Operations/Customer Service Agent

Get a free resume review

Company Description

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
Our high retention rate is influenced by our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website:

https://www.expeditors.com/careers

Job Description

Position Schedule: Monday-Friday 0800-1630

Major Duties and Responsibilities:

Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
Track/trace shipments, & locally coordinate shipments through to delivery by due date.
Perform timely updates to shipment status' and communicate them to customers and other branch locations.
Respond timely and accurately to customer pickup and quote requests.

Qualifications

Minimum Qualifications:

High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Honolulu 96817
Proficient with numbers and basic mathematical skills
Comfortable working in a professional business environment
Good computer skills (Word, Excel, and familiarity with PowerPoint)

Desired Qualifications:

Associates or Undergraduate Degree Preferred
Ability to multi-task and prioritize work while under pressure
Aptitude for math and accounting with a strong attention to detail
Strong organizational skills
Ability to work independently and in a collaborative team environment
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
An understanding of or experience with logistics networks is a plus

Additional Information

Reporting Structure

Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22.50-$25.00/hour

Average salary estimate

$49400 / YEARLY (est.)

min

max

$46800K

$52000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations/Customer Service Agent, Expeditors

Are you ready to embark on an exciting journey with Expeditors as an Operations/Customer Service Agent? Located in beautiful Honolulu, HI, we thrive on providing top-notch logistics solutions and we’re seeking someone who can handle the fast-paced operations and customer service responsibilities that come with inbound domestic shipments for both ocean and air freight. In this role, you'll be diligently tracking and tracing shipments while making sure everything is coordinated smoothly for delivery by due dates. Your knack for communication will shine as you keep our customers and branch locations updated on shipment statuses. If you're looking for an opportunity to grow with a company that values its employees, promotes from within, and treats people as their greatest asset, this position could be ideal for you. At Expeditors, we believe in hiring for attitude and training for skill, so whether you’re fresh out of high school or you have an associate's degree under your belt, we want to hear from you! Bring your proficiency in numbers, your good organizational skills, and your commitment to excellence. Working Monday to Friday from 8:00 AM to 4:30 PM, with a competitive hourly rate of $22.50-$25.00, along with excellent benefits, makes this role an outstanding opportunity to embrace a fulfilling career in logistics in a supportive and dynamic work environment.

Frequently Asked Questions (FAQs) for Operations/Customer Service Agent Role at Expeditors

What are the main responsibilities of an Operations/Customer Service Agent at Expeditors?

As an Operations/Customer Service Agent at Expeditors, your primary responsibilities will include handling operations and customer service tasks related to inbound domestic shipments for ocean and air freight. You'll track and trace shipments, coordinate their delivery, update shipment statuses, and promptly respond to customer pickup and quote requests to ensure smooth operations.