Job details

Event Operations Specialist - job 18 of 19

Get a free resume review

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Event Planning Support:
- Assist in the development of detailed event plans, timelines, and checklists.
- Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
- Assist in the preparation and management of event budgets.
- Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:
- Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
- Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
- Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:
- Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
- Provide on-site support during events, handling technical and operational tasks.
- Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
- Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.

Stakeholder Communication:
- Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
- Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
- Conduct pre-event briefings with stakeholders to review event plans and address any concerns.

Post-Event Analysis:
- Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
- Identify areas for improvement and suggest changes to enhance future events.
- Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Event Operations Specialist, Visa

At Visa Corporate Technology Support, we’re on a transformative journey to enhance our operational support for end users, and we’re excited to welcome an Event Operations Specialist to our Miami team! This role is pivotal in orchestrating the planning, coordination, and seamless execution of events, making sure that every detail is just right. As an Event Operations Specialist, you’ll be supporting our Senior Event Operations Specialist and the Lead, Events and Video Production Specialist, ensuring that events run like clockwork. You’ll be the go-to person for all logistical details, providing on-site assistance, and guaranteeing that attendees have an unforgettable experience. We’re looking for someone who is not only technically versatile but also possesses outstanding customer service skills. Your day will involve engaging with end users, proactively solving any issues that might arise, and refining our processes for event support. From coordinating vendor arrangements and managing budgets to overseeing AV setups and handling live streaming, you will be at the center of the action! This hybrid position allows you to strike a balance between remote work and being in the office, fostering collaboration while ensuring flexibility. If you love the thrill of live events and have a knack for logistics, this could be the perfect role for you at Visa Corporate Technology Support. Join us in making each event not just successful but also a memorable experience!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa

What are the main responsibilities of the Event Operations Specialist at Visa Corporate Technology Support?

The Event Operations Specialist at Visa Corporate Technology Support is responsible for planning, coordinating, and executing events effectively. They assist with developing event plans, manage logistics including vendor arrangements, oversee on-site support during events, and provide post-event analysis to gather feedback and improve future events.