shift.

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Common Interview Questions for Assistant Manager(06766) - 3021 Woodland Hills
How would you handle a difficult customer as an Assistant Manager?

When dealing with a difficult customer, it’s crucial to remain calm and listen actively. Acknowledge their concerns, offer possible solutions, and ensure they feel valued. Using your strong communication skills will help de-escalate the situation, while providing excellent customer service exemplifies the values expected of an Assistant Manager.

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Can you describe your experience managing a team in a fast-paced environment?

Certainly! In previous roles, I managed a diverse team in a busy food service setting. I focused on clear communication and delegation of responsibilities to maintain efficiency. I encouraged teamwork and supported my team during busy times, ensuring everyone's strengths were utilized for the best customer experience.

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What strategies would you use to improve team productivity?

I believe in setting clear goals and fostering an environment of open communication. Regularly recognizing achievements while providing constructive feedback helps motivate team members. Additionally, ongoing training sessions can ensure everyone is up to date with procedures, ultimately improving our efficiency and service quality.

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How do you prioritize tasks as an Assistant Manager?

Prioritization starts with assessing the day's demands. I utilize a to-do list, categorize tasks by urgency and importance, and ensure high-impact areas, such as customer service and inventory management, are addressed first. Remaining adaptable helps me pivot when unexpected challenges arise.

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What do you think is most important for maintaining customer satisfaction?

Maintaining customer satisfaction hinges on providing quality service and a friendly atmosphere. Listening to customer feedback, training staff to be attentive and responsive, and ensuring we consistently meet our product standards are all vital elements to keep customers coming back.

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Describe how you would train new staff as an Assistant Manager.

Training new staff begins with a thorough orientation on our policies and procedures, followed by hands-on training that emphasizes teamwork and effective communication. I’d use role-playing scenarios to simulate high-paced situations, allowing new employees to feel prepared and confident in their roles right from day one.

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How would you handle conflicts within your team?

Handling conflicts requires a calm and balanced approach. I would speak to each party separately to understand their perspective, then facilitate a meeting to foster open communication. Creating a space for honest discussion helps mediate and find common ground, encouraging collaboration for a positive work environment.

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What experience do you have with cash management?

In previous roles, I was responsible for managing cash registers, and daily financial reports, and ensuring proper cash handling procedures were followed. I paid close attention to detail, verified cash balances, and addressed discrepancies immediately. Transparency and accuracy are paramount in effective cash management.

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How would you ensure facility cleanliness and safety?

I prioritize facility cleanliness by implementing regular cleaning schedules and monitoring adherence to safety standards. Conducting frequent checks and involving team members in maintaining cleanliness fosters responsibility, ensuring we create a welcoming and safe environment for customers and staff alike.

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What motivates you to excel in the Assistant Manager role?

My motivation comes from helping my team succeed and delivering exceptional customer experiences. I thrive in dynamic environments where I can leverage my skills to drive results, and seeing the positive impact of our hard work is incredibly rewarding.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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March 18, 2025

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