As a Customer Experience Banker at Huntington, your key responsibilities will include providing excellent customer service, accurately processing transactions, and proactively identifying financial needs of both individual and business customers. You'll also be involved in educating customers on our deposit products, fostering relationships through follow-up calls and referrals, and collaborating with other bank areas to enhance customer experience.

To qualify for the Customer Experience Banker position at Huntington, you should have at least a high school diploma or GED, with a minimum of one year of customer service experience or military service in a similar administrative role. A Bachelor's Degree is also acceptable. Preferred candidates have at least one year of experience in banking or financial services and proficiency in cash handling and technology, including mobile and online banking services.

Huntington is committed to the professional development of its team members. As a Customer Experience Banker, you'll have opportunities to voice your ideas, engage in sales training, and participate in mentorship programs designed to enhance your career. You can also explore additional roles within the bank, providing pathways for advancement as you grow your skills and expertise.

At Huntington, the work environment for a Customer Experience Banker is dynamic and collaborative. You'll be part of a supportive team that values inclusivity and innovation. While this role is primarily office-based, Huntington offers flexible work arrangements for certain positions, allowing balance between in-office and remote work to foster community and teamwork.

Yes, Huntington provides comprehensive training for new Customer Experience Bankers. This includes understanding banking operations, customer service excellence, and sales techniques. You'll receive guidance to navigate customer interactions effectively, ensuring that you are well-prepared to meet the diverse needs of our clients.

When answering this question, reflect on your passion for customer service and how the role aligns with your career goals. Mention your enthusiasm for helping customers achieve their financial objectives and how being part of Huntington’s community-driven culture resonates with you.

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you addressed a customer’s concern. Highlight your communication skills, problem-solving abilities, and dedication to ensuring customer satisfaction.

Discuss your organizational skills and how you stay calm under pressure. Mention techniques you use to prioritize tasks, such as assessing urgency and importance, while ensuring each customer feels valued during their interaction with you.

Talk about the importance of understanding customer needs through active listening and effective communication. Highlight your experience with follow-up calls, educating customers about products, and seeking referrals as part of a disciplined sales process.

Express your familiarity with various banking technologies, mentioning any specific tools or software you have used in the past. Emphasize your eagerness to learn and adapt to new technologies that enhance customer interactions.

Share your approach to explaining complex financial concepts in simple terms. Emphasize the importance of tailoring the conversation based on customer understanding, and how you ensure they feel empowered to make informed decisions.

Illustrate your strategies for managing stress, such as staying organized, taking deep breaths, and keeping a positive mindset. Mention specific experiences where you effectively handled busy periods while maintaining excellent customer service.

Discuss any relevant experience managing cash transactions, ensuring accuracy in handling currencies, and balancing drawers. Highlight your attention to detail and commitment to following security protocols related to cash management.

Express your belief in teamwork and collaboration. Talk about how you enjoy sharing knowledge with colleagues, supporting each other’s growth, and engaging in team-building activities that enhance workplace morale.

Articulate your vision of exceptional customer service, emphasizing empathy, active listening, and proactive problem-solving. Share examples of how you have gone above and beyond to exceed customer expectations in previous roles.