Operations Manager - Client Accounts

As the Operations Manager - Client Accounts at Entain, your primary responsibilities will include optimizing systems and processes, managing project execution, and ensuring exceptional customer experiences. You'll be involved in budget tracking, workflow implementation, and leading operational projects aimed at supporting the Client Accounts strategy. Liaising with internal departments and overseeing team training and onboarding are also key parts of your role.

Candidates interested in the Operations Manager - Client Accounts position at Entain should have demonstrated experience in operations, project management, or leadership within a customer-focused or regulated environment. Familiarity with wagering or gaming, along with proficiency in Microsoft Office and reporting tools such as Power BI, will be valuable. Strong communication, problem-solving skills, and the ability to manage multiple priorities in a dynamic setting are crucial.

The Operations Manager - Client Accounts plays a vital role in team development by coordinating training and onboarding for new members, ensuring they understand systems and compliance. In addition, you'll facilitate team-building and coaching sessions to foster continuous improvement and enhance performance throughout the team.

Collaboration is at the heart of the Operations Manager - Client Accounts role at Entain. You'll act as the operational link between various internal teams, including Partnerships, Marketing, Finance, and Technology. Ensuring smooth operational delivery and tracking of promotions is essential, as well as maintaining open communication and alignment with stakeholders across the business.

The uniqueness of the Operations Manager - Client Accounts role at Entain lies in its dynamic environment within the fast-paced wagering industry. You’ll have the opportunity to make significant impacts on customer satisfaction and retention while working collaboratively with diverse teams. Plus, with a multicultural workplace that values inclusion, you can thrive and truly belong while driving innovation.

When discussing your experience with optimizing processes as an Operations Manager, focus on specific examples where you've successfully identified operational bottlenecks and implemented solutions. Highlight the tools and methodologies you used to achieve efficiency while maintaining high service levels.

To answer this question, share your strategies for prioritizing tasks, such as using project management tools or the Eisenhower Matrix. Explain your approach to balancing multiple priorities and ensuring that critical deadlines are met while maintaining quality.

In your response, describe the communication tools and methods you've found effective, such as regular check-ins, updates, and collaborative platforms. Emphasize the importance of transparency and feedback in fostering a supportive team environment.

Provide a detailed example of a project you managed, specifying your goals, the challenges faced, your approach to overcoming them, and the results achieved. Highlight why this project was successful, and what you learned that you can bring to the role at Entain.

Discuss your approach to conflict resolution, emphasizing listening, understanding different perspectives, and finding a compromise. Include any specific techniques you use to facilitate resolution, reinforcing the idea that healthy communication is key to maintaining team dynamics.

Share your approach to leveraging data in decision-making as an Operations Manager. Discuss specific key performance indicators you track and how data analysis informs your strategies in optimizing operations and enhancing customer experiences.

Discuss how you’ve effectively managed stakeholder relationships, ensuring their needs are met while driving your team's objectives. Provide examples of how you've communicated updates and brought stakeholders into the decision-making process to achieve alignment.

Talk about your structured approach to training, including onboarding checklists, mentorship programs, or hands-on training sessions. Emphasize the importance of setting clear expectations and ensuring that new hires feel supported as they integrate into the team.

Emphasize your attention to detail and systematic approach to keeping abreast of industry regulations. Discuss specific compliance checks you've put in place and how you've trained your team to adhere to these standards consistently.

Share your thoughts on the essential qualities an Operations Manager should possess, such as adaptability, leadership, strong communication skills, and the ability to think strategically. Support your answer with examples of how these qualities have been beneficial in your career.