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Sales Department Clerk Part time

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: 

The Sales Department Clerk (Retail Associate) is located at AG Retail Los Angeles and reports directly to the Sales Manager. We are looking for a dynamic individual who has the interpersonal skills to provide prompt, efficient, and exceptional sales assistance within our customer-oriented environment. 

 

What Your Impact Will Be: 

  • Approach, acknowledge and assist customers promptly; handle multiple customers effectively. 

  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability. 

  • Share information on store events, promotions, and activities with customers. 

  • Promptly and accurately process all point-of-sale transactions. 

  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges. 

  • Communicate merchandise and service needs to management on timely basis.   

  • Provide assistance to accomplish team and company goals. 

Qualifications

What We’re Looking For: 

  • Sales experience in the specialty retail or service industry preferred. 

  • Must possess basic computer skills; some experience using a POS System, preferable. 

  • Must be willing to work a flexible retail schedule, including days, nights, and weekends. 

 

Hourly:
The base hourly rate for this position is between $17.28 and $19.50.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

 

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
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Average salary estimate

$38205 / YEARLY (est.)
min
max
$35850K
$40560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Department Clerk Part time, Mattel

Join the team at American Girl, a beloved subsidiary of Mattel, as a Sales Department Clerk (Retail Associate) in Los Angeles! Here, creativity is not just a trait, it's our superpower. In this part-time role, you’ll play a pivotal role in providing exceptional experiences for our customers. The retail environment is dynamic, offering a perfect blend of interaction and excitement. You’ll be the friendly face our customers turn to, swiftly addressing inquiries and guiding them through our amazing product range. From processing transactions at our point-of-sale to sharing enchanting store events, your contributions will directly impact each visitor's experience. We’re seeking individuals with strong interpersonal skills and a knack for customer service, who can work collaboratively to meet team goals while embracing the spirit of fun that makes American Girl unique. Your schedule will have flexibility, allowing you the opportunity to engage during busy days and weekends. This position offers competitive pay, with a base hourly rate between $17.28 and $19.50. If you’re passionate about creating lasting memories and want to be part of a team that celebrates inclusion and diverse perspectives, we want to hear from you. Seize this opportunity to inspire joy and wonder through thoughtful engagement and service in a vibrant retail setting. At Mattel, we believe that every unique voice enriches our team—and we welcome you to apply, even if your experience isn’t a perfect match. Dive into a colorful world where play meets purpose and let’s create magic together!

Frequently Asked Questions (FAQs) for Sales Department Clerk Part time Role at Mattel
What are the responsibilities of a Sales Department Clerk at American Girl?

As a Sales Department Clerk at American Girl, you will be responsible for providing prompt and exceptional sales assistance to our customers. This includes approaching and assisting customers, assessing their needs, providing product knowledge, processing point-of-sale transactions accurately, and helping to resolve any customer issues. You'll also play a vital role in communicating store events and promotions, ensuring an enjoyable shopping experience that encourages repeat visits.

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What qualifications are needed to become a Sales Department Clerk at American Girl?

To qualify for the Sales Department Clerk role at American Girl, having previous experience in sales, particularly within specialty retail, is preferred. Basic computer skills are required, and familiarity with point-of-sale systems would be a plus. Candidates should also be flexible in their availability, ready to work during weekends and evenings, which can often be the busiest times in our stores.

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What is the expected pay range for a Sales Department Clerk at American Girl?

The base hourly pay for the Sales Department Clerk position at American Girl ranges between $17.28 and $19.50. This range is indicative and may vary based on your location, skills, and prior experience. We aim to offer competitive compensation that reflects the value you bring to our team while also aligning with our commitment to diversity and inclusion.

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How does American Girl foster a diverse and inclusive workplace as a Sales Department Clerk?

American Girl, as part of Mattel, is committed to creating a diverse and inclusive environment where every team member feels valued and heard. We encourage all applicants to apply regardless of their background. During your tenure as a Sales Department Clerk, you'll find that collaboration and respect for varied perspectives are central to how we work, ensuring that our store becomes a welcoming place for customers and employees alike.

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What kind of training is provided for new Sales Department Clerks at American Girl?

New Sales Department Clerks at American Girl will receive comprehensive training to equip them with the skills needed for success. This training includes product knowledge, sales techniques, customer service excellence, and operational procedures. We believe in empowering our staff, so you'll be well-prepared to deliver outstanding service and enhance the shopping experience for our customers.

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Common Interview Questions for Sales Department Clerk Part time
Can you describe a time when you provided excellent customer service?

When preparing for this question, think of a specific example where your actions positively impacted a customer's experience. Highlight the situation, what you did to help, and the outcome. Focus on how your ability to connect with the customer and resolve their needs aligns with the values of American Girl.

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How would you handle a difficult customer?

When answering this question, emphasize your patience and problem-solving abilities. Approach the situation by expressing empathy, listening carefully to the customer's concerns, and suggesting a solution. Show your understanding of how to turn a potentially negative experience into a positive one, especially within the customer-centric environment of American Girl.

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What motivates you to work in retail, specifically at American Girl?

To answer this effectively, focus on your passion for customer interaction and how American Girl’s commitment to creativity and childhood resonates with you. Share personal experiences that illustrate your commitment to providing joyful experiences and how working for such a renowned brand excites you.

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How do you prioritize tasks during busy shifts?

In your answer, demonstrate your organizational skills and ability to remain calm under pressure. Discuss the importance of assessing the needs on the floor, managing customer flow, and addressing high-priority tasks first, while still providing attentive service, especially in a bustling environment like American Girl.

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Can you give an example of how you worked effectively in a team?

Describe a scenario where your collaboration was crucial to achieving a team goal. Highlight your ability to communicate openly, share responsibilities, and support your co-workers, which aligns well with the teamwork principles upheld at American Girl.

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What sales strategies do you find most effective?

Explain various sales techniques you have successfully employed in past roles, such as upselling, cross-selling, or creating engaging product displays. Emphasize the significance of understanding customer needs, building relationships, and maintaining product knowledge—skills that are vital for success at American Girl.

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What experience do you have with point-of-sale systems?

Be honest about your experience level and detail the specific point-of-sale systems you've worked with. If you have limited experience, emphasize your aptitude for learning new technologies quickly and your enthusiasm for mastering POS tools to enhance customer interaction.

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How do you stay informed about our products and promotions?

Discuss how you would actively engage with American Girl's promotional materials, participate in training sessions, and seek knowledge about new product launches. Your enthusiasm for the brand and proactive approach demonstrates your commitment to providing informed support to customers.

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Why is customer engagement essential in retail?

Highlight the impact of customer engagement on loyalty, sales, and overall store atmosphere. Share your perspective on how creating memorable interactions fosters repeat business and enhances the reputation of American Girl as a brand that genuinely cares for its customers.

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How would you share store events and promotions with customers?

Emphasize your communication skills and creativity. Describe how you'd utilize face-to-face conversations, promotional displays, and social media insights to excite customers about upcoming events. Your approach should reflect a balance between informing and engaging customers in the joyful experience that American Girl embodies.

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Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

253 jobs
MATCH
VIEW MATCH
BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 15, 2025

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