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Group Travel Manager (3803)

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

This is an exciting opportunity to be a part of the group procurement team, which is a part of the wider group finance team. The group procurement team has responsibilities for optimising spend and value across our global supplier base.

Our finance team is central to the success of the business. Our aim is to proactively drive business value through informed and insightful decision making. We work in partnership with the business and are agile and responsive to business needs whilst maintaining a transparent system of effective standards, processes and controls. To support this goal we strive to have the best highly engaged finance professionals in our team. We’re on an exciting journey, and we have the strategies in place to get us to our destination.

The role

As a global organisation, with over 1,100 team members across the US, Europe and APAC, travel is one of GBG’s largest areas of discretionary spend.

This newly created role will be responsible for optimising travel spend, building and managing relationships with travel suppliers and promoting best practice processes across the group.

What you will do

  • Key relationship owner with Travel Management Company(s) (TMC) and direct relationship with key airlines, hotels, etc.
  • Research and negotiate contracts with airlines, hotels, and other travel vendors to secure the best rates and services for the company
  • Where necessary, organise and book travel arrangements for team members, including airfare, hotel accommodations, ground transportation, and other travel-related services
  • Own and maintain the travel and expenses policy – monitoring for required changes in hotel rates in each region etc
  • Work with the finance team to monitor compliance with the travel and expenses policy
  • Be responsible for monthly reporting on travel costs, compliance etc
  • Help shape the travel booking system, train travel bookers on using the system, be the internal point of contact for system issues and the one to escalate and get resolution from the TMC
  • Collect and monitor traveller feedback so as to improve service/process/policy
  • Advisor on travel insurance, passports, visas, medical forms, other travel documents, etc
  • Work with the group’s ESG manager to collect information on emissions and how to reduce them

What are we looking for

  • Commercial experience in a corporate travel management role for a global organisation
  • Knowledge of travel booking systems, such as Concur
  • Familiarity with travel-related regulations and compliance requirements, including TSA regulations and visa requirements
  • Strong organizational and planning skills to manage multiple travel arrangements and responsibilities
  • Excellent communication skills to effectively communicate with team members, vendors, and other stakeholders
  • Negotiation skills to secure the best travel rates and services for the company
  • Knowledge of travel industry trends, regulations, and best practices
  • Attention to detail to ensure accuracy and compliance with travel policies and procedures
  • Analytical skills to track and report on travel expenses and budgets
  • Ability to work independently and make decisions in a fast-paced environment
  • Strong customer service skills to provide support to team members with travel-related issues

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Group Travel Manager (3803), GBG

Are you ready to embark on an exciting journey as the Group Travel Manager at GBG? In this newly created role, you will play a critical part in optimizing our company's travel spend, which is one of our largest discretionary expenditures across our global operations. Working from anywhere, you will build and maintain essential relationships with Travel Management Companies, airlines, hotels, and other travel suppliers to secure the best rates and services for our team of over 1,100 members worldwide. Your role will also involve researching and negotiating contracts, ensuring that we adhere to our travel and expenses policy, and monitoring compliance every step of the way. With your strong organizational skills, you will organize travel arrangements that cater to the diverse needs of our employees, ensuring that their journeys are seamless and hassle-free. Collecting traveler feedback and collaborating with finance to track expenses will be key aspects of this position as you help shape our processes and systems. At GBG, we value innovation and are on a mission to enable safe and rewarding digital lives for genuine people everywhere. If you thrive in a fast-paced environment and are eager to drive impactful changes in travel management, then we invite you to join our dynamic finance team and make a genuine impact today!

Frequently Asked Questions (FAQs) for Group Travel Manager (3803) Role at GBG
What are the main responsibilities of the Group Travel Manager at GBG?

The Group Travel Manager at GBG is primarily responsible for optimizing travel spend, managing relationships with Travel Management Companies and key suppliers, negotiating contracts, and ensuring compliance with the company’s travel and expenses policy. This role also involves organizing travel arrangements and approving travel bookings, all while collecting feedback to improve processes.

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What qualifications do I need to apply for the Group Travel Manager position at GBG?

To apply for the Group Travel Manager role at GBG, candidates should have commercial experience in a corporate travel management role within a global organization, knowledge of travel booking systems like Concur, and familiarity with travel regulations. Strong organizational, communication, and negotiation skills are also critical for success in this position.

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How does the Group Travel Manager support GBG's mission?

The Group Travel Manager supports GBG's mission by ensuring that travel processes are efficient, compliant, and cost-effective, which ultimately allows the organization to allocate resources effectively. By promoting best practices and optimizing travel spend, the manager contributes to the overall success and sustainability of our global operations.

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What tools or systems will I work with as the Group Travel Manager at GBG?

As the Group Travel Manager at GBG, you will work with travel booking systems like Concur, managing and shaping these platforms to improve user experience for team members. You will also leverage analytical tools for tracking and reporting travel expenses and compliance metrics.

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What is the company culture like at GBG for the Group Travel Manager role?

GBG fosters a diverse and inclusive culture where every employee feels valued and empowered. As a Group Travel Manager, you will be part of a dynamic finance team, actively collaborating with colleagues across different regions to drive business value and support a positive workplace experience.

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Common Interview Questions for Group Travel Manager (3803)
Can you describe your experience in managing travel arrangements for a global organization?

When answering this question, focus on specific roles you've held where you were responsible for travel management. Highlight the number of team members you supported, the tools you used, and how you ensured compliance with travel policies.

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How do you negotiate contracts with travel suppliers?

Showcase your negotiation skills by providing examples of past successes in securing favorable terms with suppliers. Discuss your approach to building relationships and understanding market trends to achieve the best outcomes for your organization.

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What steps do you take to monitor and enforce travel compliance?

Explain your methods for tracking compliance, such as regular audits of travel bookings, maintaining clear communication with team members, and updating travel policies as required. Emphasize the importance of adherence to policies in optimizing spend.

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How do you handle changes or issues during a business trip?

Discuss your proactive approach to anticipating potential issues and your strategies for quickly resolving problems when they arise. Provide an example of a situation you've successfully managed and the outcome.

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What experience do you have with travel booking systems, particularly Concur?

Detail your proficiency with travel booking systems, emphasizing any specific functionalities you utilize regularly. Share how you’ve trained others on the platform and any improvements you’ve implemented.

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How do you collect and utilize feedback from travelers?

Describe your process for gathering feedback, whether through surveys, direct communication, or debriefings. Explain how you analyze this feedback for actionable insights that improve travel experiences.

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What strategies do you use to manage travel budgets effectively?

Share your experience in budget management, including tracking expenses and adapting to changes. Discuss any tools or analytics you used to inform decisions and demonstrate cost-saving measures.

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Can you give an example of a successful travel program you’ve developed?

Provide a detailed example of a past travel program you developed. Highlight the goals, steps taken, and outcomes achieved, emphasizing how it benefited the organization.

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How do you stay informed about travel industry trends?

Discuss your methods for staying updated on travel trends, such as attending industry conferences, reading relevant publications, or participating in professional networks. Show your enthusiasm for continuous learning.

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How would you approach sustainability in corporate travel management?

Highlight your commitment to sustainability by discussing any experience you have in implementing eco-friendly practices. Discuss how you would work with stakeholders to reduce emissions and improve overall travel responsibility.

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Global Benefits Group was founded in 1981. This company provides multiple insurance packages and options as well as other financial services. Their headquarters are located in Foothill Ranch, California.

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Full-time, on-site
DATE POSTED
April 16, 2025

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