Manager, Commercial Casualty

As a Manager, Commercial Casualty at Kemper, your key responsibilities include overseeing the management and control of property and casualty claims within your designated geographic area. This involves conducting interviews, selecting and training personnel, ensuring compliance with company policies, providing timely and proper claims investigation, and reviewing incoming lawsuits to guarantee they're managed correctly. Your role is essential in fostering a positive work environment and ensuring that your unit meets its operational objectives.

To qualify for the Manager, Commercial Casualty role at Kemper, you are required to have a minimum of five years of claims handling experience, with a strong proficiency in various types of claims management, particularly bodily injury claims. Prior supervisory experience is preferred, and candidates must apply for and possess any necessary state licenses and maintain continuing education. Strong leadership, customer service, and claims handling skills are vital.

The hiring process for the Manager, Commercial Casualty position at Kemper typically involves submitting your resume and application through the careers page, followed by a series of interviews with hiring managers and team members. You will be assessed on your experience, skills, and approach to managing claims in a professional environment that promotes diversity and equal opportunity.

Kemper offers a competitive salary range of $77,100 to $128,500 for the Manager, Commercial Casualty position. Your compensation package will be determined based on your experience, skills, education, and geographic location, and it includes additional benefits, such as medical, dental, and 401k plans.

Yes, the Manager, Commercial Casualty position at Kemper is an in-office role located in Birmingham, Alabama, as well as in other locations such as Doral, Florida, and Henderson, Nevada. This setup fosters a collaborative environment where you can effectively manage your team's day-to-day operations and engage directly with your colleagues and clients.

When answering this question, highlight your previous roles in claims management, detailing any supervisory positions you've held. Discuss specific examples of claims you've handled, particularly complex or challenging cases, and how you ensured compliance with company policies and state regulations.

Emphasize qualities like effective communication, decisiveness, and the ability to mentor others. Speak to your experience in fostering a positive work environment and how you prioritize team development and performance.

Use specific instances to showcase your conflict resolution skills. Discuss how you approach conflicts with empathy, maintain open communication, and strive for collaborative solutions that benefit both the team and the organization.

Talk about your familiarity with state regulations and corporate guidelines. Describe how you keep yourself updated on changes in the industry and ensure that your team adheres to these regulations through training and regular reviews.

Discuss your approach to setting clear performance goals and conducting regular evaluations. You might talk about how you provide constructive feedback and seek to develop your team’s skills through ongoing training and support.

Provide a detailed example of a challenging claim, describing the complexity involved and the steps you took to properly investigate and resolve it. Highlight how your leadership and problem-solving skills contributed to the outcome.

Share specific strategies you’ve implemented to improve customer service, such as training your team on best practices or introducing technology to streamline communication with clients. Highlight the importance of empathy and responsiveness in your approach.

Illustrate your time management techniques, such as prioritizing tasks based on urgency and importance. Discuss any tools or methods you use to keep your team organized and focused on key objectives.

Express your passion for the industry and helping clients navigate their claims successfully. Share personal motivation and experiences that drive you to excel in your work and make a meaningful impact.

Explain your approach to handling difficult conversations with professionalism and empathy. Describe how you maintain a calm demeanor, use de-escalation techniques, and redirect the conversation toward a constructive resolution.