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Auto Glass Lead Technician

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

You’ve probably never thought about working with vehicle glass for a living – you’re not alone! Our everyday heroes come from all sorts of backgrounds, many of which have little (or no) mechanical experience. If you’re naturally curious and have a customer service mindset, we’ll teach you the rest.

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands-on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You’ll Get
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do
• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
• Provide Advanced Driver Assistance Systems (ADAS) recalibration services using Safelite’s tools and processes.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items to customers.
• All other duties as assigned.

What You’ll Need
• Age: Must be 18 years of age or older.
• Valid state-issued driver’s license required.
• Safelite SafeTech™ certification required.
• The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.
• Flexibility with hours and days trained/worked, as workloads fluctuate.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 75 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
• High School Diploma/GED/Equivalent preferred; ability to read, write and interpret technical directions required.

#LI-RECRUITERTAG

Base Pay Range Min - Max (in $USD):

$21.00 - $26.00

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$48880 / YEARLY (est.)
min
max
$43680K
$54080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Auto Glass Lead Technician, Jobs for Humanity

At Safelite, we believe that working with auto glass can lead to an exciting career, and we're looking for a talented Auto Glass Lead Technician to join our dynamic team in Colorado Springs, Colorado. If you're curious, have a knack for problem-solving, and love delivering top-notch customer service, this role could be your opportunity to shine! As an Auto Glass Lead Technician, you'll be the face of Safelite, providing efficient vehicle glass repair and replacement services, whether in our shop or out on the road with our Mobile Glass Shop. Using industry-leading tools and technology, you'll become proficient in everything from Advanced Driver Assistance Systems (ADAS) recalibration to ensuring every customer receives quality service that exceeds their expectations. We provide thorough training, a benefits package worth over $10k, additional tuition reimbursement, and a supportive work culture that values work/life balance. Our Auto Glass Lead Technicians come from diverse backgrounds, so don’t worry if you don’t have a mechanical background; we’ll help you tap into your potential. Are you ready to take the leap and start a rewarding career with Safelite? Join us and be part of a team dedicated to making a difference in the lives of our customers and the community!

Frequently Asked Questions (FAQs) for Auto Glass Lead Technician Role at Jobs for Humanity
What are the primary responsibilities of the Auto Glass Lead Technician at Safelite?

The Auto Glass Lead Technician at Safelite is responsible for providing vehicle glass repair and replacement services, both in-shop and through the Mobile Glass Shop. This role involves ensuring safety and quality in every job, conducting Advanced Driver Assistance Systems (ADAS) recalibrations, and effectively using various Safelite tools. Additionally, the technician will communicate with customers and promote Safelite’s services.

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What qualifications do I need to become an Auto Glass Lead Technician at Safelite?

To become an Auto Glass Lead Technician at Safelite, you must be at least 18 years old, possess a valid state-issued driver’s license, and have Safelite SafeTech™ certification. While a high school diploma or equivalent is preferred, having the ability to interpret technical directions is crucial. Candidates should also be physically able to lift up to 75 lbs and work outside in varying weather conditions.

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How does Safelite support the career growth of Auto Glass Lead Technicians?

Safelite supports the career growth of Auto Glass Lead Technicians by providing thorough training, access to industry-leading tools, and a strong focus on professional development. The company offers tuition reimbursement of up to $5,250 annually and a benefits package valued at over $10k, encouraging employees to pursue and enhance their skills within the auto glass industry.

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What tools and technologies do Auto Glass Lead Technicians use at Safelite?

Auto Glass Lead Technicians at Safelite utilize a range of advanced tools and technologies, including True Seal®, Ezi-Wire™, and the Glass Table System (GTS). They also operate Safelite’s handheld Mobile Resource Management (MRM) technology to streamline processes and enhance customer service, making their work more efficient and effective.

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What kind of work environment can Auto Glass Lead Technicians expect at Safelite?

Auto Glass Lead Technicians at Safelite can expect a dynamic work environment that combines shop work with on-the-go applications using the Mobile Glass Shop. Technicians need to be adaptable, as they may face various weather conditions while maintaining a professional appearance and delivering excellent customer service.

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Common Interview Questions for Auto Glass Lead Technician
What motivates you to work in the auto glass repair industry?

When answering this question, highlight your passion for hands-on work, your interest in automotive technology, or your desire to provide exceptional customer service. Mention how the impactful and rewarding nature of the role motivates you to excel.

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How do you handle difficult customer situations?

In your response, emphasize your problem-solving skills and commitment to customer satisfaction. Provide an example of a past experience where you handled a challenging customer with empathy and effective communication.

Join Rise to see the full answer
Can you describe your experience with using technical tools or systems?

Discuss any relevant experiences you have had with automotive tools or technologies, such as those used in glass repair. If you lack direct experience, express your eagerness to learn and adapt to using Safelite's tools.

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What safety protocols do you follow while performing repairs?

Explain your understanding of safety practices, such as wearing personal protective equipment, maintaining a clean workspace, and following industry safety standards to ensure not just your safety but also that of your customers.

Join Rise to see the full answer
How do you prioritize tasks during a busy workday?

Detail your approach to time management and organization. Discuss how you identify urgent tasks and balance multiple responsibilities while maintaining quality service.

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What do you know about Safelite and our customer service philosophy?

Research Safelite’s company values and customer service ethos, and convey how they resonate with you. Highlight how their commitment to high-quality service and inclusivity aligns with your professional goals.

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How would you handle a situation where you don’t have the tools needed for a specific job?

Demonstrate your problem-solving skills by mentioning potential solutions, such as finding alternative tools, communicating with your team, or seeking guidance from a supervisor to ensure the job’s completion efficiently.

Join Rise to see the full answer
Describe a time when you learned something new to improve your work performance.

Share an experience where you actively pursued learning, whether through formal training or self-study. Highlight how this new knowledge positively impacted your performance or the outcome of a project.

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What steps do you take to ensure the quality of your work?

Discuss any quality assurance methods you employ, such as double-checking your work, understanding the specifications for repairs, and seeking feedback from supervisors or peers to continually improve your skills.

Join Rise to see the full answer
Why do you think you would be a good fit for the Auto Glass Lead Technician role at Safelite?

In your answer, align your skills, experiences, and values with Safelite's mission. Emphasize your customer service mindset, willingness to learn, and adaptability in different situations, showcasing how you can contribute to the team.

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Full-time, on-site
DATE POSTED
March 20, 2025

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