Inside Sales

As an Inside Sales Representative at Franklin Building Supply, your primary responsibility will be to deliver outstanding customer service. This includes engaging with customers at the sales counter, assisting with their inquiries, and guiding them through the store to find the products they need. You'll be pivotal in creating a welcoming environment and ensuring every customer leaves satisfied. Additionally, you'll need to problem-solve creatively and effectively to meet diverse customer needs, which makes every day unique and engaging.

To be successful as an Inside Sales Representative at Franklin Building Supply, you should possess a customer service-oriented mindset, strong communication skills, and a basic knowledge of building materials. It's important to be outgoing, honest, and self-motivated, able to manage time effectively and work both independently and as part of a team. Familiarity with basic computer skills and a willingness to learn about our products is essential for thriving in this role.

Working as an Inside Sales Representative at Franklin Building Supply means being a part of a supportive and collaborative team atmosphere. You’ll interact with a variety of customers and gain hands-on experience with daily retail operations in the building materials industry. It’s a dynamic space where your contributions are valued, and collaboration with team members and customers alike is encouraged, benefiting both your personal growth and the company.

At Franklin Building Supply, our Inside Sales Representatives can look forward to excellent opportunities for advancement. Successful employees often move into building materials sales roles, allowing for career growth and increased responsibility. We prioritize nurturing talent within our team, investing in training and development that empowers you to take ownership of your career path.

Franklin Building Supply is committed to the ongoing development of our Inside Sales Representatives. Upon joining, you will receive comprehensive training that covers our range of products, customer service techniques, and sales strategies. We aim to equip you with the knowledge and tools necessary to thrive in your role, ensuring that you feel confident and prepared to assist our customers effectively.

In dealing with a difficult customer, it’s crucial to remain calm and patient. I would listen carefully to their concerns, validate their feelings, and offer practical solutions. My goal would be to turn their experience around, ensuring they leave with a positive impression of Franklin Building Supply.

Certainly! In my previous position, a customer was unhappy with an order mix-up. I took initiative by proactively communicating with our warehouse, rectifying the error, and personally delivering the correct items, along with a small discount as a gesture of goodwill. The customer left satisfied, turning a potential negative into a positive relationship.

Excellent customer service means understanding customer needs and going above and beyond to fulfill them. It involves being approachable, knowledgeable, and responsive, ensuring that every customer feels valued and has a seamless experience at Franklin Building Supply.

During busy periods, I would prioritize tasks based on urgency and customer needs. Addressing walk-in customers quickly while ensuring that phone inquiries do not go unanswered would be my top goals. I would remain flexible, ready to adapt as new priorities emerge throughout the day.

To stay knowledgeable about our products at Franklin Building Supply, I would regularly review product information, attend training sessions, and engage with my colleagues to share insights. Additionally, I would actively seek feedback from customers to understand their experiences, which would help me provide better assistance.

I am drawn to Franklin Building Supply’s commitment to employee ownership and the opportunity to provide excellent customer service in the building materials industry. I admire the company culture that encourages growth and development, and I believe my skills align perfectly with the general mission of meeting customers' needs.

I would contribute to a team-oriented work environment by fostering positive relationships, sharing knowledge and resources, and supporting my colleagues. Collaboration is key, and I would ensure that I’m approachable and open to feedback, thereby enhancing the overall effectiveness and morale of the team.

In my previous roles, I have gained significant experience managing cash transactions, including handling payments and providing change accurately. I am comfortable with using point-of-sale systems and prioritize ensuring financial accuracy while also providing a quick and efficient checkout experience for customers.

The most important quality for an Inside Sales Representative is empathy. Understanding and relating to customers' concerns allows us to build meaningful relationships and meet their needs effectively. It’s essential to connect on a personal level while providing solutions that work for both the customer and the company.

During peak times, I prioritize based on the immediate needs of customers while remaining organized. By maintaining a focus on customer service and using effective communication with the team, I ensure that we manage our tasks efficiently, keeping the service experience smooth and positive.