Technical Business Analyst II
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Enterprise Applications team is responsible for all applications and data visibility about our customers. The Technical Business Analyst is an integral member of Enterprise Application, assessing the business needs and providing technical direction to our overall system needs. They help define functional requirements and technological solutions within the Enterprise Application Team at Jamf. They are responsible for understanding, prioritizing, proposing, and communicating the changes needed within our systems to serve the business needs of Jamf.
The Technical Business Analyst II reviews, analyzes and evaluates users' needs to create systems solutions that support the overall business strategies. They will serve as an influence for validating and prioritizing new business requirements for systems and workflows in their purview. They are ultimately responsible for the intake process of project delivery. This role will work closely with both business partner stakeholders and solution architects to support solution review and design processes, refine, and prioritize user stories, and work with internal teams to facilitate project delivery and ultimately help Jamf achieve business goals.
What you can expect to do in this role:
- Maintain a working knowledge of core Jamf business and assigned Enterprise systems, including but not limited to Salesforce, Oracle, ServiceNow, and middleware integrations.
- Work directly with business stakeholders and technical teams, leveraging a technical understanding of existing systems and business processes.
- Translate business needs into technical requirements for implementation by engineering teams.
- Develop and own the refining and prioritizing user stories in the product backlog.
- Act as an initial technical point of contact to assess and triage customer-reportedissues.
- Participate in the review and validation of system features.
- Partner with solution architects and technical delivery teams to support requirements refinement & design of technical solutions.
- Lead and be main point of contact for the intake process by reviewing and translating requirements and providing analysis on impact to overall systems and processes.
- Support efforts to ensure effective documentation, management, and validation of requirements from ideation to technical refinement, implementation, and testing.
- Mentor other TBA's; drive enforcement of standards, tools, and methodologies.
- Tracks progress of tasks cross functionally to see if they are on plan with committed delivery dates, identifying potential roadblocks and/or dependencies.
- Communicate early and often to the broader team on progress and changes to planned delivery dates and identified downstream impacts.
- Observe various business processes and identifies and recommends opportunities for improvement.
- Communicate needs and problems competently to both technical and non-technical stakeholders.
- Organize and contribute to meetings with technical, business, and operational data owners.
- Regularly manage competing priorities across multiple efforts at varying stages within the project lifecycle.
What we are looking for:
- High School Diploma / GED (Required)
- BA/BS in Business Administration or related field (Preferred)
- A combination of relevant experience and education may be considered
- Minimum of 3 years of experience in business analyst or software development role. (Required)
- Working knowledge of JIRA or similar project management software. (Preferred)
- Working knowledge of the Salesforce.com platform. (Preferred)
- Working knowledge of the Oracle platform. (Preferred)
- Working knowledge of the ServiceNow platform. (Preferred)
- Working knowledge of middleware integrations. (Preferred)
- Experience gathering inputs and synthesizing into business outcomes.
- Ability to develop effective relationships at all levels of the organization.
- Proficient working with cross functional teams, including demonstrated motivation, influence, and the ability to drive change across all levels of the organization and geographical boundaries.
- Ability to work on projects simultaneously in a fast-paced environment.
- Strong facilitation and knowledge transfer skills.
- Ability to manage multiple priorities and consistently complete time sensitive tasks.
How we help you reach your best potential:
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
#LIRemote
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion for all, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Jamf, we’re on the lookout for a Technical Business Analyst II to join our Enterprise Applications team in beautiful Minneapolis, MN. This role is all about bridging the gap between our tech teams and business stakeholders, helping to define functional requirements and technological solutions that drive our systems and support our customers. You’ll be assessing business needs, prioritizing changes, and ensuring that our ways of working are both efficient and effective. Your role will also involve maintaining a deep understanding of core Jamf business applications, like Salesforce and Oracle, while acting as the catalyst for project delivery processes. You'll work closely with both technical and non-technical teams, ensuring that the right communication flows and that the needs of our users are met. At Jamf, we believe a thriving culture comes from transparency and trust, so we want you to feel empowered to bring your unique ideas to the table. With the opportunity to mentor others, manage competing priorities, and continuously improve our systems and processes, you’ll have a real impact on Jamf’s success. Plus, our commitment to work-life balance means you’ll have the flexibility to thrive in your role while also enjoying life outside of work. If you’re curious, resourceful, and ready to join a company that celebrates diversity and innovation, we can’t wait to hear from you!
Our mission is simple: To help organizations succeed with Apple.
10 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
