Transportation Supervisor

As a Transportation Supervisor at Domino’s, your primary responsibilities include assisting the Transportation Manager with team supervision, handling customer service issues, managing driver scheduling, and ensuring compliance with transportation regulations. You will also play a key role in training new team members, performing payroll duties, and maintaining a positive relationship with customers, all while working in a diverse and fast-paced setting.

To become a Transportation Supervisor at Domino’s, you ideally need a high school diploma with some college education or a two-year degree. Additionally, having 2-3 years of supervisory and route scheduling experience is crucial, along with knowledge of Department of Transportation regulations. Strong organizational and decision-making skills, as well as proficiency in Microsoft Office, are also required. A Commercial Driver’s License (CDL) Class A is a plus!

The Transportation Supervisor at Domino's is responsible for monitoring driver hours of service through onboard systems, conducting route observations, and managing driver qualification files. You will assist in accident investigations and maintain the fleet's image by scheduling necessary maintenance. Safety is paramount, and you’ll actively engage in compliance with both company and DOT standards.

The work schedule for a Transportation Supervisor at Domino’s can be either Monday to Friday or Sunday to Thursday, starting at 4 PM. You will work around 8 to 10 hours a shift, contributing to a flexible work environment that values your time and well-being.

Domino’s offers a comprehensive benefits package to its Transportation Supervisors, which includes paid holidays and vacation, health benefits starting from your first day of employment, and 401k matching contributions. There’s also a company bonus structure and discounts on stock purchase, not to mention referral bonuses and many opportunities for career growth within the organization.

When answering this question, focus on specific instances where you successfully managed routing and scheduling in previous roles. Highlight your familiarity with transportation software and any strategies you employed to optimize routes. Emphasize your problem-solving skills and how they positively impacted delivery efficiency.

In your response, illustrate your customer service philosophy and provide a specific example of a time you turned a negative customer experience into a positive one. Discuss the steps you took to address the complaint and the outcome, showcasing your ability to maintain strong customer relationships.

Detail the processes you would implement to ensure safety, such as regular training sessions, compliance checks, and monitoring driver behavior through reports. Highlight your commitment to adhering to DOT regulations and your proactive approach to risk assessment and accident prevention.

Discuss your approach to performance evaluations, which may include setting clear goals, utilizing KPI metrics, providing constructive feedback, and ensuring open lines of communication. Share an example of how you’ve helped a team member improve their performance in a previous role.

When answering this question, express your admiration for Domino’s commitment to customer satisfaction and the company’s dedication to employee growth. Discuss how your personal values align with those of Domino’s, along with your eagerness to contribute to a team-oriented atmosphere.

Focus on your conflict resolution skills in your answer. Describe how you would address the issue by having a private conversation with the driver to understand potential concerns, providing appropriate coaching, and possibly adjusting assignments to better suit team members’ strengths.

List any relevant transportation management systems you have experience with and explain how you utilized them to improve route efficiency and manage scheduling. Discuss your comfort level in learning new software as needed to enhance operational practices.

Describe your leadership approach, be it participative, transformational, or another style. Provide examples of how your leadership has motivated others and fostered a positive team environment, emphasizing collaboration and open communication.

Detail your method for prioritizing tasks, such as using to-do lists or scheduling tools. Highlight your ability to stay organized and focused under pressure, providing examples of how this skill has helped in previous roles, especially in high-stress situations.

In your response, highlight industry trends such as compliance with regulations, rising fuel costs, or driver shortages. Discuss your strategic thinking skills and how you would address these challenges while ensuring operational efficiency and team morale.