CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.
The Opportunity:
The Sales Department Clerk (Retail Associate) is located at AG Retail Los Angeles and reports directly to the Sales Manager. We are looking for a dynamic individual who has the interpersonal skills to provide prompt, efficient, and exceptional sales assistance within our customer-oriented environment.
What Your Impact Will Be:
Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
Share information on store events, promotions, and activities with customers.
Promptly and accurately process all point-of-sale transactions.
Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
Communicate merchandise and service needs to management on timely basis.
Provide assistance to accomplish team and company goals.
What We’re Looking For:
Sales experience in the specialty retail or service industry preferred.
Must possess basic computer skills; some experience using a POS System, preferable.
Must be willing to work a flexible retail schedule, including days, nights, and weekends.
Hourly:
The base hourly rate for this position is between $17.28 and $19.50.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.
Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
Mattel Investor Highlights
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Join the team at American Girl, a beloved subsidiary of Mattel, as a Sales Department Clerk (Retail Associate) in Los Angeles! Here, creativity is not just a trait, it's our superpower. In this part-time role, you’ll play a pivotal role in providing exceptional experiences for our customers. The retail environment is dynamic, offering a perfect blend of interaction and excitement. You’ll be the friendly face our customers turn to, swiftly addressing inquiries and guiding them through our amazing product range. From processing transactions at our point-of-sale to sharing enchanting store events, your contributions will directly impact each visitor's experience. We’re seeking individuals with strong interpersonal skills and a knack for customer service, who can work collaboratively to meet team goals while embracing the spirit of fun that makes American Girl unique. Your schedule will have flexibility, allowing you the opportunity to engage during busy days and weekends. This position offers competitive pay, with a base hourly rate between $17.28 and $19.50. If you’re passionate about creating lasting memories and want to be part of a team that celebrates inclusion and diverse perspectives, we want to hear from you. Seize this opportunity to inspire joy and wonder through thoughtful engagement and service in a vibrant retail setting. At Mattel, we believe that every unique voice enriches our team—and we welcome you to apply, even if your experience isn’t a perfect match. Dive into a colorful world where play meets purpose and let’s create magic together!
Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.
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