Polish Speaking Customer Service for Online Learning & EdTech Department

As a Polish Speaking Customer Service Representative at Mercier Consultancy, you will be responsible for providing top-quality customer service in Polish via channels such as phone, email, and chat. Your duties will include helping customers with inquiries about course information, enrollment processes, and platform usage, as well as troubleshooting technical issues. Documenting interactions in our CRM system and collaborating with our Education and Technical Support teams will also be essential to ensure our clients receive efficient resolutions.

To qualify for the Polish Speaking Customer Service Representative role at Mercier Consultancy, candidates must be fluent in both Polish and English, with excellent communication skills. Strong customer service skills, preferably with prior experience in customer service within the EdTech or online learning sectors, is highly preferred. You'll need to be detail-oriented, able to manage multiple inquiries, and possess a passion for education and helping customers succeed in their learning journeys.

To excel in the role of Polish Speaking Customer Service Representative at Mercier Consultancy, it's essential to stay updated on trends in online learning and EdTech. Developing strong problem-solving skills and maintaining a positive attitude will help you efficiently assist customers. Building rapport with clients and actively listening to their needs will also enhance their experience and ensure that you provide exemplary support.

Mercier Consultancy offers several attractive benefits to Polish Speaking Customer Service Representatives, including a competitive salary ranging from 20,000 to 23,000€. Additionally, you will receive a fully paid relocation package that covers flights, transfers, and hotel accommodations. Other perks include private health insurance, two extra salaries per year, support in finding accommodation, fully paid training, and monthly performance bonuses!

The work environment at Mercier Consultancy for a Polish Speaking Customer Service Representative is dynamic and collaborative. You will work closely with various teams and have the opportunity to contribute to the enhancement of our customer support services. With a focus on teamwork and communication, you'll find a culture that values your contributions and passion for helping learners.

When responding to this question, structure your answer using the STAR method (Situation, Task, Action, Result). Highlight your problem-solving approach and focus on the positive outcome, emphasizing how your actions lead to customer satisfaction.

Explain your approach to managing time efficiently, such as assessing urgency and complexity. Provide examples of tools or methods you've used to stay organized, ensuring that you give timely responses to all inquiries.

Articulate your view on empathy, communication, and core values, ideally connecting your answer to why you are passionate about customer service, especially in the context of the EdTech industry.

Share techniques that help you stay calm and focused under pressure. Discuss any personal experiences where you managed a high-stress scenario effectively, reinforcing your resilience and dedication to providing great customer support.

This is your chance to showcase knowledge about the company. Mention your admiration for their mission to empower learners and how your values align with their goals in the EdTech sector.

Focus on an instance where you actively sought or received feedback that helped enhance your performance. Explain how you implemented changes and the impact it had on your customer interactions.

Discuss resources you utilize, such as industry blogs, webinars, or professional communities, and stress the importance of staying current in a constantly evolving field like education technology.

Mention any customer support software or CRM systems you've worked with in the past, emphasizing your ability to quickly adapt to new technologies. If you haven't used specific tools, express a willingness to learn.

Discuss your attention to detail and sharing specific strategies you use to accurately log customer interactions, highlighting the importance of this practice for high-quality service delivery.

Highlight your adaptability in communication, allowing you to tailor your style based on the customer's needs, ensuring they understand the information provided—emphasize active listening and clarity.