Sales Operations Coordinator

As a Sales Operations Coordinator at Informa Festivals, your primary responsibilities will include enhancing sales processes, managing Salesloft users and sales cadences, maintaining Salesforce and Excel reports, and ensuring timely lead delivery to sales teams. You’ll also support various commercial teams across Intelligence, eLearning, Advisory, and Events while championing diversity and inclusion within the workplace.

To apply for the Sales Operations Coordinator role at Informa Festivals, you should possess sharp organizational skills, excellent communication abilities, and a drive for high-quality work. Familiarity with MS applications, especially Excel, is important. While experience with Salesforce and Salesloft is a plus, we welcome candidates who are eager to learn and grow.

The Sales Operations Coordinator plays a crucial role in streamlining processes and ensuring the efficiency of the sales team, thereby directly contributing to Informa Festivals' objectives of driving innovation and creating immersive experiences. By maintaining accurate sales data and supporting team members, you help the organization achieve its goals in the competitive B2B event space.

At Informa Festivals, we prioritize career development for our Sales Operations Coordinators. Expect bespoke training, mentorship opportunities, and access to thousands of courses on LinkedIn Learning. We support internal job moves and provide a clear path for advancing your career within an inclusive and rewarding environment.

Informa Festivals offers a variety of benefits to Sales Operations Coordinators, including flexible work arrangements, generous annual leave, a ShareMatch scheme, and comprehensive health support. Our focus on community engagement through social events and volunteer days further enhances the positive work culture.

In your response, highlight specific instances where you utilized Salesforce or Salesloft to streamline sales processes, manage data, or improve efficiency. Share examples of how you maintained up-to-date records or supported team onboarding with these tools.

Discuss your approach to task prioritization, using tools or methods such as the Eisenhower Matrix or to-do lists. Provide examples of how you’ve managed competing priorities while ensuring that critical sales processes remained uninterrupted.

Share a specific example where you identified a bottleneck in the sales process and successfully implemented a solution. Discuss the impact of your changes on team productivity and sales outcomes.

Explain your methods for maintaining data accuracy, including regular audits, cross-referencing with other reports, and proactive communication with team members about data entry. Mention tools you use for reporting and visualizing sales data.

Describe your experience in promoting open communication, organizing joint training sessions, or using collaborative tools that help bridge gaps between different commercial teams. Illustrate how these strategies have enhanced teamwork in your prior roles.

Detail your onboarding process for new Salesloft users, such as creating user guides, conducting training sessions, and providing ongoing support. Emphasize the importance of making sure they feel comfortable with the platform.

Discuss how you leverage Salesforce and Excel to track key sales performance metrics. Mention the types of reports you create and how you analyze this data to provide actionable insights to your sales team.

Provide an example of a challenging situation, such as a significant data discrepancy, and elaborate on how you approached and resolved it. Focus on problem-solving skills and how you maintained team morale and focus.

Explain your methodology for keeping documentation current, such as regular reviews, incorporating feedback from team members, and ensuring that all materials are accessible to users. Emphasize your attention to detail and commitment to clarity.

Share specific initiatives or practices you’ve implemented to promote diversity and inclusion within your teams. Examples could include organizing diversity training, advocating for inclusive hiring practices, or celebrating diverse cultures within the organization.