Intern Service Sales - On Site - Salem, NH

As an Intern Service Sales at Extreme Networks, you'll support the Global Service Sales organization by conducting data analysis on renewals, participating in upselling engagements, and researching ways to streamline processes. You’ll also interact with cross-functional teams to help support our go-to-market strategy and enhance customer satisfaction through value-added services contracts.

To qualify for the Intern Service Sales position at Extreme Networks, candidates should be pursuing a Bachelor's or Master's degree in Business disciplines such as Management, Sales, Finance, or Marketing. Strong communication skills and proficiency in Microsoft Office Suite are essential, along with a proactive attitude and the ability to manage time effectively.

The Intern Service Sales position is located on-site at Extreme Networks' corporate office in Salem, New Hampshire. This allows for direct interaction with colleagues and a hands-on approach to learning within the company.

As an intern in Service Sales at Extreme Networks, you will gain exposure to several key tools and technologies, including Cleverbridge, SendSpark, and Oracle. You'll have the opportunity to familiarize yourself with our products and services as well, enhancing your technical knowledge in the networking industry.

At Extreme Networks, inclusion is a core value deeply embedded in our culture. We commit to fostering an inclusive environment that celebrates diversity, ensuring all employees, including interns, can thrive and contribute meaningfully. This culture empowers everyone to advance together, making it an exciting place to kick-start your career.

In your response, explain that service sales focus on enhancing customer satisfaction through value-added services which are critical for building long-term loyalty. Highlight Extreme Networks' commitment to client success and how efficient service delivery contributes to overall business growth.

When answering, discuss your familiarity with tools like Excel for data analysis and your methodical approach to interpreting sales data. Share examples of how you would identify trends and suggest improvements based on your findings, demonstrating analytical thinking.

Discuss prioritizing tasks based on deadlines and importance, along with the use of digital tools or calendars to keep track of commitments. Mention the importance of being flexible and adapting to changes without compromising on quality work.

You might mention that you appreciate autonomy in your work but recognize the value of asking for help when unsure. Your answer should emphasize your proactive nature in seeking feedback and support to ensure that you are aligned with team objectives.

Share a specific example from your academic or work experience, focusing on your role in the team, how you communicated effectively with your peers, and the outcomes of the project. Highlight the valuable lessons learned that would apply to working in a cross-functional team at Extreme Networks.

Answer by expressing your interest in the fast-evolving technology landscape and the crucial role service delivery plays in ensuring customer success. Share any personal or academic experiences that sparked your interest in the field.

Discuss reading industry blogs, attending webinars, or participating in relevant courses. Mention specific resources you rely on and how they keep you informed about emerging trends and technologies relevant to Extreme Networks.

Explain that customer loyalty leads to repeat business and referrals, which are essential for sustained growth. You can also mention how loyal customers often provide feedback that can help improve services.

Select a challenge that demonstrates problem-solving skills or adaptability. Describe the situation, your approach to solving it, and the positive outcome that resulted, linking it back to how challenges can arise in a service sales context.

Answer by outlining your goals, such as gaining practical experience, contributing to projects, and enhancing specific skills. Express enthusiasm for learning from mentors within the organization and the potential to grow within the networking field.