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Chief of Staff

ABOUT US


At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. 


Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.


Longevity Opportunity Vision Enjoy the game!


ABOUT YOU


We are hiring a talented and experienced Chief of Staff for the Chief Technology officer (CTO) to join our global team at Xsolla! The Chief of Staff (COS) will partner with our Chief Technology Officer (CTO) to drive the CTO’s vision and technology strategy across the organization. This role requires close partnership with leaders across Xsolla and will conduct presentations to the C-Suite.


A successful candidate will be technical, have the ability to think on their feet, be analytical, and have project delivery experience. In addition, you are incredibly organized and able to strategically work on multiple projects simultaneously.  We are seeking a highly motivated individual to work behind the scenes to continue to make Xsolla, the CTO and other executives shine. As Chief of Staff, you will also be comfortable being the face of the technology team in the CTO’s absence.


RESPONSIBILITIES
  • Work alongside the Chief Technology Officer and have unfettered access to all the information he sends or receives
  • Strategic Planning: develop strategy and planning cycles, delegating different points of view to help leadership and product teams plan with the best possible business context
  • Ownership of development, supporting teams to complete associated deliverables, and working collaboratively to prepare presentations
  • Lead successful meetings for the Executive team and throughout the organization and across the globe
  • Formulate agendas, guide and facilitate the discussion, bring together notes and action items, and provide excellent follow-up
  • Frame problems and propose structures/models that help people better understand the problem and trade-offs
  • Technology KPIs and metrics management
  • You will act as trusted counsel to senior technology leaders, provide analysis on company operations and represent CTO and other leaders in various capacities/meetings
  • Project Management: Partner across the organization relevant to your project/role, including Technology, Finance, HR, Product Management, Marketing Teams as well as with various stakeholders and customers


REQUIREMENTS
  • Highly organized, make sure nothing falls through the cracks
  • Strong technical background with knowledge of latest tools including AI.
  • Excellent written and oral communication skills
  • Ability to communicate effectively across multiple levels (including executive leadership team, peers, managers and junior staff)Possess broad strategic business knowledge
  • Excellent financial modeling skills 
  • Comfortable navigating in a growing and changing organization, identifying and engaging with teams and individuals
  • Embody the attitude needed to support an agile working environment (including respect, collaboration, improvement and learning cycles, pride in ownership, focus on delivering value and continuous improvement)
  • Ability to see where improvements can be made and problem solving
  • Confidence and competence to make decisions and the self-restraint to know when not to
  • Able to take responsibility 
  • Enjoy working with data and fluent in a variety of analytical tools
  • Expertise in leading complex projects across teams and organizations
  • Highest level of ability to manage confidential information


$160,000 - $190,000 a year

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.


Criminal History Consideration:

For the Chief of Staff, we will conduct a background check that may include the following:


Criminal history check

Employment verification

Education verification


Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities:


Accessing confidential company data

Ensuring compliance with regulatory requirements


Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.


By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.


Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.


By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

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CEO of Xsolla
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Chris Hewish
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Average salary estimate

$175000 / YEARLY (est.)
min
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$160000K
$190000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Chief of Staff, Xsolla

At Xsolla, we’re on a mission to empower game creators worldwide, and we’re looking for a talented Chief of Staff to partner with our Chief Technology Officer (CTO) in beautiful Los Angeles. As our Chief of Staff, you’ll be right at the heart of our technology strategy, driving the vision that helps shape our organization. Your role will involve strategic planning, ensuring seamless communication across departments, and supporting our CTO in executing his agenda. With your keen analytical skills and project management expertise, you’ll lead successful meetings, formulate agendas, and keep everyone aligned towards our goals. You’ll be that trusted counsel who interprets the big picture while focusing on the fine details, ensuring that no project or task falls through the cracks. This role isn’t just about managing tasks; it’s about making a real impact in a fast-paced environment where your voice will be heard. Collaboration is key, as you’ll work with senior leaders, finance, HR, and marketing to support cross-sectional initiatives. If you have a strong technical background, excellent communication skills, and the ability to thrive in an agile atmosphere, we would love to have you join our team. At Xsolla, we believe in fostering a supportive and inclusive community, where creativity and innovation can flourish. Join us in shaping the future of gaming and enjoy a fulfilling career filled with opportunities for personal and professional growth.

Frequently Asked Questions (FAQs) for Chief of Staff Role at Xsolla
What are the responsibilities of a Chief of Staff at Xsolla?

As a Chief of Staff at Xsolla, you will work closely with our Chief Technology Officer (CTO) to execute strategic planning, facilitate communication, and ensure project delivery. This role involves managing technology KPIs, representing the CTO in various meetings, and guiding discussions across teams. You'll also be responsible for formulating agendas, problem framing, and supporting senior leaders to bring their vision to life.

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What qualifications are required for the Chief of Staff position at Xsolla?

To qualify for the Chief of Staff position at Xsolla, you should possess a strong technical background and excellent organizational skills. You need familiarity with the latest tools, strong financial modeling abilities, and a knack for effective communication. Additionally, experience in project management and the ability to work collaboratively within a growing organization are crucial to thrive in this role.

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What does a typical workday look like for a Chief of Staff at Xsolla?

A typical workday for a Chief of Staff at Xsolla involves collaborating closely with the CTO and other leaders to strategize and execute key initiatives. You’ll spend time in meetings to facilitate discussions, develop presentations, and track project progress. Your role will require juggling multiple tasks, from drafting communications to analyzing data and crafting strategic plans to optimize the technology team’s efficiency.

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How does the Chief of Staff role support the CTO at Xsolla?

The Chief of Staff plays a pivotal role at Xsolla by providing direct support to the CTO in realizing their vision and strategy. This includes managing schedules, preparing updates for the C-Suite, and acting as the primary liaison for cross-departmental communications. You’ll help articulate technology goals, optimize workflows, and ensure that the CTO’s priorities align with the organization’s overall objectives.

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What makes Xsolla a great place to work for a Chief of Staff?

Xsolla stands out as a fantastic workplace for a Chief of Staff due to its commitment to innovation, creativity, and support for game creators. With a diverse and inclusive company culture, competitive benefits, and growth opportunities, you’ll find an engaging environment that fosters both personal and professional development. Plus, being in Los Angeles, you’ll be immersed in a vibrant tech and gaming community.

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Common Interview Questions for Chief of Staff
How do you prioritize tasks for the CTO in a fast-paced environment?

To prioritize tasks effectively, I first assess their urgency and impact on the organization's strategic goals. I would collaborate with the CTO to understand key objectives, then categorize tasks accordingly while maintaining open communication with all stakeholders to ensure everyone is aligned.

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Can you explain your approach to managing multiple projects simultaneously at Xsolla?

I adopt a systematic approach by utilizing project management tools that allow me to track progress, set deadlines, and delegate responsibilities. Regular check-ins and status updates with teams are essential to maintain clarity and ensure projects stay on track without compromising quality.

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Describe a challenging situation you faced in a leadership role and how you handled it.

In a previous role, I faced a situation where there was a communication breakdown between teams. I initiated a meeting with key stakeholders to facilitate discussions, identify pain points, and establish a new framework for communication. By creating a structured approach, we were able to realign our efforts and greatly improve collaboration moving forward.

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What is your experience with developing strategic plans in technology?

I have substantial experience in developing strategic plans by first analyzing current technology trends and understand the company’s goals. I engage with various stakeholders to gather insights and ensure that the plans incorporate diverse perspectives, leading to a well-rounded approach that drives results.

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How do you handle confidential information in your role?

Handling confidential information is crucial in a role like Chief of Staff. I follow strict protocols for information sharing, maintain confidentiality through secure communication channels, and ensure that sensitive data is only accessible to those who need it. Trust and security are vital in creating a safe environment for information management.

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What strategies do you use to ensure effective communication across teams?

I focus on establishing clear communication channels and encourage transparency among teams. Regular updates and check-ins help to keep everyone informed. I also promote open dialogue and collaboration tools, fostering an environment where team members feel comfortable sharing insights and feedback.

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How would you prepare for a strategic meeting with the executive team?

To prepare for a strategic meeting with the executive team, I would first gather relevant data and insights that align with the meeting’s objectives. Next, I would create an agenda summarizing key discussion points, set clear goals for what we wish to achieve, and ensure that all relevant stakeholders could contribute actively to the conversation.

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What tools or software do you find most effective for project management?

I have found tools like Asana and Trello to be incredibly effective for project management. They help in tracking progress, assigning tasks, and facilitating collaboration among teams while maintaining visibility over timelines and deliverables.

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Can you discuss a time you led a successful project? What was your approach?

I led a successful product launch where my approach was to form a cross-functional team and establish clear timelines and responsibilities from the outset. I facilitated regular check-ins and maintained open lines of communication, allowing us to address challenges quickly, and, ultimately, we achieved a smooth and successful launch.

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How do you assess the success of a technology strategy at Xsolla?

Assessing the success of a technology strategy involves tracking Key Performance Indicators (KPIs), analyzing metrics against established goals, and gathering feedback from various teams. I believe in continuous improvement, so revisiting and refining strategies based on outcomes ensures we remain on the path toward success.

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Great games don’t just appear. They start as ideas, and only through curiosity, dedication, and grit of people all over the globe do they come to life and become a part of how we play. But too many of these ideas never form because the minds that ...

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Full-time, on-site
DATE POSTED
March 30, 2025

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