General Manager In Training(02506) - 206 W Ireland Rd Suite B

As a General Manager In Training at RPM Pizza, you will oversee all aspects of store operations, from leading a team and setting high standards for customer service to managing inventory and cash flow. You’ll also be tasked with coaching team members, implementing local marketing strategies, ensuring compliance with health codes, and maintaining exceptional product quality. Essentially, your role will be pivotal in creating a thriving store environment!

To become a General Manager In Training at RPM Pizza, you must be an AM4 or a prior GM with district manager approval. Completion of the GMITO class or an equivalent certification is required. Candidates should have demonstrated experience in high-volume settings and a proven ability to train team members, maintain service standards, and possess strong math and technological skills. Food safety certification is also necessary!

Training for the General Manager In Training position at RPM Pizza involves utilizing RPM’s training resources and on-the-job experience to develop leadership skills and operational expertise. You will work closely with experienced team members, use RPM training tools, and engage in ongoing professional development to ensure that you are fully prepared for the responsibilities of a General Manager.

As a General Manager In Training at RPM Pizza, you can expect a flexible work schedule, often requiring more than 40 hours per week. This may include evenings and weekends, allowing you to work during peak hours when the store is busiest. This flexibility offers a unique opportunity to engage directly with customers and team members.

There are numerous opportunities for advancement at RPM Pizza for those working as a General Manager In Training. If you excel in your training and demonstrate strong leadership and operational capabilities, you may progress to a full General Manager position and beyond. Continuous skills development and a supportive community make career growth attainable in our company.

To ensure high standards of customer service as a General Manager In Training, I would prioritize regular team training, set clear service expectations, and cultivate an engaging environment that values customer feedback. Enhancing team communication and encouraging individual accountability will help us consistently exceed customer expectations.

In handling conflict among team members, I would first listen to both sides to understand the root cause of the disagreement. After gathering this information, I would facilitate a discussion aimed at reconciliation, focusing on collaborative solutions and reinforcing our shared goals, thereby fostering a positive work environment.

Maintaining operational excellence in the store requires consistent monitoring of key performance indicators, adhering to policies and procedures, and regularly coaching team members. Additionally, I would implement regular inventory checks, listen to customer feedback, and continuously identify areas for improvement to ensure our operations run smoothly and effectively.

I would encourage and motivate my team by recognizing and celebrating each member's contributions, providing constructive feedback, and fostering a positive work culture. Engaging team members in decision-making and offering professional development opportunities would also help in keeping the motivation high!

In my previous roles, I managed inventory levels by conducting regular stock audits, utilizing inventory management software, and forecasting sales trends. Implementing a streamlined inventory system helped minimize waste and ensured we always had the right products available for our customers.

During busy periods, I prioritize tasks by assessing the immediate needs of the store, focusing on customer satisfaction and team efficiency. I would delegate tasks appropriately, maintain clear communication with my team, and ensure critical operations are handled promptly to maintain service standards.

I would implement local marketing strategies by engaging with the community through events and promotions tailored to local interests. Social media campaigns targeting local residents and partnerships with community organizations would also help build brand awareness and drive store visits.

Employee training is central to my management style. I believe that investing in training equips team members with the necessary skills and boosts their confidence, contributing to our overall success. Continuous learning opportunities create a more knowledgeable team and enhance our service quality.

Handling customer complaints involves active listening, empathetic communication, and swift resolution. I ensure that I acknowledge their concerns, investigate the issue, and offer solutions that align with company policies while doing my best to exceed customer expectations.

I want to become a General Manager In Training at RPM Pizza because I am passionate about fostering a positive team environment and delivering exceptional customer experiences. RPM's commitment to community involvement and personal growth aligns perfectly with my values, and I am excited about the opportunity to contribute to the team.