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HR Operations Manager

MotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us. We are looking for a HR Operations Manager to be a part of our growing dynamic team based in Milan!

The role

The HR Operations Manager is a key member of our dynamic global team and the person will be in charge of HR Administration & System support activities. This role will work with a high degree of autonomy, managing and overseeing all administrative HR processes and documentation, playing a crucial role in ensuring the smooth and efficient handling of all operational HR activities. The HR Operations Manager also will: 

  • Manage the team, overseeing the entire HR Operations processes in Italy and in our subsidiaries abroad.
  • Coordinate team activities and workflows.
  • Act as first point of contact for internal stakeholder, liaising with multiple departments and their leaders.
  • Handle complex HR cases and internal processes.
  • Initiate on new HR related projects, to enhance and enrich internal systems (e.g. policies, workflows, administration etc).
  • Support on Finance related topics (budgeting, cost, payments etc).
  • Manage and coordinate Finance topics such as budgeting and costs.
  • Manage all employee administration processes, including contracts, onboarding, and offboarding.
  • Prepare and collect all necessary data for payroll processing (payroll is outsourced).
  • Monitor contract deadlines, renewals, and changes.
  • Liaise with the external payroll provider to ensure accurate and timely payroll processing.
  • Draft and issue official HR communications and letters.
  • Prepare and maintain HR reports (headcount, turnover, personnel costs, etc.).

Our ideal HR Operations Manager will have a background in HR Administration subjects for Italian and international contexts (Germany, France, Belgium, Spain, Portugal), with a good knowledge of managing payroll and Labour Law. As well as: 

  • Bachelor’s Degree in Law/Economics/Business administration or a related field
  • Knowledge of HR administration processes and a solid understanding of Italian labor law (knowledge of Labor Law for other countries will be an advantage). 
  • Previous experience working in fast-paced environments (possibly start up environment), managing multiple priorities with speed and accuracy.
  • Previous experience in a similar role, managing a team.
  • Strong organizational skills and attention to detail.
  • Hands-on operational work approach and the capability to work towards process improvement and efficiency. 
  • Strong proficiency with HR tools and software for document and data management.

Working pattern and location

  • 40 hours per week, permanent contract 
  • Monday – Friday
  • Hybrid role from our Milan office
  • Meal vouchers (for each day worked)
  • Three days of onboarding in our Milan office, with evening team building event
  • Food canteen onsite
  • Bi-monthly appointment for collaboration days, with free breakfast in the office
  • Company benefits including discounts on famous brands
  • Internal training paths and support with external education
  • 1:1 English classes up to B2 level 
  • Diverse and dynamic environment, with plenty of opportunity to grow and make an impact 

What you can expect from the recruitment process: 

  1. HR interview
  2. Hiring Manager interview 
  3. Chief HR Officer Interview
  4. CEO Interview 

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About HR Operations Manager, MotorK

Join MotorK as an HR Operations Manager, where you'll become an integral part of our mission to empower manufacturers and dealerships in the automotive sector through innovative, cloud-based products and services. Located in our vibrant Milan office, this role provides you with the unique opportunity to oversee HR administration and system support activities for both our team in Italy and subsidiaries across Europe. As the HR Operations Manager, you'll enjoy a high degree of autonomy while ensuring that all operational HR processes are seamless and efficient. You'll manage a dedicated team, coordinate team workflows, and act as a key liaison between internal stakeholders and various departments. Your expertise will come into play as you handle complex HR cases, support financial topics, and spearhead HR projects aimed at enhancing our internal systems. Additionally, you'll be responsible for managing essential employee administration processes such as onboarding, offboarding, and payroll coordination with our external provider. If you're a detail-oriented professional with a profound understanding of HR processes in both Italian and international contexts, we want to hear from you! Join us for a rewarding career packed with opportunities for growth and impact as we continue on our exciting journey in the automotive world.

Frequently Asked Questions (FAQs) for HR Operations Manager Role at MotorK
What responsibilities does an HR Operations Manager have at MotorK?

The HR Operations Manager at MotorK is responsible for overseeing all HR administration activities, managing the team in Italy and subsidiaries abroad, handling complex HR cases, coordinating workflows, and supporting financial topics such as budgeting. This role is also the first point of contact for internal stakeholders and requires excellent organizational skills.

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What qualifications do I need to apply for the HR Operations Manager position at MotorK?

To apply for the HR Operations Manager role at MotorK, candidates should have a Bachelor’s Degree in Law, Economics, Business Administration, or a related field. A solid understanding of HR administration processes, experience managing payroll, and knowledge of Italian labor law are crucial qualifications, along with prior leadership experience in similar roles.

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How does the HR Operations Manager contribute to the company culture at MotorK?

At MotorK, the HR Operations Manager plays a vital role in fostering a positive company culture by ensuring smooth HR operations and spearheading projects that enhance internal systems. They help in implementing policies that support a diverse and dynamic environment, thus contributing to employee satisfaction and retention.

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What kind of work environment can I expect as an HR Operations Manager at MotorK?

As an HR Operations Manager at MotorK, you can expect a hybrid work environment allowing flexibility in your work hours. The company promotes a collaborative atmosphere with various team-building events and internal training programs to encourage professional growth and development while enjoying benefits like meal vouchers and discounts on famous brands.

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What is the recruitment process for the HR Operations Manager role at MotorK?

The recruitment process for the HR Operations Manager position at MotorK involves several steps, beginning with an HR interview, followed by discussions with the Hiring Manager, Chief HR Officer, and ultimately, the CEO. This thorough process helps ensure that the selected candidate aligns with our company's goals and values.

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Common Interview Questions for HR Operations Manager
Can you describe your experience with HR operations and administration?

When answering this question, highlight your specific experiences managing HR operations, detailing your responsibilities, and providing examples of successful projects or initiatives that demonstrate your organizational and leadership skills.

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How do you handle complex HR cases?

Explain your approach to problem-solving, emphasizing how you gather information, analyze the situation, collaborate with stakeholders, and implement solutions while ensuring compliance with labor laws and company policies.

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What tools and software are you familiar with in managing HR processes?

Discuss the specific HR tools or software you have used in the past, articulating how they have helped streamline processes and improve efficiencies in HR operations, and express your willingness to learn new tools if necessary.

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How do you prioritize tasks in a fast-paced environment?

Share your methods for prioritizing tasks, such as developing to-do lists, using project management tools, and collaborating with team members to ensure deadlines are met without compromising quality.

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Can you provide an example of a successful HR project you led?

Detail a specific project you led, from planning to execution, explaining the objectives, challenges faced, outcomes achieved, and the impact on the organization, showcasing your leadership and initiative.

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How do you ensure compliance with labor laws?

Talk about your approach to staying updated on labor laws, implementing policies to ensure compliance, and training the HR team and managers on best practices to mitigate risks.

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What strategies do you use for effective internal communication?

Explain how you foster open communication channels within the HR team and across the organization, using tools like regular meetings, feedback loops, and written communications to ensure clarity and alignment.

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How do you measure the success of HR processes?

Discuss the key performance indicators (KPIs) you track to assess HR process effectiveness, such as retention rates, employee satisfaction, and the time it takes to complete administrative tasks, and how those metrics inform continuous improvement.

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What do you find most challenging about being an HR Operations Manager?

Be honest and focus on a particular challenge you've faced, detailing how you approached it and what you learned from the experience, emphasizing resilience and problem-solving skills.

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How do you support a diverse and inclusive workplace?

Articulate your commitment to diversity and inclusion initiatives in the workplace, discussing specific actions you've taken or would take to foster an inclusive environment, such as training programs, recruitment strategies, and support for employee resource groups.

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MotorK (AMS: MTRK) is a leading software as a service ("SaaS") provider for the automotive retail industry in the EMEA region, with over 400 employees and ten offices in seven countries (Italy, Spain, France, Germany, Portugal, the UK and Israel)....

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March 6, 2025

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