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Customer Advocate - job 2 of 11

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Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Competitive weekly base pay starting at $XX/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

#LI-RECRUITERTAG

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$55000 / YEARLY (est.)

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$50000K

$60000K

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What You Should Know About Customer Advocate, Jobs for Humanity

At Safelite, we pride ourselves on being more than just an auto glass company; we’re a place that values people and their diverse backgrounds, which is why we are excited to welcome a Customer Advocate to our team in Hooksett, New Hampshire. If you're an organized and energetic individual who thrives in a fast-paced environment, this position could be a perfect fit for you! As a Customer Advocate, you will be the first friendly face our customers encounter, managing everything from administrative tasks to delivering stellar customer service. You will handle inbound calls, emails, and in-person interactions, ensuring each customer leaves with a smile. Additionally, you’ll tackle tasks like work order management and invoicing with impeccable attention to detail. Each day offers a new opportunity to impress our customers and provide creative solutions to their challenges. Safelite believes in investing in our team, which is why we offer a competitive starting pay, an extensive benefits package worth over $10k, and tuition reimbursement of up to $5,250 annually. Your success is our priority, and we'll provide all the training and resources you need. Join us at Safelite, where we don’t just fix auto glass; we help you build a fulfilling career while maintaining a balanced life.

Frequently Asked Questions (FAQs) for Customer Advocate Role at Jobs for Humanity

What are the main responsibilities of a Customer Advocate at Safelite?

As a Customer Advocate at Safelite, your primary responsibilities include welcoming customers, managing administrative processes, handling service issues via phone and email, and ensuring efficient communication with our team. You will play a crucial role in delivering a memorable customer experience through your organizational skills and ability to resolve concerns quickly.