Senior Sales Operations Lead

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As Sales Operations Lead for for the COO office, you will be focusing on driving revenue growth through strategic insights, process optimization, and cross-functional collaboration. This role involves managing the sales forecasting process, analyzing performance metrics, and ensuring alignment with business objectives to enhance sales effectiveness and operational excellence. The role includes supporting the leadership team by providing high-level data analysis, strategic recommendations, and operational leadership. This role will be pivotal in driving business growth, optimizing sales processes, and ensuring that the sales organization meets its revenue targets. You will have a deep understanding of the Data Available, marketing and sales processes and network of experts you can call on to test ideas and gather feedback fast. This is an evolving role that will grow as you build capabilities and leverage AI to make your work more effective.

Revenue Growth– Create resources to monitor strategic initiatives to enhance revenue growth in collaboration with sales leadership and key business units.

Sales Forecasting & Reporting – Develop and manage sales forecasting processes, ensuring alignment with business goals and providing key performance insights.

Sales Performance Analysis – Analyze sales data and KPIs to assess effectiveness, identify trends, and recommend areas for improvement.

Process Optimization – Lead efforts to streamline sales operations, data preparation, enhance efficiencies, and implement best practices.

CRM & Data Management – Actively participate in the CRM optimization process to ensure data integrity, accurate reporting, and visibility into sales pipeline and revenue projections.

Cross-Functional Collaboration – Work closely with senior leadership, finance, marketing, and product teams to support strategic alignment and operational success.

Sales Enablement – Develop tools, resources, and strategies to boost sales team productivity,

Strategic Support & Special Projects – Provide insights and analysis for leadership initiatives, including M&A, go-to-market strategies, and high-priority projects.

Business Analysis & Reporting

• Prepare and analyze key historical and predictive performance metrics using tools like Excel and Power BI.
• Deliver monthly and quarterly reports, offering actionable insights for leadership.
• Enhance and develop new reporting assets to meet evolving business needs.

Process Definition & Enhancement

• Improve operational reporting processes to enhance efficiency and accuracy.
• Standardize and simplify reporting assets in alignment with the global operating model.
• Implement cross-functional initiatives with global and regional teams.

Business Partnering – Serve as a trusted advisor, translating complex data into clear insights to support informed decision-making across the organization.

• Bachelor’s degree in Business, Economics, Finance, Marketing, or a related field; MBA or advanced degree preferred.
• Minimum 8 years of experience in senior sales operations, business analytics, or a related leadership role, with a focus on revenue growth and strategy.
• Proven track record in managing sales forecasting, performance analysis, and process optimization at a senior level.
• Preferred: Experience in SaaS, technology-driven organizations, or other high-growth industries.
• Affinity for working with data and transforming it into management reporting information
• Professional fluency in English

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.