Hilo Operations Manager

The Hilo Operations Manager at KapohoKine Adventures will oversee daily operations, manage team dynamics, and ensure an exceptional experience for guests. Key responsibilities include coordinating with team members, vendors, and partners, leading multi-tasking efforts, and tackling daily challenges to maintain a positive work environment that reflects the beauty of Hawaii.

While experience in the industry is encouraged, it is not required for the Hilo Operations Manager position at KapohoKine Adventures. Candidates must be over 21 years old, able to lift 25 pounds, and feel comfortable driving large vehicles. A positive attitude and good swimming ability are essential, as the job is centered around outdoor activities in Hawaii.

As a Hilo Operations Manager at KapohoKine Adventures, you can expect a fast-paced team environment filled with dynamic interactions. You'll be part of a supportive group that emphasizes collaboration while working outside amidst Hawaii's stunning nature. This environment is perfect for individuals who enjoy engaging with guests and appreciate the beauty of the outdoors.

The salary for the Hilo Operations Manager position at KapohoKine Adventures starts at $65,000 and can go up to $75,000 per year depending on experience and qualifications. This competitive compensation package is complemented by health benefits, including dental and vision coverage.

When applying for the Hilo Operations Manager position at KapohoKine Adventures, applicants must submit both a cover letter and a resume, as applications without these documents will not be considered. It’s essential to highlight relevant experiences and express your passion for the role and the beautiful place we call home.

When answering this question, highlight any past managerial experience you've had in similar settings. Be sure to discuss specific situations where you successfully led a team through challenges, supported coworkers, and delivered great customer service, especially in outdoor settings.

Explain your strategies for time management and task prioritization. You might share your approach to assessing which tasks are urgent, delegating responsibilities, and how you remain flexible enough to adjust to unexpected situations while keeping morale high.

Employ a method that emphasizes communication and understanding. Discuss your process for encouraging open dialogue, mediating disputes, and fostering a collaborative work atmosphere that addresses underlying issues while promoting team harmony.

Focus on the importance of a positive attitude, good communication skills, and empathy for guests. Share examples from your experience where you went above and beyond to ensure customer satisfaction in challenging situations.

Draw from personal experience to illustrate your adaptability. Tell a story that showcases your ability to think on your feet, re-evaluate priorities, and lead your team effectively through sudden changes or challenges.

Discuss your knowledge of safety measures vital in outdoor environments. Highlight the importance of risk assessments, staff training, guest safety practices, and emergency procedures and how you've implemented these in previous roles.

Talk about the tools and methods you use for ongoing communication, such as daily briefings, updates, and feedback sessions. Emphasize the importance of a collaborative atmosphere where team members feel comfortable sharing their views.

Share your genuine passion for Hawaii and the outdoor industry. Explain how KapohoKine Adventures' values align with your personal and professional goals and your eagerness to contribute to the team’s success.

Outline a method that prioritizes listening, empathy, and problem resolution. Describe steps you would take to understand the guest’s concerns, offering solutions to rectify the situation, and ensuring they leave with a positive impression.

Discuss key traits such as leadership, communication skills, adaptability, and a proactive approach to problem-solving. Offer examples from your past experience that demonstrate these qualities in action, showcasing how they contributed to a positive team and guest experience.