AV Technician Tier 2

As the AV Technician Tier 2 at EOS IT Solutions, you will be responsible for troubleshooting and resolving issues related to AV and VC equipment, ensuring a high level of client support, and conducting root cause analyses to improve processes. You will maintain equipment to achieve 99% uptime and provide white glove support for high-profile events.

For the AV Technician Tier 2 role at EOS IT Solutions, candidates should have 2-5 years of relevant AV technician experience. A solid understanding of Cisco, Crestron, and Extron hardware, as well as strong customer service skills, are essential. Candidates should also be self-motivated and capable of working independently.

The salary range for the AV Technician Tier 2 position at EOS IT Solutions is between $32.69 to $36.06 USD per hour. Compensation may vary based on experience, education, and other relevant factors.

At EOS IT Solutions, we are committed to supporting our employees' growth by providing ongoing training and learning opportunities. As an AV Technician Tier 2, you will have the chance to enhance your skills, collaborate with different teams, and stay updated with industry standards to further your career.

An AV Technician Tier 2 at EOS IT Solutions can expect a dynamic and collaborative work environment. We emphasize teamwork and encourage a culture of inclusion and diversity, allowing you to thrive both as an individual and as part of a team focused on delivering exceptional service.

When answering this question, focus on specific equipment you have worked with, such as Cisco or Crestron. Highlight your hands-on experience troubleshooting, repairing, and maintaining that equipment, detailing any significant successes or challenges you've overcome.

Discuss your organizational methods, such as using a ticketing system or prioritizing based on impact. Explain how you assess each situation and communicate with stakeholders to ensure critical issues are addressed promptly while maintaining a high level of service.

Emphasize your focus on customer service and conflict resolution. Share an example of a past experience where you de-escalated a situation, actively listened to the client's concerns, and provided them with a satisfactory solution.

Illustrate your systematic approach to troubleshooting by outlining steps such as checking connections, verifying configurations, and conducting tests. Sharing examples from past work will strengthen your response and highlight your analytical skills.

Define root cause analysis clearly and explain its significance in preventing recurring AV issues. Mention specific methodologies you employ during an RCA and how applying these findings leads to more efficient processes and better service.

Talk about your experience with monitoring systems, sharing specific tools you've used and how you've utilized them to track performance, identify issues proactively, and assure uptime for clients.

Provide a relevant example that illustrates your time management and problem-solving skills. Discuss the strategies you employed to meet the deadline while ensuring the quality of your output wasn't compromised.

Share the resources you leverage, such as industry publications, webinars, or professional groups. Highlight your proactive approach to learning and adapting to new technologies, which is essential for an AV Technician.

Describe your familiarity with tracking equipment inventory, including the processes you’ve followed, tools you’ve used, and how you’ve ensured that all equipment is accounted for and properly maintained.

Explain your philosophy toward mentoring and coaching. Provide examples of training sessions you've conducted or materials you've developed to help junior technicians build their skills and confidence in handling AV challenges.