Manager of Billings, Credit & Collections

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Overview:
We are seeking an experienced and dynamic Manager/Sr. Manager of Billings, Credit & Collections to lead and transform our billings and collections processes. In this pivotal role, you will oversee the Billings, Credit & Collections team and related functions, collaborating closely with Revenue Operations and Revenue Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. Your leadership will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance.

Key Responsibilities:

• Leadership & Management: Oversee the billings, credit & collections teams, ensuring day-to-day operations are efficient and effective. Foster a high-performance culture and motivate team members to exceed targets.

• Process + Systems: provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation(s).

• Own the end-to-end Sales Tax and VAT compliance process, including registration, rate management, tax determination, filings, audits, and cross-functional coordination to ensure accurate and timely reporting across all jurisdictions.

• Monitoring & Reporting: Monitor and report on accounts receivable status, aging, and collections activities. Provide regular updates on key metrics to Finance leadership and make data-driven recommendations for improvement.

• Customer Engagement: Negotiate payment plans and settlements with delinquent customers, initiating legal actions when necessary. Engage with customers to ensure timely payments and resolve escalations.

• KPI Reporting: Prepare and present monthly and quarterly reports on billings, credit, and collections performance, highlighting areas for improvement.

• Financial Support: Support month-end close processes and financial reporting reviews.

• Assist with internal and external audits, ensuring compliance and accuracy.

Who You Are:

• Minimum of 10+ years of experience in Accounting/Billings/Collections, with at least 3 years in a people management role. Experience in high-growth enterprise SaaS or technology public companies is highly desirable.

• Technical Expertise: Strong knowledge of accounting principles, billings operations, credit analysis, and collections techniques. Proficiency in ERP systems Netsuite (a must), Salesforce (a plus) and Anrok (a plus)

• Process Design & Improvement: Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration.

• Leadership & Team Building: Demonstrated ability to lead and motivate high-performing, customer-focused teams in both onshore and offshore locations.

• Communication & Organizational Skills: Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems, take initiative, and maintain confidentiality of sensitive information
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $125,000 - $155,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.