Lead Product Manager

As a Lead Product Manager at Grab, you will lead the strategy and execution of KYC/KYB solutions, ensuring they align with both business objectives and regulatory standards. Your role includes collaborating with engineering, compliance, and design teams to create secure identity verification processes, optimizing fraud prevention strategies, and enhancing conversion rates.

To apply for the Lead Product Manager role at Grab, you should have 9+ years of product management experience, with at least 5 years in identity verification or fraud prevention within fintech or e-commerce. A strong understanding of KYC/KYB processes and proven leadership in launching user verification platforms is essential.

Grab encourages professional growth by providing a dynamic work environment where creative problem solvers can thrive. You will have access to mentorship opportunities, collaborative projects, and resources that enhance your skills in identity management and product strategy.

At Grab, you can expect a hybrid work environment that combines the benefits of both in-office collaboration and remote flexibility. This allows you to engage with your cross-functional team effectively while also managing your work-life balance.

Grab offers a comprehensive benefits package that includes term life insurance, medical insurance, customizable benefits through GrabFlex, parental and birthday leave, volunteering time off, and a confidential Grabber Assistance Program to support employees through life's challenges.

When answering this question, focus on specific projects where you implemented KYC/KYB solutions, detailing your approach, challenges faced, and how you measured success. Highlight your understanding of regulatory requirements and how they shaped your strategy.

Describe your methodology for prioritizing features based on business goals, user feedback, and regulatory demands. Discuss how you involve cross-functional teams in the prioritization process and the metrics you use to evaluate feature success.

Outline specific strategies you’ve utilized to prevent fraud, such as data analysis techniques, user feedback collection, and industry research. Emphasize the importance of adaptability and continuous improvement in these strategies.

Share your experiences of working with varied teams. Discuss your approach to communication, conflict resolution, and how you facilitate collaboration to ensure that product goals are met efficiently.

Identify key performance indicators (KPIs) you focus on, such as conversion rates, customer satisfaction scores, and compliance metrics. Articulate how these metrics impact decision-making and product enhancements.

Reflect on a specific instance of failure, what led to it, and the lessons learned. Emphasize the importance of resilience, adapting strategies, and how the experience shaped your approach toward future product launches.

Discuss tools you rely upon for project management, data analysis, user feedback collection, and team collaboration. Highlight how these tools facilitate better insights and efficiency in product processes.

Convey your methods for staying informed, such as industry publications, attending conferences, and networking with peers. Discuss how you apply this knowledge to drive innovation in your product strategies.

Provide an example of an innovative solution you implemented. Explain the thought process behind it, how you garnered support from stakeholders, and the positive outcome it produced.

Describe your approach to managing expectations, including setting clear communication channels, regular updates, and seeking feedback. Emphasize the importance of transparency and alignment with business goals.