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General Manager(01815) - 25 Market St. E.

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$37500 / YEARLY (est.)
min
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$30000K
$45000K

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What You Should Know About General Manager(01815) - 25 Market St. E., Domino's

Are you ready to step up and take charge? Domino's Pizza is looking for an enthusiastic General Manager at our 25 Market St. E. location in Huron, South Dakota! If you have a natural knack for leadership, multitasking, and keeping things organized, this might just be the perfect fit for you. Your primary responsibility will be to oversee everything that happens during your shift, ensuring that operations run smoothly and efficiently. From managing costs and inventory to providing stellar customer service, you'll be the driving force behind our success in pizza delivery. Plus, Domino's is committed to creating a fun, flexible work environment, allowing you to grow your skills while leading an amazing team. Advancement opportunities abound; many of our team members progress from drivers to managers and eventually franchise owners! So if you’re self-motivated and ready to roll up your sleeves, come join us at Domino's Pizza and make your mark as a leader in the industry. We can't wait to see what you've got!

Frequently Asked Questions (FAQs) for General Manager(01815) - 25 Market St. E. Role at Domino's
What responsibilities come with the General Manager position at Domino's Pizza?

As the General Manager at Domino's Pizza, you will oversee all operations during your shift, including cost control, inventory management, and customer relations. You'll be responsible for leading a team, ensuring that policies are followed, and providing exceptional service. Setting an example for your staff is key, as you’ll be managing everything from staffing and paperwork to food management and store cleanliness.

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What qualifications are needed to apply for the General Manager role at Domino's Pizza?

To apply for the General Manager position at Domino's Pizza, candidates should possess strong leadership skills, the ability to multitask, and effective communication abilities. Experience in management or a related field is preferred, alongside a commitment to customer service and adherence to company policies. Proficiency in basic math and judgment will also be vital in managing financial aspects.

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What career advancement opportunities are available for General Managers at Domino's Pizza?

General Managers at Domino's Pizza have numerous career advancement opportunities. Many team members start as delivery drivers and progress to assistant managers, then to general managers, and eventually, some even become successful franchise owners. The company strongly encourages internal growth and provides the necessary training to help staff rise within the organization.

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How does Domino's Pizza support diversity in the workplace for General Managers?

Domino's Pizza believes in creating an inclusive environment that recognizes and appreciates the unique talents of each team member. They are dedicated to utilizing diverse contributions to foster a workplace where everyone, including General Managers, can reach their highest potential. This commitment to diversity is part of what makes Domino's a great place to work.

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What training do General Managers receive at Domino's Pizza?

General Managers at Domino's Pizza receive comprehensive on-the-job training that covers everything from operational procedures to leadership skills. This training ensures that all managers are well-prepared to handle their responsibilities effectively and maintain the standards that Domino's upholds in customer service and operational excellence.

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Common Interview Questions for General Manager(01815) - 25 Market St. E.
How would you handle a difficult customer as a General Manager?

Handling difficult customers requires patience and effective communication. First, listen to their concerns without interruption, empathizing with their situation. Then, apologize for any inconvenience they may have experienced and offer a solution. Ensuring that the customer feels heard can often resolve the situation and lead to a positive outcome.

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What strategies would you implement to motivate your team at Domino's?

To motivate my team, I would encourage open communication, recognize individual achievements, and foster a team-oriented environment. Setting achievable goals and providing opportunities for professional development are also crucial for maintaining high morale and a positive workspace.

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What key metrics do you think are essential for monitoring performance in a Domino's store?

Essential metrics for monitoring store performance include sales figures, customer satisfaction ratings, order accuracy, and employee turnover rates. Keeping track of these metrics helps identify areas for improvement and ensures the store operates efficiently while maintaining high service standards.

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How would you deal with staffing shortages during a busy shift?

In cases of staffing shortages, I would first ensure effective communication with the team to redistribute tasks based on priority. Reach out to available employees for extra support and consider cross-training staff to fill critical roles temporarily. It’s essential to maintain a positive attitude and manage stress levels to keep the team engaged.

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Can you provide an example of how you improved an operational process in your previous roles?

Sure! In my previous role, I implemented a new inventory management system that reduced waste by optimizing ordering patterns. By analyzing sales data, we could adjust our stock levels accordingly, resulting in cost savings and reduced product loss.

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What is your approach to ensuring food safety and cleanliness in the store?

Maintaining food safety and cleanliness is critical. I would ensure that all staff are trained in food safety protocols, conduct regular inspections of the kitchen and dining areas, and reinforce hygiene practices. Creating a culture of cleanliness helps the team take pride in their work environment.

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How do you keep yourself organized while managing multiple responsibilities?

I use prioritization techniques to tackle my responsibilities efficiently. Creating a daily checklist allows me to focus on urgent tasks while scheduling time for long-term projects. Staying organized also involves using digital tools to track progress and deadlines, ensuring nothing slips through the cracks.

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What’s your philosophy on customer service as a General Manager?

My philosophy is that exceptional customer service is all about creating memorable experiences. Every interaction is an opportunity to leave a positive impression. Encouraging my team to go above and beyond for customers ensures they feel valued and appreciated, which fosters loyalty.

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How would you manage conflict among your team members?

Managing conflict involves addressing the issue promptly and fairly. I would facilitate open discussions between the parties involved, encouraging them to express their viewpoints. By focusing on solutions rather than blame, we can work toward a resolution and rebuild trust within the team.

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What methods do you use to assess employee performance?

I assess employee performance through regular feedback sessions, setting clear expectations, and using specific metrics tied to their roles. Performance reviews should be constructive and aim to support growth. Engaging employees in self-assessment can also provide valuable insights into their perceptions of performance.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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