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Social Media Specialist

Company Description

EASYVISTA, a leading provider of IT Service Management (ITSM) solutions, has experienced dynamic and continuous growth in recent years. Thanks to constant technological innovation, such as the integration of artificial intelligence and automation, we offer advanced solutions that transform the user experience and optimise IT operations for businesses.

Over the past four years, EASYVISTA has strengthened its position in the global market and acquired OTRS, a major player in open source service management solutions. This strategic acquisition broadens our product range and enables us to better meet our customers' needs while strengthening our expertise.

If you want to work in a fast-growing, innovative environment and play a key role in our customers' digital transformation, EASYVISTA offers you the opportunity to join a growing team where every contribution counts.

Join us and be part of this exciting adventure!

 

Job Description

Location : SPAIN/ ITALY/ PORTUGAL or UK (remote available)

We are seeking a Social Media Specialist with at least 3 years of experience in managing corporate social media accounts.

The ideal candidate will be responsible for developing and executing social media strategies to increase brand awareness, engagement, and lead generation.

He/She should have strong copywriting skills and be comfortable working in an international environment.

 

Main responsabilities will be : 

  • Develop, implement, and manage social media strategies across LinkedIn, Facebook, X and other relevant platforms (Reddit experience is a plus).
  • Create content, including posts, articles, and ideas for visual assets (such as carousels, videos, and images) in collaboration with the graphic team, to enhance brand presence and audience engagement.
  • Monitor and analyze performance metrics to optimize strategies and report on social media KPIs.
  • Collaborate with the marketing team to align social media efforts with broader marketing campaigns and business goals.
  • Stay up to date with industry trends and best practices to drive innovation in our social media approach.
  • Manage and engage with the online community, responding to comments and messages in a timely manner and fostering conversations across channels to build relationships and enhance engagement.
  • Support the management of paid social media campaigns (experience in advertising is a plus).

 

Additional Responsibilities:

  • Support the global marketing team by contributing to a variety of international campaigns.
  • Work closely with internal teams to tailor content and messaging for different audiences.
  • (Optional) Write blog content to support content marketing initiatives.

 

 

 

 

Qualifications

  • Minimum 3 years of experience in social media management, preferably in B2B or tech-related industries.
  • Proficiency in LinkedIn, Facebook, X and other social media platforms (Reddit experience is a plus).
  • Strong copywriting and content creation skills.
  • Basic knowledge of social media advertising and campaign management.
  • Ability to analyze social media metrics and make data-driven decisions.
  • Strong communication and collaboration skills.
  • Fluent in English (mandatory) and Spanish/ Portuguese/ Italian/ German/ French (additional languages are a plus)

Additional Information

Recruitment Process :

1st interview with our Talent Acquisition Manager

2nd interview with the Hiring Manager ( Social Media Manager)

References from former employers

 

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Social Media Specialist, EASYVISTA

If you're passionate about social media and looking for an exciting opportunity, EASYVISTA has just the place for you as a Social Media Specialist in Milan, Italy! With a backdrop of innovation in IT Service Management, you’ll join a vibrant team that is reshaping the digital experiences for businesses through cutting-edge technology. As a part of this dynamic role, you’ll develop and execute social media strategies across various platforms like LinkedIn, Facebook, and X, aimed at amplifying brand awareness, driving engagement, and generating leads. Your creativity will shine as you create compelling content in collaboration with our graphic team, whether it’s eye-catching visuals or engaging posts. You’ll also monitor performance metrics to fine-tune strategies, ensuring our online presence is as impactful as possible. Collaboration is key at EASYVISTA, and you’ll work closely with our marketing team to align your social efforts with broader campaign goals. However, what truly sets this position apart is the chance to be a part of the digital transformation journey of our customers while navigating an international working environment. Are you ready to enhance our community engagement, support paid campaigns, and drive innovation by staying on top of industry trends? If so, this is an opportunity you don’t want to miss. Come join us and contribute to the vibrant culture at EASYVISTA where every team member's input is valued, and let’s embark on this exciting adventure together!

Frequently Asked Questions (FAQs) for Social Media Specialist Role at EASYVISTA
What are the main responsibilities of a Social Media Specialist at EASYVISTA?

As a Social Media Specialist at EASYVISTA, you will be responsible for developing and managing social media strategies on platforms such as LinkedIn, Facebook, and X. Your role includes creating engaging content, monitoring performance metrics, and collaborating with the marketing team to align social media efforts with overall business goals. You will also engage with the online community, managing interactions and fostering conversations to enhance brand engagement.

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What qualifications do you need to become a Social Media Specialist with EASYVISTA?

To qualify for the Social Media Specialist position at EASYVISTA, you should have at least 3 years of experience in social media management, preferably in tech or B2B industries. Strong copywriting skills and proficiency in social media platforms are essential, along with a basic understanding of social media advertising and campaign management. Additionally, fluency in English is mandatory, and knowing other languages such as Spanish or French would be a plus.

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How does EASYVISTA support teamwork for the Social Media Specialist role?

At EASYVISTA, collaboration is at the heart of our operations. As a Social Media Specialist, you will closely work with the marketing team to ensure that your social media initiatives are perfectly aligned with larger marketing campaigns and business objectives. You will also work closely with graphic and content teams to create engaging, tailored content for different audiences, enhancing overall team synergy.

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What type of content will the Social Media Specialist at EASYVISTA create?

In your role as a Social Media Specialist at EASYVISTA, you will create a variety of content, including social media posts, articles, and visual assets such as images and videos in collaboration with our graphic team. This content will help boost brand presence across various platforms while keeping your messaging fresh and engaging for your audience.

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What is the recruitment process for the Social Media Specialist position at EASYVISTA?

The recruitment process for the Social Media Specialist position at EASYVISTA consists of two main interviews. The first is with our Talent Acquisition Manager, where you’ll discuss your background and motivations. If you proceed, the second interview will be with the Hiring Manager, focusing more on your specific skills and fit for the role. You’ll also need to provide references from previous employers to support your application.

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Common Interview Questions for Social Media Specialist
How do you approach developing a social media strategy?

When developing a social media strategy, it's crucial to start by understanding the target audience and defining clear goals, such as brand awareness or engagement. Utilizing analytics tools for insights and aligning with broader marketing initiatives at EASYVISTA will help refine content types and styles that resonate best with the audience.

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Can you describe your experience with content creation for social media?

In your response, highlight specific examples of content you've created, focusing on the platforms you've used, the objectives of your content, and how you measured its success. At EASYVISTA, creativity in content creation fosters engagement, so sharing metrics to back your success will be beneficial.

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What methods do you use to analyze social media metrics?

Talk about using tools like Google Analytics, Hootsuite, or native platform insights to track performance metrics such as engagement rate, reach, and follower growth. As part of the EASYVISTA team, the ability to leverage these insights to refine strategies and drive better results is key.

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How do you handle negative comments or feedback on social media?

It's important to approach negative comments with professionalism. Explain your strategy for addressing such feedback, which might involve acknowledging the issue promptly and directing the conversation offline if appropriate. This shows your ability to maintain a positive brand image while at EASYVISTA.

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Can you give an example of a successful social media campaign you've run?

Be prepared to share details about a specific campaign you managed, including the goal, strategy, execution, and measurable results. Highlight how your creativity and adherence to brand values align with EASYVISTA’s objectives.

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What role do you think social media plays in a B2B environment?

Social media serves as a platform for building relationships and trust in a B2B environment. It's about sharing valuable content that positions your company, like EASYVISTA, as a thought leader, while also allowing for interaction with customers, driving leads, and enhancing brand loyalty.

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How do you stay updated with the latest social media trends?

Discuss your approach to keeping up with industry trends, like subscribing to industry newsletters, following relevant influencers, and participating in webinars. This habit shows your commitment to innovation and growth, which is vital for a Social Media Specialist at EASYVISTA.

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What techniques do you utilize to increase engagement on social media posts?

Share specific strategies such as using interactive content, initiating conversations, or utilizing visuals that capture attention. Highlight your ability to adjust strategies based on audience interaction, which aligns with EASYVISTA’s emphasis on data-driven decision-making.

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How do you ensure consistency in a brand's voice across different platforms?

Explain the importance of guidelines or a brand book, and how you draw from these to ensure messaging is consistent yet adaptable for various platforms. This consistency is key to maintaining BRAND identity at EASYVISTA.

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Why do you want to work as a Social Media Specialist at EASYVISTA?

Articulate your passion for social media and your admiration for EASYVISTA's innovative solutions in IT. Mention how you believe your skills and enthusiasm can contribute positively to the company's goals, highlighting that you are excited about nurturing the community and driving engagement.

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EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVi...

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Full-time, remote
DATE POSTED
March 24, 2025

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