Busser & Runner

As a Busser & Runner at Drive Shack, your main duties include delivering food and drinks to guests with accuracy and professionalism, maintaining cleanliness in the dining and kitchen areas, collaborating effectively with kitchen and service staff, and ensuring that all necessary items are readily available for guests. You’ll engage with guests to help create a memorable dining experience.

To apply for the Busser & Runner position at Drive Shack, you need to be of legal age to work in the state of Florida (particularly in serving alcoholic beverages). While previous experience is preferred, it is not required. A friendly personality, strong communication skills, and the ability to work in a fast-paced environment are highly desirable.

While having six months or more experience as a busser or runner in the food and beverage industry is preferred, Drive Shack values a positive attitude and a willingness to learn just as much. If you are a quick learner and thrive in a dynamic environment, you are encouraged to apply!

The work environment at Drive Shack is energetic and fast-paced. As a Busser & Runner, you'll be on your feet most of the time, interacting with guests and collaborating with your team. You’ll be part of a supportive atmosphere that emphasizes teamwork and providing exceptional service to our guests.

Drive Shack is committed to creating a respectful and inclusive workplace for all employees. Through equal opportunity policies and a focus on maintaining a supportive culture, they ensure that everyone, including Busser & Runner employees, can thrive in a positive work environment free from discrimination and harassment.

To ensure accurate delivery, I would pay close attention to the order details when picking up from the kitchen, double-checking before serving. Communicating effectively with other staff members would also play a crucial role in accuracy.

I would approach the situation calmly and listen to the guest's concerns without being defensive. Addressing their needs and ensuring they feel valued is key; if necessary, I would involve a manager to ensure their satisfaction.

The most important quality is having a positive, outgoing personality. Since this role involves direct guest interaction, being friendly and approachable can greatly enhance the overall dining experience.

I would prioritize tasks based on urgency and guest needs, addressing high-priority items like food deliveries first, while ensuring that cleanliness and organization are maintained throughout the shift.

I believe communication is essential in a team setting. By sharing updates on tasks and collaborating effectively with colleagues, I can contribute to a smooth and efficient workflow that benefits our guests.

In a previous job, I noticed a guest was celebrating a birthday. I took the initiative to arrange a small surprise with the team to make their experience memorable, which greatly impressed the guest and helped create a positive atmosphere.

I’m adaptable and open to flexible scheduling because I understand that the hospitality industry often requires working during peak hours. I view these shifts as opportunities to engage with a diverse range of guests.

I focus on being efficient by cleaning small areas repeatedly throughout the shift, picking up trash or wiping down surfaces when possible, ensuring the dining area remains pleasant for guests even during rushes.

I admire Drive Shack for creating a fun and inclusive atmosphere for guests and employees alike. I want to be part of a team that offers memorable experiences and brings joy to people's social outings.

In such a situation, I would communicate with the guests, informing them about the delay while ensuring to keep their drinks topped up. Maintaining transparency helps manage expectations and keeps the dining experience positive.