Senior Director of Capital Improvements Regional Maintenance - (REF8625I)

Multifamily Property Management

The Sr. Director of Capital Improvements leads all capital improvement projects across assigned divisions and FPI sites, ensuring on-time and within-budget completion. This role encompasses strategic planning, vendor management, team leadership, and proactive client communication to adhere to client operating budgets, FPI owner management agreements, and compliance with national regulations and company standards. Responsibilities include proactive communication of complex information (technical) for vendor selection, contract negotiation, and performance oversight; developing and implementing preventative maintenance programs; conducting property inspections; managing vendor relationships; and ensuring safety and regulatory compliance. This position also manages and mentors the Director of Capital Improvements and the Regional Maintenance Directors.

Pay: $150,000 -$175,000 / Year

DUTIES AND RESPONSIBILITIES

• Supervisory Responsibility: This position requires the management of Regional Maintenance Directors, the Director of Capital Improvements and provides oversight of the hiring, training, and evaluation of these employees. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.  Motivates teams by providing strategic direction, sharing technical expertise, and fostering a motivated and productive workforce through feedback and guidance. Responsibilities also include monitoring departmental trackers and the ticket system, contributing to the strategic development of departmental messaging through identifying and implementing opportunities for departmental improvement and growth to enhance efficiency, productivity, and quality.

• Technical Proficiency: This role oversees, tracks, and collaborates with the Director of CIRM and the Regional Maintenance Director(when necessary)  on various capital improvement and  maintenance tasks, including inspecting, repairing, and maintaining equipment and building systems.

• Capital Improvement Project Planning & Management: This role monitors and provides feedback to CIRM Dir & RMD Leads and manages all phases of capital improvement projects, from initial planning and budgeting through execution, closeout, and reporting. This includes developing project scopes, budgets, and timelines, as well as overseeing contractors and subcontractors on existing projects or new construction.

• Capital Improvements: Collaborate with other departments to develop, approve, and initiate 5-, 10-, and 15-year capital improvement plans. Review bidding packages and oversee bids and proposals, while establishing project budgets and trackers for Regional Maintenance and Capital Improvement Directors. Additionally, review and approve change orders or amendments to specifications, blueprints, and plans, ensuring all related documents and budgets are updated accordingly. 

• Maintenance Programs: This role oversees the development, implementation, and monitoring of preventative maintenance programs, encompassing procedures and schedules for routine maintenance tasks to ensure the long-term preservation and value of properties. The Senior Director of CIRM is ultimately accountable for the effectiveness and successful execution of these programs. 

• Property Inspections: This role oversees the execution of comprehensive property inspections, including regular inspections of common areas, electrical rooms, maintenance areas, storage rooms, and vacant units. These inspections identify maintenance needs, assess property conditions, and ensure compliance with safety and regulatory standards. The Senior Director of CIRM will oversee and monitor maintenance inspections with all agencies and lenders, coordinate and complete semi-annual and annual unit inspections, monitor daily inspection reports, and be available as a secondary resource to on-call maintenance. This role will also generate detailed reports that document findings and recommendations, ultimately holding accountability for the quality and effectiveness of all property inspections and their resulting outcomes.

• Vendor Management: This role provides active oversight to the Director of CIRM and Regional Maintenance Directors throughout the vendor selection process, ensuring strict adherence to preferred vendor guidelines. This includes emphasizing the use of preferred and FPI vendors whenever possible. To guarantee adherence, you will oversee and steer all aspects of vendor selection, including developing detailed bid packages, conducting thorough evaluations of proposals, negotiating favorable contracts, and continuously monitoring vendor performance. You will also evaluate and manage vendor timelines to ensure projects remain on schedule.

• Compliance & Safety: Oversees and ensures all capital improvement work complies with company safety standards, applicable ordinances, and up-to-date building codes. This includes preparing, submitting, and obtaining necessary permits and maintaining required documentation. Practice proper safety techniques and promptly report any mechanical or electrical equipment malfunctions, injuries, or accidents.

• Communication & Reporting: Frequently and proactively provides technical communications on project status, potential challenges, and proposed solutions to operation leaders. Monitors and verifies the tracker, then reports any deficiencies and specific actions required on individual properties to ensure the on-time and on-budget completion of the projects.
   

Essential Functions:  

1. Sets standards for and follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

2. Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

3. Identifies areas for improvement, offers suggestions to improve the overall efficiency and productivity of the Construction & Development business line, and introduces procedures and activities that control costs, improve quality, and drive efficiencies.

4. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

5. Provide a preventative maintenance program to ensure the most economical, proper and safe condition of assigned properties.

6. Coordinate and complete maintenance inspections with all agencies, lenders, etc.

7. Monitor that daily inspections reports are being completed.

8. Perform maintenance inspections on vacant apartments to ensure proper operating conditions and appearance upon move-in as assistance is needed at any property.

9. Inspect all maintenance shops and storage rooms to ensure they are being maintained in an orderly fashion, are in compliance with safety regulations and are being properly secured.

10. Wear any required uniform or required PPE provided during work hours.

11. Ensure timely completion of all duties by maintenance staff personnel to minimize labor costs.

12. Comply with all Fair Housing Laws and FPI policies and procedures.

13. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

14. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

Minimum Requirements:

• High School diploma or equivalent required. A college degree in a related field is preferred.
• Minimum 15 years of progressively responsible experience in renovations, maintenance, and construction, including at least 5 years in a multi site regional Maintenance or Director of Capital Improvements role.
• Minimum 2 years of supervisory experience.
• Must be proficient in speaking, reading, and writing in English. Spanish is a plus.
• Demonstrated experience in the real estate and multi family housing industry, preferably in a third party management environment with a variety of product types.
• HVAC certification required. Industry certification or designation (CAMT, NAHMS, NAHMT, etc.) preferred.
• Due to the collaborative nature of this work, consistent attendance is essential for effective team performance.
• This position requires the ability to perform the essential function of traveling to all communities within the assigned territory, which includes overnight stays.
• A flexible schedule is also necessary to meet the demands of this role.
• This position is telecommuting approved. Employees must be disciplined and have the ability and set-up to work from home, have a dedicated space to efficiently and ergonomically perform job duties, and must be able to abide by FPI's Telecommuting policies.

Preferred Skills:

• Leadership:  Proven leadership skills, including team building, strategic planning, fostering collaboration, and motivating teams. *Ability to positively develop, mentor, and lead a large dispersed high energy team. Demonstrated ability to sustain relationships and earn the respect and credibility of both internal and external business associates.
• Industry Knowledge: Proactively maintains current knowledge of industry trends, networks with other professionals, and applies this knowledge to improve operations.
• Communication: Must have excellent verbal and written communication skills in English, with the ability to present findings professionally to diverse audiences, including internal teams, vendors, and clients.  Must possess the ability to write clearly and concisely with proper regard to spelling, grammar and punctuation.
• Financial Analysis: Excellent financial analysis skills to effectively formulate budgets and business plans, and use financial and other reports to manage the department and make sound financial decisions. Provides oversight to other departments and Capital Improvement teams.
• Confidentiality: Must be honest, truthful, trustworthy and possess a high degree of personal integrity. * Ability to mintain strict confidentiality.
• Conflict Resolution Expertise: Proven ability to impartially and effectively manage and resolve workplace disputes. Including the ability to manage expectations and resolve conflicts constructively to ensure project success.
• Strategic Thinking: Leverages business acumen to analyze market trends, financial data, and operational performance, informing strategic capital improvement and maintenance initiatives. Develops and executes long-term strategic plans aligned with organizational objectives, anticipating future needs. Cultivates partnerships through skillful influence and negotiation, achieving consensus and driving the realization of these objectives. Uses analytical insights to optimize resource allocation, identify opportunities for improvement, and maximize ROI for capital projects and maintenance.
• Project Management: Steers capital improvement projects through all phases, from planning and budgeting to execution and closeout, effectively addressing challenges. Monitors progress to ensure projects are completed on time and within budget.
• Vendor Management: Implements company technical communications and partners with the Risk Management and Legal Departments to ensure that subcontracted construction work including architectural designs and engineering consulting meets or exceeds established standards and contractual requirements. When necessary, coordinates with Property Operations Senior Leadership and the Capital Improvements department. Manages the vendor selection process, including developing bid packages, evaluating proposals, negotiating contracts, and overseeing vendor performance.
• Compliance: Possess a strong understanding of and the ability to ensure compliance with company safety standards, applicable ordinances, and building codes.
• Organizational & Time Management Skills: Detail oriented with the ability to effectively prioritize tasks, manage competing deadlines, and leverage organizational strategies to allocate time and resources efficiently, ensuring timely and accurate completion of responsibilities. 
• Interpersonal & Emotional Intelligence Skills: Cultivates strong relationships with a diverse range of stakeholders, including contractors, architects, engineers, community members, and internal teams, essential for successful capital improvement projects. This is achieved through effective communication, empathy, active listening, and constructive conflict resolution to manage expectations and ensure project success.

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.