International Payroll Specialist - job 1 of 2

About the job

The Finance team is actively seeking an International Payroll Specialist. This role demands expertise in international payroll regulations, coupled with hands-on experience in efficiently managing monthly/semi-monthly payroll processes on a global scale, in collaboration with outsourced payroll vendors. The ideal candidate thrives in high-pressure, fast-paced environments, showcasing not only a commitment to data accuracy and analytics but also strong communication skills and effective vendor management. A key aspect of the role involves fostering continuous improvement and process simplification. Reporting directly to the International Payroll Manager, the incumbent will work closely with People Ops (HR), and external payroll vendors to ensure seamless collaboration and streamlined operations.

• Payroll Inputs: Verify payroll inputs for individual countries by consolidating information from various internal sources.
• Payroll Administration: Execute and manage end-to-end payroll processing ensuring accuracy and compliance for individual countries. Maintain proper reconciliation process for monthly and semi-monthly payrolls.
• Collaboration with People Ops: Partner closely with the People Ops team to confirm and incorporate all inputs related to contractual changes and variables, ensuring adherence to agreed-upon KPIs.
• Payroll Compliance: Resolve compliance issues for states and federal regulatory agencies. Ensure local regulatory procedures are followed for new hires, payroll changes, and terminations. 
• Regulatory Awareness: Work closely with key internal stakeholders to keep teams informed and compliant with changes in local country-specific regulations.
• Employee Queries: Handle and address employee inquiries related to payroll, ensuring timely and accurate responses. Proactively communicate updates and changes in the payroll process to foster transparency and understanding among employees.
• Collaboration with Finance Team: Collaborate with People Ops and the wider finance team on monthly payroll processes.
• Vendor Management: Partner closely with the International Payroll Manager and vendors to navigate local regulations related to payroll, stocks, taxes, and social security.
• Escalation Handling: Provide support and manage escalations in a timely manner, effectively handling internal and external stakeholders in the process.
• Project Collaboration: Partner on specific projects aimed at process improvements and automation, contributing to the overall efficiency of payroll operations.

• Experience: 2+ years of proficiency in International Payroll is essential. 
• Experience in US payroll and one or more of the following countries is a plus: Canada, Bulgaria, Colombia, France, India, Israel, Mexico, Netherlands, Philippines, Singapore, Spain, Japan, Australia and the UK.
• Knowledge Base: Solid understanding of international payroll, including income tax, social security, pension/benefits, and awareness of payroll-changing legislation.
• Communication Skills: Exceptional communication and collaboration skills are crucial, especially when working with individuals possessing diverse skill sets.
• Adaptability: Ability to adjust rapidly to changing demands and priorities in a dynamic work environment.
• Results-Oriented: A results-oriented professional with a reliable and proactive approach to tasks - someone who takes initiative and gets things done.
• Deadline Management: Comfortable working with deadlines and performing effectively under pressure.
• Curiosity and Growth Mindset: A “highly curious” individual with a growth mindset, eager to continuously learn and develop within the role.

• Recognition or certification from any Payroll Association is highly valued.
• Technology industry/start-up experience is an asset

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
• Hopper covers 100% of the premiums for group insurance plan.
• Hopper offers life, short term and long term disability coverage.
• All employees have access to an 401K plan with automatic pre-tax withdrawals per pay.
• Please ask us about our very generous parental leave, much above industry standards!
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships. 

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. 

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. 

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

 Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline. 

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace. 

Come take off with us!