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Customer Service Rep(05735) - 1010 Battlefield Pkwy

Job Description

Overview:

You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!

Duties & Responsibilities:

We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills.

Your job responsibilities would include (but are not limited to):


Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
Operating the cash register and collecting payment from customers.
Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.
Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
Other duties as assigned.

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:

Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers.
The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!
Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
You have to be at least 16 years old.

We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you!

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What You Should Know About Customer Service Rep(05735) - 1010 Battlefield Pkwy, Domino's

Are you ready to join an amazing team at Domino's as a Customer Service Rep at 1010 Battlefield Pkwy in Georgia? We’re looking for energetic and enthusiastic individuals who can bring joy and excellent service to our customers. You'll be the smiling face that greets our customers and takes their orders, ensuring a delightful experience every single time. Your responsibilities will include ringing up orders, operating the cash register, and whipping up pizzas with precision—and yes, we’ll teach you how to do it all! It's essential that you maintain the cleanliness of the restaurant and adhere to our grooming standards while having fun at work. We believe that happy customers are our business, so we need someone who loves interacting with people and can work seamlessly as part of a team. This role requires a flexible schedule as we’re open 365 days a year, and while working weekends and holidays might seem challenging, it's when we get to show our vibrant spirit the most! Whether this is your main job, a part-time gig, or a stepping stone towards a brighter future with us, Domino's offers plenty of opportunities for growth. So if you’re at least 16 years old and have a great attitude, we want to hear from you!

Frequently Asked Questions (FAQs) for Customer Service Rep(05735) - 1010 Battlefield Pkwy Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, your responsibilities include greeting customers with a friendly smile, taking orders accurately, operating the cash register, making delicious pizzas, and ensuring the overall cleanliness of the restaurant. It's important to maintain a positive attitude while working as part of a team to keep customers happy and satisfied.

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What skills do I need to become a Customer Service Rep at Domino's?

To thrive as a Customer Service Rep at Domino's, you need interpersonal skills, a friendly personality, and the ability to communicate effectively with customers. Being a team player is also essential, as is a willingness to keep learning—especially about making great pizzas and providing stellar service.

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Is there room for growth as a Customer Service Rep at Domino's?

Absolutely! Domino's is expanding rapidly, and there are numerous opportunities for growth within the company. As a Customer Service Rep, you can work towards management positions or even explore different roles within the company, making it an excellent place for those looking to advance their careers.

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What are the working hours for a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, you'll need to be available during flexible hours since our stores operate 365 days a year. While schedules can be adjusted to fit your lifestyle, be prepared to work during busy times, including weekends and holidays.

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What is the age requirement for the Customer Service Rep position at Domino's?

Candidates must be at least 16 years old to apply for the Customer Service Rep position at Domino's. This allows younger individuals to gain valuable work experience while contributing to a fun and dynamic team.

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Common Interview Questions for Customer Service Rep(05735) - 1010 Battlefield Pkwy
How would you handle an upset customer as a Customer Service Rep at Domino's?

When faced with an upset customer, it's crucial to stay calm and listen actively to their concerns. Acknowledge their feelings, apologize for any inconvenience, and offer a solution or way to rectify the issue. Remember, your goal is to regain their trust and turn their experience around.

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What makes you a good fit for the Customer Service Rep position at Domino's?

To answer this well, highlight your communication skills, enthusiasm for providing excellent service, and willingness to work as part of a team. Share specific experiences that showcase your ability to connect with customers and work effectively in a fast-paced environment.

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Can you describe a time when you worked in a team as a Customer Service Rep?

Share a specific example where you collaborated successfully with your team, perhaps during a busy rush hour. Explain the role you played, how you supported your teammates, and the positive outcome of your teamwork to show you value teamwork and collaboration.

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How would you prioritize tasks during busy hours at Domino's?

Outline your strategy for prioritizing tasks, such as focusing first on customer orders, ensuring food quality, and maintaining cleanliness. Emphasize time management skills and the ability to multitask while keeping a friendly demeanor in a busy environment.

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What steps would you take if a customer orders the wrong item?

Acknowledge the mistake without placing blame, apologize to the customer, and promptly offer to replace the wrong item. This demonstrates your commitment to customer satisfaction and problem-solving abilities.

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Why is customer service important in the food industry?

Customer service is paramount in the food industry because it directly impacts customer satisfaction and loyalty. Positive experiences encourage repeat business and recommendations, which are vital for a fast-paced environment like Domino's.

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How do you plan to meet the expectations set by Domino's customer service policies?

Show that you understand Domino's commitment to excellent service by emphasizing your dedication to training and your proactive approach in seeking feedback to continuously improve your service delivery.

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What do you enjoy most about working as a Customer Service Rep?

Discuss your enthusiasm for interacting with people, making them smile, and the satisfaction of handling challenging situations well. Personal touches can make your response more engaging.

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How do you ensure accuracy when taking customer orders?

Explaining how you'll repeat back orders to customers for confirmation, pay careful attention while entering details, and check in regularly with the kitchen staff ensures accuracy and prevents confusion.

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Are you comfortable working during weekends and holidays?

Express your flexibility and willingness to adapt to the busy schedules, highlighting your understanding that peak times help the business thrive, and also mentioning how these times can be great learning opportunities.

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Part-time, on-site
DATE POSTED
March 31, 2025

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