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Domino's Customer Service Rep (03572) - job 2 of 2

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Domino's Customer Service Rep (03572), Domino's

At Domino's, we're all about bringing great food and great folks together, and that starts with our Customer Service Rep role at the Flowery Branch location. If you have a lively personality and a passion for pizza, this could be the perfect job for you! Whether you're looking for a part-time gig or a full-time position that allows you to grow, we’ve got flexible schedules that can match your needs. As a vital part of our team, you’ll be the first friendly face customers see, taking orders with enthusiasm and ensuring a fantastic experience from the moment they walk in. Not only will you gain invaluable skills in customer service, but you also have the opportunity for growth—many of our team members start in entry-level positions and move on to management roles or even become business owners! The work environment is fast-paced and fun, with camaraderie among team members who share a commitment to quality and customer satisfaction. So, if you’re ready to dive into a role that combines excitement with a chance to learn and thrive, join us at Domino's and start your journey toward reaching your full potential! Plus, we take pride in celebrating diversity and creating an inclusive environment where every team member is valued.

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (03572) Role at Domino's
What are the responsibilities of a Domino's Customer Service Rep in Flowery Branch?

As a Domino's Customer Service Rep in Flowery Branch, your primary responsibilities include welcoming customers with enthusiasm, taking their orders, maintaining a clean and organized work environment, and preparing products to our exact specifications. You'll also handle inventory management and need to exhibit strong communication skills, ensuring that every customer has a pleasant experience at Domino's.

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What qualifications do I need to apply for the Customer Service Rep position at Domino's?

To apply for the Customer Service Rep position at Domino's in Flowery Branch, you need to be at least 16 years of age and pass a criminal background check. Additionally, a positive attitude, strong people skills, and the ability to handle a fast-paced work environment are essential for success in this role.

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What growth opportunities are available for Domino's Customer Service Reps?

Domino's provides numerous growth opportunities for Customer Service Reps in Flowery Branch. Many employees start in entry-level positions and advance to management roles or even franchise ownership. Our emphasis on training and development means you'll be well-equipped to take your career to the next level while working in a fun and dynamic environment.

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How important is customer service in the role of a Domino's Customer Service Rep?

Customer service is vital for a Domino's Customer Service Rep. As the first face customers see, your role in creating a welcoming environment and ensuring satisfaction is crucial. This position is about more than just taking orders—it's about making customers feel valued, which directly impacts the overall experience and success of Domino's.

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What does a typical day look like for a Customer Service Rep at Domino's?

A typical day for a Customer Service Rep at Domino's includes greeting customers, taking orders, preparing food to specifications, and maintaining a high standard of cleanliness in the store. You'll work closely with teammates to manage busy periods effectively while also handling inventory tasks and ensuring accurate payment processing. It's a blend of hustle and teamwork that makes each day unique and dynamic!

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Common Interview Questions for Domino's Customer Service Rep (03572)
How do you handle difficult customers as a Customer Service Rep?

When handling difficult customers, it's important to listen actively and empathize with their concerns. Acknowledge their feelings, and then calmly work to find a solution that addresses their needs. Emphasizing a positive attitude and maintaining professionalism can turn a negative experience into a positive one.

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Can you give an example of a time you provided excellent customer service?

To showcase your customer service skills, think of a specific instance where you went above and beyond for a customer. Describe the situation, what actions you took, and what the positive outcome was. Focus on how your efforts improved the customer’s experience and reflect your commitment to service.

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Why do you want to work at Domino's?

Express your enthusiasm for pizza and the company's commitment to customer satisfaction. Highlighting Domino's inclusive culture and opportunities for personal growth can show your alignment with their values and your interest in contributing positively to the team.

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How would you prioritize tasks during a busy shift at Domino's?

Prioritizing tasks in a busy environment involves assessing immediate customer needs first, ensuring orders are taken and delivered promptly while also maintaining cleanliness and operations. Discuss how staying organized and communicating with team members can help manage a busy shift effectively.

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What does teamwork mean to you in a customer service role?

Teamwork in a customer service role means collaborating with colleagues to provide the best experience for customers. Emphasize communication, support, and a shared commitment to goals as essential components that lead to success in a fast-paced environment like Domino's.

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How do you manage stress during busy periods?

Managing stress involves staying focused and organized while maintaining a positive attitude. Share techniques like taking deep breaths, prioritizing tasks, and looking to your team for support during peak times to emphasize your ability to perform under pressure.

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What skills do you believe are essential for a Customer Service Rep?

Key skills for a Customer Service Rep include excellent communication, problem-solving abilities, a customer-first attitude, and the capability to work in a fast-paced setting. Discuss how these skills help ensure great customer experiences and smooth store operations.

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How would you describe your work ethic?

Describe your work ethic by emphasizing dependability, a commitment to quality, and a willingness to go the extra mile. Providing examples of past experiences where you demonstrated these qualities can significantly strengthen your answer.

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What do you know about Domino's mission and values?

Discussing Domino's mission and values involves highlighting their focus on customer satisfaction, teamwork, and community involvement. This showcases your understanding of the brand and how you can contribute to achieving its goals through your role.

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How comfortable are you with technology in taking orders and processing payments?

Mention your previous experience with technology, such as point-of-sale systems, and express your ability and willingness to learn new systems quickly. Stressing comfort with tech tools is important for delivering quick, accurate service and supporting overall operations.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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April 4, 2025

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