Sales Lead, part Time, - Madison Avenue

As a Part-Time Sales Lead at Faherty, your daily responsibilities will include managing the sales process, ensuring customer satisfaction, leading team initiatives, and maintaining visual standards in the store. You'll also analyze business metrics to identify performance improvement opportunities and drive guest retention through personalized communication.

To apply for the Sales Lead position at Faherty, you should have several years of leadership experience in retail, preferably with direct-to-consumer brands. A proven track record in sales performance, strong communication skills, and an understanding of omnichannel retailing will also greatly benefit your application.

Faherty is committed to fostering a positive work environment for its Sales Leads by emphasizing collaboration and inclusivity. You’ll have opportunities for professional development, receive actionable feedback, and be part of a team that prioritizes recognition and empowerment among all members.

The physical requirements for the Sales Lead role at Faherty include being available to work during business hours, including nights and weekends. You should be comfortable lifting up to 40 lbs, bending, stretching, and standing for extended periods. These are essential for managing the store effectively.

Faherty provides a range of benefits for its Sales Leads, including health benefits, a 401(K) plan with company match, incentives programs, commuter options, and generous employee discounts. This comprehensive package supports your well-being and growth within the company.

To enhance customer engagement as a Sales Lead at Faherty, I would implement personalized communication strategies, such as follow-up emails and inviting loyal customers to exclusive in-store events. Creating a welcoming atmosphere in the store where guests feel valued and appreciated is crucial.

Certainly! I once set up a team challenge where we collectively aimed to boost sales over a holiday weekend. I encouraged collaboration, shared daily progress updates, and recognized individual contributions, which ultimately invigorated the team and led us to surpass our sales targets.

In stressful situations or when dealing with difficult customers, I remain calm and listen actively to their concerns. Acknowledging their feelings and striving to find a solution is key. I also lean on my team for support when needed, ensuring our customers leave the store satisfied.

My experience with visual merchandising revolves around creating aesthetically pleasing displays that align with the brand's message. For Faherty, I would focus on showcasing the quality and sustainability of our products through thoughtful layouts and seasonal roll-outs, ensuring the store remains inviting.

When training new staff, I believe in a hands-on approach combined with clear communication. Starting with the basics and gradually introducing more complex systems while ensuring they feel supported and encouraged is vital. Providing feedback during their training helps foster their development.

To analyze sales performance metrics, I would gather data using available tools to assess trends and identify areas for improvement. Monthly reviews and team discussions about these metrics can foster an environment where everyone understands their role in driving the store’s success.

I demonstrate Faherty's brand values by promoting a positive atmosphere in-store and aligning my actions with the company's mission of sustainability and quality. I ensure that every team member feels included and empowered while adhering to brand standards in customer interactions.

My greatest strength as a Sales Lead is my ability to connect with both customers and team members alike. I utilize strong communication skills and emotional intelligence to build rapport, which leads to higher customer satisfaction and a collaborative work environment.

I stay updated on industry trends by following relevant blogs, attending workshops, and participating in webinars. Sharing this knowledge with my team not only keeps them informed but also inspires innovative practices within our retail strategy.

I want to work as a Sales Lead at Faherty because I am passionate about contributing to a brand that prioritizes sustainability and inclusivity. The opportunity to help foster a positive team culture while driving success in a retail environment truly excites me.